This situation is an utter disgrace.  I am not allowed to play full versions of games which I have purchased, unless I am connected to XBL. This being down to the fact that I had my console replaced by the retailer because of the 3 red rings issue.

Microsoft have all our information on their servers. There is no reason why this cannot be fixed immediately.

 PJAYS 370 wrote:

After reading a previous post of someone finally having success, I tried re-downloading one of my arcade games from history today. 1st time I did the "quick" version, the 2nd time, deleted the game from my hard drive and downloaded the full version. Signed out of Live but still could only play the trial version offline. Even if I wanted to re-purchase and download this arcade game onto my new console, I can't. It tells me I have already purchased this game and gives me the options of re-downloading. Hmmm.. guess I gotta wait for the license transfer thing....   

if you want to re-purchase it to register it to your console (though this would be the equivalent of "bending over" for M$), just purchase it from a (different) silver tag. that way it'll be registered to your new console as well as your gamertag.

---

~Xbox Ambassador& proud gamerdad~

viva piñata 2 details/screens emerge @ xenocidic.com

 pwnSTAH wrote:

 TacomaGoat wrote:

I've been dealing with this issue since October since I got back a replacement console. Three separate times I've been told to wait for one month while they transfer the licenses. Over a dozen calls to customer service and my wife and kids still can't play games on their accounts

This is what I have been told twice since November too.
I think what sircoynie said about contacting Watchdog in the UK is a great idea!

Late last week I emailed a few members of the Xbox team and supposedly my issue has been "escalated" again. I'll let everyone know if I have any luck this time

Top 25 users waiting for DRM license transfer
by date of initial request to Xbox Live Support
2006-11-01 Divalent
2007-08-22 Maveriick
2007-08-29 FBSkiRacer63
2007-09-04 CrazyPizzaJoe
2007-09-14 Temrael
2007-09-26 jerryownsyou (transferred 2008-02-03 )
2007-10-02 pata70
2007-10-03 tabicat
2007-10-03 Just Insane
2007-10-11 ZaZeeMan
2007-10-14 jaynorlund
2007-11-04 georgedamonkey
2007-11-04 Unoriginal26
2007-11-09 CharlieShoe
2007-11-11 Indiggio
2007-12-05 Zarish
2007-12-16 ADIDAZ360
2007-12-17 Zip360
2007-12-18 Swamp Thing 71
2007-12-18 JTNY71
2007-12-18 large1978
2007-12-18 MiesZko
2007-12-21 Big Black Bear
2007-12-24 vrtladept
2008-01-05 Lost Intelligen

---

360 #1: Oct 5 '06-Sep 5 '07 RRoD
360 #2: Oct 2 '07-Dec 3 '07 DVD
360 #3: Dec 13 '07-?

gratz jerry !

---

~Xbox Ambassador& proud gamerdad~

viva piñata 2 details/screens emerge @ xenocidic.com

i cant play sega arcade games without downloading them all the time my 360 is 4 months old and you have to be signed on to play all arcade games

 xenocidic wrote:

 PJAYS 370 wrote:

After reading a previous post of someone finally having success, I tried re-downloading one of my arcade games from history today. 1st time I did the "quick" version, the 2nd time, deleted the game from my hard drive and downloaded the full version. Signed out of Live but still could only play the trial version offline. Even if I wanted to re-purchase and download this arcade game onto my new console, I can't. It tells me I have already purchased this game and gives me the options of re-downloading. Hmmm.. guess I gotta wait for the license transfer thing....   

if you want to re-purchase it to register it to your console (though this would be the equivalent of "bending over" for M$), just purchase it from a (different) silver tag. that way it'll be registered to your new console as well as your gamertag.

 pata70 wrote:

Top 25 users waiting for DRM license transfer
by date of initial request to Xbox Live Support
2006-11-01 Divalent
2007-08-22 Maveriick
2007-08-29 FBSkiRacer63
2007-09-04 CrazyPizzaJoe
2007-09-14 Temrael
2007-09-26 jerryownsyou (transferred 2008-02-03 )
2007-10-02 pata70
2007-10-03 tabicat

You can take me off this list -- my licenses have finally transferred.  I didn't get a call, but it must have happened over the weekend.  I had re-downloaded a couple games Sunday night, and I didn't check them until tonight (Monday).  Sure enough, I can access them offline.

