I posted this in another thread but figured I'd post it here as well in case this same thing happened to someone lurking here. I just called support Friday and after being on the phone for 45 minutes and speaking with a manager I got them to send me a shipping box via Fed Ex. This is my 5th time sending it back and I basically refused to get off the phone until they shipped me via Fed Ex 2 day shipping. Anywho, here is my question.... The reason I'm shipping this back is because my xbox360 says "disk unreadable" whenever I try to play Gears of War 2. I'm worried though because my xbox still plays dvd's just fine and although I haven't tried other games for longer than 10 minutes I'm assuming it would play a lot of games just fine, just not Gears of War 2 which is the only game I care about anyway. So do you guys think I should include a brief summary of all this for support and tape it to my xbox? So when they get it they don't just pop in some random game and say, "well this game works so this xbox is fine, boy that guy is an idiot for sending it in when it's not even broken!" Or are they fully aware that some games will show disk unreadable while others won't? Based on their support agents I don't have a lot of faith in the repair process. Well, that and the fact that this is my 5th time sending it back=( Hope that all makes sense. So I'm thinking I'm going to include a written statement from me explaining that just because some/most games might work doesn't mean my 360 isn't broken.

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GEARS OF LAG 2
WHAT A *** JOKE

was playin cod:waw and my disc tray made a loud noise and disc started spinnin weird. disc is all scratched with a big ring and now disc tray wont close and discs sound like they aint catching. will ms fix/

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COD4 Veteran
COD: WaW 10th Prestige

I will be joining your ranks today. My Box decided that it wasnt happy with my game selections, and wont play them anymore. I have recently bought all of the new games that have been released, only to have to wait a month to play them. I am , i beleive, lucky as *** that I dont get the disk rings, thankyou god, but still hate that we have to answer to someone else on their mess ups. My problem is that, like the rest of you, I can put any game in the tray, it will shut and open fine, but it will act as if there is no cd in the drive at all. If you take a cd out of your box, and close it up, it will say reading, then open tray, because it doesnt read a cd. However, I do get a whirring, crunchy-ness sound as if there was a motor in the box on the drive spinning and not reading. Laser problem? This is a box I have had for a while now, and I havent done any kind of service to it. I will be sending it in one time, and if the thing breaks again, I am going to establish a better consumer relationship with another game manufacturer, as this one is pulling money out of our pockets to fix their own crud. Cmon MS, w/e happened to the quality of products.. geebus.

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Survivor of the Pitt, Savior of the Wasteland, Liberator of Anchorage, Point Lookout Explorer. -=LIBERTY PRIME ROX!!=-

mine went two days ago not sendin back to microsoft sendin to retailer instead should have new one come xmas

just checking in on the old club!
man, I got lucky with mine, I sent it off- they sent a refurb and it's been good.
hang in there!!

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Don't let the Bed Bugs bite!

i get loudclicking noises when i first turn my xbox on everytime which last about a minute. I first noticed the problem when in gears of war at cinematics it would keep saying unreadable disc. I then got fallout 3 and it freezes everytime i go in a loading screen like going through a door or dungeon it sucks..... then unreadable disc pops up. It has now started to do it to my COD4
i think i mite just get a new xbox or should i refurb???? also the drive is putting lil centimeter scratches in different areas of my discs and really little rings that make a full rotation around the disc i know its the xbox that did this but is it the xbox or the games or both. This is my first problem with my xbox in 3 years. also ive tried to save fall out 3 to my hard drive but at 98% it said unreadable disc microsoft owes me a better product for christmas >_<

 Phear4Mooby wrote:

i get loudclicking noises when i first turn my xbox on everytime which last about a minute. I first noticed the problem when in gears of war at cinematics it would keep saying unreadable disc. I then got fallout 3 and it freezes everytime i go in a loading screen like going through a door or dungeon it sucks..... then unreadable disc pops up. It has now started to do it to my COD4
i think i mite just get a new xbox or should i refurb???? also the drive is putting lil centimeter scratches in different areas of my discs and really little rings that make a full rotation around the disc i know its the xbox that did this but is it the xbox or the games or both. This is my first problem with my xbox in 3 years. also ive tried to save fall out 3 to my hard drive but at 98% it said unreadable disc microsoft owes me a better product for christmas >_<

if it's still under warranty let M$ fix it, even if you have to pay for the repair it may be less expensive than a new system...repairs were around $90, not sure of current prices though.

and right now there are some really good deals on bundles... $199 + 2 games!
good luck man!

