I just wrote an e-mail to Sierra about their craptacular game and the problems associated with it, and they responded
"In this case, I would like to inform you that the game Assault Heroes is no
more supported by us and we may not be able to help you with the issue.
Nice Sierra/Vivendi. Release a game full of bugs, then when the consumer finds it, cop-out and say you don't support the game anymore. Good business.
P.S. The only silver lining, he didn't suggest it was a connection problem, like every "monkey" at MS.