Sunyavadin wrote:

 Cutriss wrote:

The way this should have been done from the *start* was to have a way for the user to surrender his license keys while the console was connected to XBL, and then to reobtain them on a new console. No need for CSRs to get involved at all, you still have guest access on other consoles, and you can upgrade at will. Plus, if you sell your 360 and then later decide to re-acquire one, as long as you surrendered your licenses beforehand, you're golden.

I'd love to get an Elite but I'll never be able to until this is fixed.

Unfortunately, again, MS will not do this at the current time because they fear the people who would sell on their old 360 with all its DLC and a clone of their gamertag on it, then transfer their licenses to the new 360 (all the while letting the new owner play those arcade games indefinitely so long as they never connected that gamertag to Live, which is easy enough just by keeping that gamertag on a memory card which you keep unplugged whenever hooked up to Live) in the same way that fears of the relatively few individuals who would purchase a vast amount of Live Arcade content, clone the 360 drive to their PC HD, then copy it, Gamertag, unlocked games, and all, onto a dozen consoles they could then sell on for people to use offline (Meaning MS would never know a dozen people were playing with the same gamertag since none of them ever connected to Live on that tag, easily ensured by them keeping the tag on a memory card they never plug in when their 360 is online)

THIS is why they bind it to your console. THIS is why they won't allow us to transfer it to a new console unless they KNOW the old one is no longer in circulation.

Maybe if they offered some sort of direct trade-in where you pay the difference in price between the trade-in value and the value of the new console, then once they recieve your system they send you an Elite with all your content licenses transferred to it (And give your old system to some poor sap who sent his in broken and will now be stuck with DRM issues on your old box)

 I CTSBEST I Ls wrote:

when this one comes back and i call to relicense, say i give them my elite serial number instead.

think they'll kno the diffrence?

Yes.  They only ask for the console IDs to verify what they're doing.  They already know what the old and new console IDs are.

 PJS42 wrote:

I wouldn't do what you are suggesting but only to see if any console is registered with Xbox. I just checked mine and nothing is supposedly registered with them!

 theuglyteradon wrote:

I keep my credit card binded on my account, so I would never sell my system without deleting everything first.

 theuglyteradon wrote:

Microsoft better un-lock this in the future because I don't think they are going to support XBLA on the next console (or at least do a half-assed job at it).

 theuglyteradon wrote:

I don't see why they can't force people to anchor their gamertags to one system to play games, and if they log it on another system it deactivates the old one when it hops online.

After waiting since Nov to get my Transfer.......................

My xbox is dead again........

so buy an elite. recover gt. and redownload.

or just get harddrive?

 I CTSBEST I Ls wrote:

so buy an elite. recover gt. and redownload.

or just get harddrive?

 tabicat wrote:

 PJS42 wrote:

I wouldn't do what you are suggesting but only to see if any console is registered with Xbox. I just checked mine and nothing is supposedly registered with them!

That doesn't mean anything.  They frequently lose that information on the web site.  Just re-register it. 

 I CTSBEST I Ls wrote:

so buy an elite. recover gt. and redownload.

or just get harddrive?

Ha! The Xbox support / escalation teams are so clueless that even when they have good information they don't realize it!

So after 5 messages in the last month, my escalation guy finally calls me back (he was in and out of office, real busy, maybe personal reasons so I'll let that slip). I wasn't at my desk so he left me a voice mail.

Basically, he's really sorry for the delay, and he says that as of today the latest information "from the team that does this (transfer) is that my gamertag is in the latest batch file that was submitted". He doesn't have a final date, can't give me a more concrete date, nothing more he can do, and understands that this is very frustrating, is very sorry, etc.

Are you kidding me? At this point I don't really care what the final date turns out to be. But he's given me more useful information than anything I've heard so far in the 135 days I've been waiting for a license transfer! He's confirmed that:

1. He can, in fact, contact directly the team responsible for the license transfers and get a transfer's status

2. This team is now performing license transfers in batches (as we have seen from others' recent successes)

3. My own gamertag is in the latest batch file that will be processed

That's golden information (if it's all true)!

 BananaFish wrote:

 I CTSBEST I Ls wrote:

so buy an elite. recover gt. and redownload.

or just get harddrive?

If you want to be certain that you'll be able to use Marketplace content offline, you should just get the hard drive.

 mikestrife wrote:

Since it was a code offer and not a purchase it probably doesn't show up in your download history.

 pata70 wrote:

3. My own gamertag is in the latest batch file that will be processed

Hi,

Just a quick note to let you know how I am getting on. I have spoken to Microsoft today and my licences will be transferred within the  next 30 days. Not holding out much hope though! Will let you know what happens!

Cheers!

 Lost Intelligen wrote:

I still think this should be automated and done prior to the arrival of your refurbished system

 Lost Intelligen wrote:

As I still think the process is completely "F'd" up, I have to give Microsoft Credit and they had my transfer complete by the time they said they would (Jan 8th'ish reported - Feb 10 licenses transferred).

If you get the runaround from Microsoft, I suggest filing a BBB (better business bureau) complaint as it seems it may "expedite" the process.

I still think this should be automated and done prior to the arrival of your refurbished system and that they take too long to correct this. But I have to give them credit for "fullfilling" their statement of the transfer by Feb 10.

Well, filing the BBB complaint really screwed me up.  After all the problems I have had, I got an auto transfer to the MS XBOX team on a dial in during a busy time.  The guy told me if I didn't have the BBB complaint, he would take care of my issue, but because of the complaint, there was nothing he could do but let it go through the proper channels.

On top of that, MS told BBB that my issue was resolved and they wanted the case closed.  Amazingly enough, the contact at XBOX Live told me he would keep me updated on the situation and not one call was received the whole time.  On top of it, my issue still isn't resolved.  So I call up and they say my contact wants to know the best time to call.  As if I haven't told him the last 7 times I talked to him when it was a good time to call and the right phone number.

I am getting ready to open my second BBB issue against them for parental rights for child accounts.  Another issue they didn't think through before implementation.  I still love the gaming system, but XBOX Live is getting me to a point where I just bought a Wii for my son.  I've had a lot of fun with it myself and am considering letting my Live subscriptions just lapse.  I've already stopped purchasing any content for the last 2 years because of the DRM issues.  That hasn't changed anything obviously.

 Tokeio wrote:

 pata70 wrote:

3. My own gamertag is in the latest batch file that will be processed

Yeah, great to hear that after all these years Microsoft is still .bat files to process data.  Ha!