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Don't let the Bed Bugs bite!

I was  playing one day and had no issues whatsoever. Then 5 hours later at night weird noises starting coming from my xbox. It got really bad during loading screens and playing idle. I was playing Rainbow Six Vegas 2 by the way. Well, in fear of having my disc ruined I took it out and inserted an OXM disc. This time the disc drive wouldn't stay closed. So I removed the disc and just tried closing it without a disc. It still wouldn't close. I set up an online repair request. 12 days later I had a functioning Xbox 360 with a new disc drive but same system. I never checked though if they replaced my Xenon chip with an Opus. When I get back home I'm going to check.

This happened 15 months into the life of my Xbox. My Xbox is now 24 months old and I have no issues still. The sad thing is when my Xbox was gone I let my friend borrow my copy of R6V2. Now it won't load Kill House or Presidio unless I am in a lobby and the host changes to it.

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"We do not experience fear, but we understand how it affects you." -Legion [Mass Effect 2]

My first console red ringed on me back in February, got it back, exact same one and worked like a champ.

Two days ago the disk drive starts making really nasty sounds, sometimes it will play the disc and sometimes it will say that the disc is unreadable and other times it won't read the disc at all.

Its funny, because the sound sounds like Microsoft repairing my disc drive since they knew they put defective drives in there and didn't do crap to remedy it, I sure as *** am not paying for them to repair something that they knowingly put in that was sub par.

gettin mine back soon hopefully before crimbo and because the price has gone down they're chuckin guitar hero three and the controller in with it i dont like it so itll be gettin sold

just had my xbox returned after suffering the rrod and on the invoice it said that they had found a defective disc drive, news to me as it was working fine before i sent it in. just set the machine up and guess what, yes youve guessed it the drive wont read any of my games, feel absolutly gutted

i have a problem with my 360 n its tht when i press the button to open the disk drive absolutely nothing happens . can any1 plz help on how to fix this problem

With my Xbox my games start up but then when i start something like a live match or a career the disk stops spinning and says disk cant be read.  It happens on most all of my games and im starting to get really mad.  Is anyone else having this problem or does anyone know what this is and what to do about it ?  Thanks for the help.

maybe someone here can help me out,
just today my disc drawer has been having problems,the dam button wont work!! i can open the tray(just,it takes a bit of fiddling with the button to finnaly get it to work) but i cant use the button to close it,it just wont work,the button just wont push in,i have to push the drawer itself to get it to close.
any idea's?

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Task Force Dagger
My skate 2 video

 convic80 wrote:

I sent my 360 in to be repaird and they sent it back not repaird because they said that I tampered with it!!!! Those bastards!!! I never touched the dam thing!  All I need is a disk drive. Where can I get one?

http://www.consolesource.com/ecomm/catalog/Parts--Repair-orderby0-p-1-c-272.html

If you go to Xboxscene.com and click on the shops link tab, you can find a host of shops that sell equipment or parts for repairing your 360, including DVD Drives. The link I posted here lists the drives those guys sell.

I think at this point 360 users are going to have to take to repairing their systems themselves. Microsoft won't send you a new console when you send it in for repairs. You will either get your old system back with a new drive (if you're lucky), or most likely you will get a referbished system that will tank within 6 months.

I've said it in other posts since my DVD Drive failed because of the NXE update along with thousands of others users.
I think it's time to jump ship.
Microsoft isn't about quality that will stand the test of time, they are about the sale and how they can take advantage of you after that. Drives that scratch games and then you have to pay $20 for a replacement, when it was their equipment that scratched it? Shouldn't be the case.

Software their CS Service admits is causing DVD drives to fail, and then they say you have to pay to have it fixed when it was their "update" (what a joke) that broke it? Lame.

