I don't know the details but I believe that when a company advertises something and the product doesn't fufill the advertisement we can demand a refund on the basis of false advertisement.
We can also file complaints through the BBB at http://welcome.bbb.org/
If Microsoft doesn't release any information regarding this faulty product we should come together and demand reimbursement.

I Agree 100%.   I bought the game based on MS's description of the game.  They advertised 2 person local multiplayer.  There is none in the game. 

On top of the false advertisement, The game is unplayable online.  Any store  ( or website ) that has a missprint or false description of a item or product in their  flyer, ad, or price tag is held accountable for that.  They must either honor the price or quanity or they must give a refund.   The same should be true for MS.  We paid for a product that doesn't function as advertised. 

That is false advertisement and fraud. If MS doesn't give us the 2 person local multiplayer, fix the online gameplay, or give a refund..... that is illegal.  MS should be held responsible. This is NOT the first time this has happened.  Look at crackdown.  The game jacket says it has offline multiplayer.   I bought the game for that.   I didn't get a refund for the game.  I couldn't get my money back. MS got away with false advertisement.  There are several other games ( even arcade games ) that MS has done this with.  None of them have been corrected or refunds given because of the "miss-print".

IF MS actually tested the game.... they would have seen that the online is broken.  And they would have seen that there was no 2 player local multiplayer mode.  Instead, gamers have gotten ripped off.  And I am getting really tired of paying for MS's mistakes.  5 faulty xbox 360s. Months and months ( nearly 7 total months ) of my waiting for a coffin for the xboxs, waiting for repairs, getting broken systems back unrepaired, and having to go through it all again.  Then all that time wasted with not being able to use the xbox live gold card that I bought.  All the falsely advertised features in games.....   Someone needs to make MS step up and get better quality control and better testing of their products ( both console and game wise ).

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Rudeness and Harassment are a weak man's imitation of strength.

Proud owner of: PS3, WII, & xbox 360

This has to be depressing for the people that actually work hard at MS...
Imagine busting your butt for the customer, but seeing it all go down the drain when call centers in India wipe their *** with basic etiquette and flaunt their total lack of knowledge on the actual product.

Shame on you Microsoft.

Give me a break, everyone needs to calm down. Single player is fun enough. If you were true fans of Mr driller you wouldnt whine and kick and scream over the online play. Who cares, I think its good. Im sure there will be an online patch, theyre not that dumb.

REaper, it doesn't matter if the game is fun or not.  The problem is that MS and namco have been advertising the game ( magazines, fan sites, Nelson's podcasts) as something it is not.  They have said many times that the game contained 2 person local multiplayer.   That is a reason many of us bought the game.  The description on xbox's pages said it contained it.  The download description before you download the game says it.

When you pay for the game and try to play it.... you find out that the feature is not included in the game. Hence people are upset.  Most of us only bought it for the multiplayer.   We would not have bought it if it didn't have the offline multiplayer. MS and namco falsely advertised features of a product.  We purchased the product because of that. Their advertisement was wrong.  The game doesn't contain the features that they promised.

It would be the same way if MS said that their system could play blu ray disks.  If people heard MS say that or advertised it and bought the system based on that..... that would be wrong.  Yes I know the system doesn't play blu ray.  NO ms has never said just a thing.  It is just an example. 

This is the same thing.  MS promised something.  We trusted that promise.  We paid for something because of that promise.  We found out we were lied to.

Yes namco is working on a patch.... BUT just to fix the online gameplay only.  They have stated that they WILL NOT give us the promised 2 player local multiplayer.  Which leaves many of us with being ripped off!!

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Rudeness and Harassment are a weak man's imitation of strength.

Proud owner of: PS3, WII, & xbox 360

 LIL MIZBEHAVIN wrote:

REaper, it doesn't matter if the game is fun or not.  The problem is that MS and namco have been advertising the game ( magazines, fan sites, Nelson's podcasts) as something it is not.  They have said many times that the game contained 2 person local multiplayer.   That is a reason many of us bought the game.  The description on xbox's pages said it contained it.  The download description before you download the game says it.

When you pay for the game and try to play it.... you find out that the feature is not included in the game. Hence people are upset.  Most of us only bought it for the multiplayer.   We would not have bought it if it didn't have the offline multiplayer. MS and namco falsely advertised features of a product.  We purchased the product because of that. Their advertisement was wrong.  The game doesn't contain the features that they promised.