So I just went back to the Marketplace and redownloaded all my other games, and everything works now.  124 days.

I'm thinking about making a web page that contains a lot of information on this subject.  This thread, although powerful in its size, is not very informative to new readers.  I'll let you guys know when it's ready.

Good job, Tabi.
If you like, make a few link banners and I'll gladly stick one on my site and in my sigs on all the forums I use.

 Justin241070 wrote:

i cant play sega arcade games without downloading them all the time my 360 is 4 months old and you have to be signed on to play all arcade games

They need to just have a DRM refresh input on your xbox.com profile page.  Just a box you can input any serial number you want into to refresh the DRM.  It would be a conditional refresh of course.  EG, the DRM doesn't get refreshed until the previous xbox that has the DRM associated to it connects to live once (to deactivate it) and the new one logs on (to activate it).  This would allow MS to stop people from selling Uber Arcade boxes with their ethernet ports deactivated on ebay, and allow us to stop pulling out our hair.  I'm sure their tech support retard staff would apreciate the decrease in angry calls as well.

---

If you give me Goldeneye on XBL, I might be able to get over the fact that MS is a DRM sucking vampire.

 o 4LIF o wrote:

They need to just have a DRM refresh input on your xbox.com profile page.  Just a box you can input any serial number you want into to refresh the DRM.  It would be a conditional refresh of course.  EG, the DRM doesn't get refreshed until the previous xbox that has the DRM associated to it connects to live once (to deactivate it) and the new one logs on (to activate it).  This would allow MS to stop people from selling Uber Arcade boxes with their ethernet ports deactivated on ebay, and allow us to stop pulling out our hair.  I'm sure their tech support retard staff would apreciate the decrease in angry calls as well.

 

There is one problem with your idea. What happens if the original xbox dies and it cannot connect to live anymore? If they used a system like you are suggesting, they should basicly have you submit your new serial # and the  system should just deactivate all prior dlc from the original serial # automaticly. Even if the old console works or not its no longer able to give you full rights to any DLC.

People would have to really be sure they want to do that (if for any other reason than a failed console)

---

My Setup
MwC

Well in that case, they'd have to call customer service. I'm not saying that should be discontinued.  I mean, if they (MS) were to really get with the program, then they'd of course provide the license transfer via phone still as well.  The problem as I see it is both convenience, and speed.  MS obviously is not operating in the same relative time frame that anyone is comfortable with, so the more they streamline the process, the happier everyone gets.

---

If you give me Goldeneye on XBL, I might be able to get over the fact that MS is a DRM sucking vampire.

Why am I not on the above list???! I've posted countless times on this thread that I've been waiting since 10-23-07 which was my first escalation contact!

---

ECA Member & Video Games Live Attendee

has anyone seen the new "agreement" tab before downloading new content?

basically it says that when you purchase the DLC its only for the system its originally downloaded on and those gamertags on it. If you use a memory card to play it on another system you ahve to be online and signed into your XBL account to play it.

 tabicat wrote:

You can take me off this list -- my licenses have finally transferred.  I didn't get a call, but it must have happened over the weekend.  I had re-downloaded a couple games Sunday night, and I didn't check them until tonight (Monday).  Sure enough, I can access them offline.

One of the reasons for the list was to show when people start to get their issue resolved. Is it ok to keep you one the list a little bit longer?

 ElektroDragon wrote:

Why am I not on the above list???! I've posted countless times on this thread that I've been waiting since 10-23-07 which was my first escalation contact!

This is an unofficial list. Nobody owns it. You could have added yourself to it. It's done now...