MICROSOFT IS A JOKE

They are knowingly shipping faulty consoles to try and stay ahead in the console wars, and the quality is suffering because of it. They are currently being sued for knowingly shipping faulty consoles in 2005.

It would be OK for customers under warranty if Microsoft stood behind their product and did good repairs. But they don't, so your warranty is pretty useless. If you send it in you'll get a refirb or your same faulty console back.

 zimmerik wrote:

 convic80 wrote:

I sent my 360 in to be repaird and they sent it back not repaird because they said that I tampered with it!!!! Those bastards!!! I never touched the dam thing!  All I need is a disk drive. Where can I get one?

http://www.consolesource.com/ecomm/catalog/Parts--Repair-orderby0-p-1-c-272.html

If you go to Xboxscene.com and click on the shops link tab, you can find a host of shops that sell equipment or parts for repairing your 360, including DVD Drives. The link I posted here lists the drives those guys sell.

I think at this point 360 users are going to have to take to repairing their systems themselves. Microsoft won't send you a new console when you send it in for repairs. You will either get your old system back with a new drive (if you're lucky), or most likely you will get a referbished system that will tank within 6 months.

I've said it in other posts since my DVD Drive failed because of the NXE update along with thousands of others users.
I think it's time to jump ship.
Microsoft isn't about quality that will stand the test of time, they are about the sale and how they can take advantage of you after that. Drives that scratch games and then you have to pay $20 for a replacement, when it was their equipment that scratched it? Shouldn't be the case.

Software their CS Service admits is causing DVD drives to fail, and then they say you have to pay to have it fixed when it was their "update" (what a joke) that broke it? Lame.

MICROSOFT IS A JOKE

They are knowingly shipping faulty consoles to try and stay ahead in the console wars, and the quality is suffering because of it. They are currently being sued for knowingly shipping faulty consoles in 2005.

It would be OK for customers under warranty if Microsoft stood behind their product and did good repairs. But they don't, so your warranty is pretty useless. If you send it in you'll get a refirb or your same faulty console back.

or you could take an extended warranty with the shop u bought it from i did for £56 for my new one im still waitin on three years for all parts not just rrod MS shud still sort these problems properly tho jus dont think they will tho

 zimmerik wrote:

 convic80 wrote:

I sent my 360 in to be repaird and they sent it back not repaird because they said that I tampered with it!!!! Those bastards!!! I never touched the dam thing!  All I need is a disk drive. Where can I get one?

http://www.consolesource.com/ecomm/catalog/Parts--Repair-orderby0-p-1-c-272.html

If you go to Xboxscene.com and click on the shops link tab, you can find a host of shops that sell equipment or parts for repairing your 360, including DVD Drives. The link I posted here lists the drives those guys sell.

I think at this point 360 users are going to have to take to repairing their systems themselves. Microsoft won't send you a new console when you send it in for repairs. You will either get your old system back with a new drive (if you're lucky), or most likely you will get a referbished system that will tank within 6 months.

I've said it in other posts since my DVD Drive failed because of the NXE update along with thousands of others users.
I think it's time to jump ship.
Microsoft isn't about quality that will stand the test of time, they are about the sale and how they can take advantage of you after that. Drives that scratch games and then you have to pay $20 for a replacement, when it was their equipment that scratched it? Shouldn't be the case.

Software their CS Service admits is causing DVD drives to fail, and then they say you have to pay to have it fixed when it was their "update" (what a joke) that broke it? Lame.

MICROSOFT IS A JOKE

They are knowingly shipping faulty consoles to try and stay ahead in the console wars, and the quality is suffering because of it. They are currently being sued for knowingly shipping faulty consoles in 2005.

It would be OK for customers under warranty if Microsoft stood behind their product and did good repairs. But they don't, so your warranty is pretty useless. If you send it in you'll get a refirb or your same faulty console back.

or you could take an extended warranty with the shop u bought it from i did for £56 for my new one im still waitin on three years for all parts not just rrod MS shud still sort these problems properly tho jus dont think they will tho

for the last 5 months ive been increasingly getting the "insert disc into xbox360 message".  rented quantom of solace one day played it for 3 of the 5 days.  went to work on a friday night.  woke up saturday afternoon and turned it on and it said im not spinning anymore.  i thought something was gonna happen but why at christmas

Last night my xbox was working fine,

Today I put in Rainbow Six Vegas 2 and i hear a grinding noise. A couple of  tries later it recognizes it as DVD's. After I tried one more time it kept grinding over and over and now I  just gave up.