It would be the same way if MS said that their system could play blu ray disks.  If people heard MS say that or advertised it and bought the system based on that..... that would be wrong.  Yes I know the system doesn't play blu ray.  NO ms has never said just a thing.  It is just an example. 

This is the same thing.  MS promised something.  We trusted that promise.  We paid for something because of that promise.  We found out we were lied to.

Yes namco is working on a patch.... BUT just to fix the online gameplay only.  They have stated that they WILL NOT give us the promised 2 player local multiplayer.  Which leaves many of us with being ripped off!!

Yes you are correct on the offline multiplayer, i wasnt aware they promised that.

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www.youtube.com/MeteorRush

 Enjjoi wrote:

 LIL MIZBEHAVIN wrote:

REaper, it doesn't matter if the game is fun or not.  The problem is that MS and namco have been advertising the game ( magazines, fan sites, Nelson's podcasts) as something it is not.  They have said many times that the game contained 2 person local multiplayer.   That is a reason many of us bought the game.  The description on xbox's pages said it contained it.  The download description before you download the game says it.

When you pay for the game and try to play it.... you find out that the feature is not included in the game. Hence people are upset.  Most of us only bought it for the multiplayer.   We would not have bought it if it didn't have the offline multiplayer. MS and namco falsely advertised features of a product.  We purchased the product because of that. Their advertisement was wrong.  The game doesn't contain the features that they promised.

It would be the same way if MS said that their system could play blu ray disks.  If people heard MS say that or advertised it and bought the system based on that..... that would be wrong.  Yes I know the system doesn't play blu ray.  NO ms has never said just a thing.  It is just an example. 

This is the same thing.  MS promised something.  We trusted that promise.  We paid for something because of that promise.  We found out we were lied to.

Yes namco is working on a patch.... BUT just to fix the online gameplay only.  They have stated that they WILL NOT give us the promised 2 player local multiplayer.  Which leaves many of us with being ripped off!!

Yes you are correct on the offline multiplayer, i wasnt aware they promised that.

Oops double post ^^

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www.youtube.com/MeteorRush

Without going through a lot of links or pages.... here is just one link.

http://www.xbox.com/en-US/games/m/mrdrilleronlinexboxlivearcade/  It says co-op on that.  Nelson also mentioned it a few times in podcasts.  Namco's site specifically said 2 person local multiplayer.  Also when you go to download the game, the description also specifically listed it as being a  2 person local multiplayer mode.

Many people have petitioned MS to remove it off the download description.  I believe someone posted this morning saying that MS finally did change the download description.  I personally haven't checked today to see if they did.

However they still need to remove it from the site, from namco's site, and take down the podcasts.

 

Edit:  I see they have removed some of the stuff from the pages now too.  Not sure how long it will remain that way on the link above.  But for the moment, that page still says it.  Too bad I didn't get screen shots of the others.

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Rudeness and Harassment are a weak man's imitation of strength.

Proud owner of: PS3, WII, & xbox 360

 GR1M R34P32 X wrote:

Give me a break, everyone needs to calm down. Single player is fun enough. If you were true fans of Mr driller you wouldnt whine and kick and scream over the online play. Who cares, I think its good. Im sure there will be an online patch, theyre not that dumb.

You don't get the point retard, we paid for something that is not there. Keyword: PAID! It cost money that we worked for. We want *demand* what was described (period)

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*GrinCh MoB*

I agree, for me it was an instant buy, just because of the multiplayer. This game is broken on many levels and 800 points is FAR to expensive for such a messed up title!

 MiSt3r GRiNcH wrote:

 GR1M R34P32 X wrote:

Give me a break, everyone needs to calm down. Single player is fun enough. If you were true fans of Mr driller you wouldnt whine and kick and scream over the online play. Who cares, I think its good. Im sure there will be an online patch, theyre not that dumb.

You don't get the point retard, we paid for something that is not there. Keyword: PAID! It cost money that we worked for. We want *demand* what was described (period)

I dont need a "Homey" calling me a "Retard". Suck it up, Im sure we've all been lied to before. Its a $10 game, cry.

Reaper,  It is $10 for this.  It is another $12+ for lumines.  It was almost $70 for crackdown.  All of which were falsely advertised as offline multiplayer.   The game jackets/boxes for crackdown still have it listed on the back of them.  And that is over a year after MS pulled the offline feature out and released the game.  I know there are a few other games too that have it falsely advertised.  But these are the 3 that I personally bought this year.  I bought them for the soul purpose of the fact that they said offline multiplayer.