Top 25 users waiting for DRM license transfer
by date of initial request to Xbox Live Support
2006-11-01 Divalent
2007-08-22 Maveriick
2007-08-29 FBSkiRacer63
2007-09-04 CrazyPizzaJoe
2007-09-14 Temrael
2007-09-26 jerryownsyou (transferred 2008-02-03)
2007-10-02 pata70
2007-10-03 tabicat (transferred 2008-02-03 )
2007-10-03 Just Insane
2007-10-11 ZaZeeMan
2007-10-14 jaynorlund
2007-10-23 ElektroDragon
2007-11-04 georgedamonkey
2007-11-04 Unoriginal26
2007-11-09 CharlieShoe
2007-11-11 Indiggio
2007-12-05 Zarish
2007-12-16 ADIDAZ360
2007-12-17 Zip360
2007-12-18 Swamp Thing 71
2007-12-18 JTNY71
2007-12-18 large1978
2007-12-18 MiesZko
2007-12-21 Big Black Bear
2007-12-24 vrtladept
2008-01-05 Lost Intelligen

---

360 #1: Oct 5 '06-Sep 5 '07 RRoD
360 #2: Oct 2 '07-Dec 3 '07 DVD
360 #3: Dec 13 '07-?

 Ordie76 wrote:

has anyone seen the new "agreement" tab before downloading new content?

basically it says that when you purchase the DLC its only for the system its originally downloaded on and those gamertags on it. If you use a memory card to play it on another system you ahve to be online and signed into your XBL account to play it.

lol M$ is covering themselves legally, trying to avoid potential lawsuits. At least that is what it looks like to me. Because of DRM I avoid most content downloads unless it is a must have like content downloads that enhance a game I love, or a really good arcade game. Good thing though they have made me less likely to impulse buy. I thank Microsoft for that one, they saved me tons of money!

---

YagiGoatWonder: "I encourage everyone to think before they speak... ."

Pata70, can you put me on the list. I've been posting here for a long while now. My problems started last June when my first box went for repair/replacement, but I noticed the DRM issues at the beginning of July.

Cheers.

---

Stercus accidit

 PJAYS 370 wrote:

 xenocidic wrote:

 PJAYS 370 wrote:

After reading a previous post of someone finally having success, I tried re-downloading one of my arcade games from history today. 1st time I did the "quick" version, the 2nd time, deleted the game from my hard drive and downloaded the full version. Signed out of Live but still could only play the trial version offline. Even if I wanted to re-purchase and download this arcade game onto my new console, I can't. It tells me I have already purchased this game and gives me the options of re-downloading. Hmmm.. guess I gotta wait for the license transfer thing....   

if you want to re-purchase it to register it to your console (though this would be the equivalent of "bending over" for M$), just purchase it from a (different) silver tag. that way it'll be registered to your new console as well as your gamertag.

Thanks xenocidic, I understand but I don't want and should not need another tag just for content I already paid for. And then have to pay for it again. Would prefer to keep all my info, scores, achievements and games with my gold tag that has been with me for over 3 years. I'll keep contacting CS and wait.... (no "bending" allowed..... )  

just to clarify, you won't need the extra tag to /play/ the actual content, just to allow you to re-purchase it and register it to your new console. (then you can go back to playing it with your old gamertag whilst offline).

but again, i wouldn't really advise this, it's just playing into microsoft's hand.

---

~Xbox Ambassador& proud gamerdad~

viva piñata 2 details/screens emerge @ xenocidic.com

 o 4LIF o wrote:

They need to just have a DRM refresh input on your xbox.com profile page.  Just a box you can input any serial number you want into to refresh the DRM.  It would be a conditional refresh of course.  EG, the DRM doesn't get refreshed until the previous xbox that has the DRM associated to it connects to live once (to deactivate it) and the new one logs on (to activate it).  This would allow MS to stop people from selling Uber Arcade boxes with their ethernet ports deactivated on ebay, and allow us to stop pulling out our hair.  I'm sure their tech support retard staff would apreciate the decrease in angry calls as well.

That also wouldn't work if you had two HDs. You could keep one associated with Xbox #1 and use the second for Xbox #2.

---

Erik J. Barzeski
nslog.com

 pata70 wrote:

 tabicat wrote:

You can take me off this list -- my licenses have finally transferred.  I didn't get a call, but it must have happened over the weekend.  I had re-downloaded a couple games Sunday night, and I didn't check them until tonight (Monday).  Sure enough, I can access them offline.