$94 for a dvd drive replacement? BS. I might just put one in myself.

I got two 360`s, 1 of em works but the drive is busted and the other dont work but the drive is fine,Is it posible to just put the working drive into the other (eg plug and play) so i got a fully working 360 or will i av to use sum sort of software to get it working.
Any help much appreciated.

it is possible to take the drive out of one and place it in the other,but i dont think its as easy as plug and play,and it will also ivalidate your warranty,although if you havent already sent them for repair then im guessing your warrant is already out??

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Task Force Dagger
My skate 2 video

same i was playing fable II at around 12 midnight called it a night went to bed didnt touch my xbox at all next morning went to continue my game all it said was "open tray" so i thought oh its probably just a temporary thing opened the tray closed it noticed that it made a buzzing sound decided to try other games they didnt work decided to try a brand new game my cousin got didnt work got mad called XB support they expect me to pay 104 dollars aint happenin i think they should repair it because its not like anyone is doing this to their xbox 360 just like the red rings they need to fix their problems.

ps: i had the NXE update

Ive had every problem from 3 red lights, 2 red lights (over heating with a cooler installed) dvd drive failure. particular games not readable, some games getting booted from live. peanut butter sandwich in the tray, beer spilled on console, controller thrown at roommate, controller thrown out window, beer thrown at roommate, console thrown at roommate, cue card reading idiots at xbox live customer service... I could go on forever

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We are ATX!!!

When I put a game in it says it is reading then it just gives me the option to open the tray again. The disc isn't scratched or anything, so what can I do?

as far as i know not much really m8,send it back to microsoft for repairs if your 3 year warranty is still valid.if not then you could buy a new drive for it and install it :) but that definately would invalidate your warranty

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Task Force Dagger
My skate 2 video

Mine's just busted too. I was playing FC2 last night then suddenly the disk drive starting making a horrible crunching noise. I ejected the disk straight away but now no disks are being read and the disk tray keeps getting stuck a few centimetres out. Called MS and as I'm out of warranty it's gonna cost me £60 to get it repaired. This is my 2nd console too, the first one got RROD. Is it worth paying to get it repaired or should I just buy a new one and start again? I can get an Arcade for £150 and keep my old HDD.

 Cardy69 wrote:

Im on console number five (when it arrives) & ive had three dvd drive failures now..

ditto all 4 of my broken failboxes have been drive errors complete with a clicking grinding noise. But my god they gave me viva pinata for free VIVA PINATA MY GAWD!!!!!! The greatest game ever made by man so its tottally cool that ive wasted my money all these times.

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1- 11 mo. Faulty dvd
2- 5 mo. Faulty dvd
3- 7 mo. Faulty dvd
4- 11 mo. NXE update dvd
5- bought 1/18/09

This is my 12th Xbox 360, I've had 4 rings of death and the rest are the Disc Drive not wanting to read the CD, it spins a couple of times loud, it sounds like it doesn't have enough power to spin the disk, Microsoft is starting to **** me off, I've called many times to get this repaired, they say they're sending the box, and I never get it, never get the e-mail, never get any of it, now my warranty is up thanks to them bullshitting me, and trying to get me to pay the 27 bucks to renew it, for someone who is having problems finding a job! I'm going to call Microsoft and *** everyday for a month straight just yelling so they'll have a unlimited warranty for this like they *** SHOULD!

i was looking forward to having my xbox returned after this last repair but after reading all your comments on here im begining to have my doubts. if its still not repaired to the correct standard i will be taking my custom and my future purchases elsewhere. i will not be purchasing any more games for this xbox, i will put it down to a bad learning experience and move on to pastures new

i had a perfectly great working 360, that i got on day one.  went to paly hockey, came back, and it wont even read that a disc is in the drive....it was a good run, i might cry...but idk, ahhhhhhhhahhahahaahha ***! "im not crying" im ***......***