That is almost a $100 after taxes. So no I won't suck it up anymore.   MS has ripped me off far too much lately.

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Rudeness and Harassment are a weak man's imitation of strength.

Proud owner of: PS3, WII, & xbox 360

 GR1M R34P32 X wrote:

 MiSt3r GRiNcH wrote:

 GR1M R34P32 X wrote:

Give me a break, everyone needs to calm down. Single player is fun enough. If you were true fans of Mr driller you wouldnt whine and kick and scream over the online play. Who cares, I think its good. Im sure there will be an online patch, theyre not that dumb.

You don't get the point retard, we paid for something that is not there. Keyword: PAID! It cost money that we worked for. We want *demand* what was described (period)

I dont need a "Homey" calling me a "Retard". Suck it up, Im sure we've all been lied to before. Its a $10 game, cry.

Okay then...you SUCK IT UP and give me $10 wort of ponits.....other than that STFU.
RETARD!

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*GrinCh MoB*

agreed refund - or compensation

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My Blog:
Gametainment

 GR1M R34P32 X wrote:

Give me a break, everyone needs to calm down. Single player is fun enough. If you were true fans of Mr driller you wouldnt whine and kick and scream over the online play. Who cares, I think its good. Im sure there will be an online patch, theyre not that dumb.

you arent familiar with namco so you shouldnt comment really.

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Things Are Explained In Great Detail

 Sonovius wrote:

 GR1M R34P32 X wrote:

Give me a break, everyone needs to calm down. Single player is fun enough. If you were true fans of Mr driller you wouldnt whine and kick and scream over the online play. Who cares, I think its good. Im sure there will be an online patch, theyre not that dumb.

you arent familiar with namco so you shouldnt comment really.

Ohhhhh oook...Yea...(sarcasm)

 GR1M R34P32 X wrote:

 Sonovius wrote:

 GR1M R34P32 X wrote:

Give me a break, everyone needs to calm down. Single player is fun enough. If you were true fans of Mr driller you wouldnt whine and kick and scream over the online play. Who cares, I think its good. Im sure there will be an online patch, theyre not that dumb.

you arent familiar with namco so you shouldnt comment really.

Ohhhhh oook...Yea...(sarcasm)

What moron buys something that's broken and is happy or indiffrent about it?
We clear headed people demand compensation for the sale of a faulty product.

Yeah we do... just so the game NEVER gets patched.

Good thinking, guys!

i'd rather have the money then a patch.  namco isnt capable of making a working patch.

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Things Are Explained In Great Detail

i definitely want my money back.

I love this game it just ticks me off  the online doesn't work a refund sounds nice but I don't think we'll get one. That and I hate how they based so many of the achievements on the online component, I just hope they get a patch in soon. I feel about the same as the time I purchased Army of Two being promised great AI coop gameplay, I guess lies sell. I agree with the majority of this forum, we need a refund!

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26-1000/1000 most recent: Assassin's Creed
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Hey all,

Chris from Gamerscore Blog here, I just made a sticky post in the forums here - Namco Bandai is aware of some online issue(s).

They gave a phone # and website to hit up for issues.

Hope this helps.

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Xbox Community Team
www.gamerscoreblog.com

I think that a lot of us purchased this game just for the multiplayer aspects.  I mean, everyone and their grandmother already has Mr. Driller on other consoles, so why else would they want it.  I went around and around with Live's "support" about the issue (they first blamed Live, then my console, and then finally figured out, after I told them repeatedly that everyone was having the same issues, that it was a problem with the game), but they managed to not only fail to resolve the problem, but make to me exceedingly angry.

A refund is *definitely* in order.  No one would want this game, outside of multiplayer.  It's simply not 800 points worth of fun when you've only got single player.

I bought it for the local multiplayer. It does not have it. Therefore I didn't get the product I ordered or the product that was advertized. Ergo, I WANT MY POINTS BACK.

 FallFallout911 wrote:

I don't know the details but I believe that when a company advertises something and the product doesn't fufill the advertisement we can demand a refund on the basis of false advertisement.
We can also file complaints through the BBB at http://welcome.bbb.org/
If Microsoft doesn't release any information regarding this faulty product we should come together and demand reimbursement.

The Better Business Bureau is pretty toothless. Comments can be overridden by the company that has a complaint against it. The FTC has more power and can do more damage, unfortunately they need multiple complaints to do anything. You can complain here: FTC