One of the reasons for the list was to show when people start to get their issue resolved. Is it ok to keep you one the list a little bit longer?

 ElektroDragon wrote:

Why am I not on the above list???! I've posted countless times on this thread that I've been waiting since 10-23-07 which was my first escalation contact!

This is an unofficial list. Nobody owns it. You could have added yourself to it. It's done now...

Top 25 users waiting for DRM license transfer
by date of initial request to Xbox Live Support
2006-11-01 Divalent
2007-08-22 Maveriick
2007-08-29 FBSkiRacer63
2007-09-04 CrazyPizzaJoe
2007-09-14 Temrael
2007-09-26 jerryownsyou (transferred 2008-02-03)
2007-10-02 pata70
2007-10-03 tabicat (transferred 2008-02-03 )
2007-10-03 Just Insane
2007-10-11 ZaZeeMan
2007-10-14 jaynorlund
2007-10-23 ElektroDragon
2007-11-04 georgedamonkey
2007-11-04 Unoriginal26
2007-11-09 CharlieShoe
2007-11-11 Indiggio
2007-12-05 Zarish
2007-12-16 ADIDAZ360
2007-12-17 Zip360
2007-12-18 Swamp Thing 71
2007-12-18 JTNY71
2007-12-18 large1978
2007-12-18 MiesZko
2007-12-21 Big Black Bear
2007-12-24 vrtladept
2008-01-05 Lost Intelligen

2007-11-29 Link Highwind

 erikjb wrote:

 o 4LIF o wrote:

They need to just have a DRM refresh input on your xbox.com profile page.  Just a box you can input any serial number you want into to refresh the DRM.  It would be a conditional refresh of course.  EG, the DRM doesn't get refreshed until the previous xbox that has the DRM associated to it connects to live once (to deactivate it) and the new one logs on (to activate it).  This would allow MS to stop people from selling Uber Arcade boxes with their ethernet ports deactivated on ebay, and allow us to stop pulling out our hair.  I'm sure their tech support retard staff would apreciate the decrease in angry calls as well.

That also wouldn't work if you had two HDs. You could keep one associated with Xbox #1 and use the second for Xbox #2.

Foolish to punish the legit masses while trying to stop less than 10% of the folks who would jump through hoops to do something illegal.  Let the small amount of jerks and thieves have their way.  A less horrible DRM scheme will generate more revenue than is lost on them.  Like Microsoft is discovering that DRM free MP3s sell better and produce less tech support hassles, so too should they discover the same about DRM free DLC, or at least, you know, SANE DRM.  Unfortunately, the ill-conceived concept of taking your DLC with you and playing it on anyone's console is causing this DRM nightmare.  If they just abandoned that concept, the DRM could have been much better:

For example:  A DRM scheme where the game EXE does a self check to see if its "been" on more than say, 3 consoles. If it has, it locks itself from working on additional consoles, and you can only get it unlocked remotely if you've proven to MS that your system went to repair 3 times, etc.  But, becuase of the darn memory card play anywhere concept, this won't work.  Abandon the concept, and abandon memory cards.  They are so 90s.  Here the PS3's DRM scheme and lack of memory cards shines.  In fact, I have only ever purchased DLC for the PS3 since getting one, since I won't be burned by the MS DRM scheme as I have on almost $500 worth of content! Also, none of the XBLA releases have been as good as what's on PSN in a long time anyway... since Puzzle Quest!

---

ECA Member & Video Games Live Attendee

well i personally think MS should rectify this problem right away, as i downloaded the map pack on halo.and i cant play them whilst offline, this really pisses me off :(

So if we want this to be fixed we have to waste hours and hours of phone calling for an ID transfer? Microsoft's service is as lousy as their console.

 x ROKR x wrote:

So if we want this to be fixed we have to waste hours and hours of phone calling for an ID transfer? Microsoft's service is as lousy as their console.

True on all accounts.

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"Pain is temporary... Pride is FOREVER!"