Howard moon wrote:

Hope some one can help me.
I sent my xbox to get fixed got it back today.
Went to play this i had the full version says i only have the demo.
So i downloaded again but still says i have the demo i dont want to delete then download as i was on lvl 29 can any one help

If you read this forum there are solutions. You don't have to lose anything. But I'd rather have to you COMPLAIN LOUDLY to Microsoft. The more of us complain about their lack of DRM issue testing, lack of attention to these issues, the better.

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I dont have that problem with this game but I have it with my older games like Bejewled, Gauntlet, etc. This is my second Xbox but my theory is if I paid for the game and I'm still using the same gamer profile, it should work right on my new Xbox. ITs especially bad if I'm not online and I can only play the demo but I can clearly see my achievements for those games.

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People get pissed off everyday...what's one more to the pile?

Count me in as well.  I upgraded to an Elite after my 5 one died.  Actually my forth was an Elite and it died an hour after playing it.  I have to redownload each time I want to play.  Anyways it would be nice if MS took out that DRM crap.  All Live games should be Gamertag specific, not console.

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"I WATCH THE L-WORD ON SHOWTIME!BYAHHHH!!!!" -Dave Chappelle

I also have the same problem after getting my elite repaired. I found that if you load the game and then sign your gamertag out and then back in the game will then recognize that it is the full game and you have full access to it again until the next time you play.

Yup - I just "download" the game again, and it works until next time I fire it up. Not as much of a pain as Carcassonne (quicker single download) but still a pain.

Please fix this DRM issue!

I also have this bug. The weird thing is that once in a blue moon (like 2% of the time) it will magically start with the full version working without me having to download it again. But for the most part it is pretty annoying having to unlock it every time. I was hoping it would be fixed with the update. Oh well!

I'm having this issue too. But, when I download the game again, I try to start, and it still says I need to unlock the demo. No matter what I do, I can't unlock the demo...

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After you download it again, you have to press continue...NOT play now.  See if that works for you.

 NEMIS1S wrote:

After you download it again, you have to press continue...NOT play now.  See if that works for you.

Yeah, I figured it out just after I posted. Thanks though :)

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 Howard moon wrote:

Hope some one can help me.
I sent my xbox to get fixed got it back today.
Went to play this i had the full version says i only have the demo.
So i downloaded again but still says i have the demo i dont want to delete then download as i was on lvl 29 can any one help

hi not sure if this is the way you are doing it but when you unlock re download the game from ingame dont press play now press continue pressing play now seems to reset the game to trial mode hope this helps

sorry this has already been covered im tired and it early didnt read on lol

ElektroDragon,

Thank you for the email addresses.  I just finished sending my email after my 10th attempt to unlock the game just overwrote my original save game file. ARGH!  Here is the email I sent:

Greetings,

After receiving a replacement console from MS I am no longer able to play the unlocked version of Puzzle Quest that I purchased.  Even after deleting the game and re-downloading Puzzle Quest via the Marketplace the game is stuck in trial mode.  Furthermore, my save game file has been overwritten in the process of me trying to unlock the game again.  As a customer this is very frustrating and I would like to know that you are working towards a resolution concerning these problems.

Thanks,
Brian Berger

 

This is bullshit. I was playing earlier and never had this problem. Then I come home from work and sit down and start playing. I didn't even notice I was in trial mode for the longest time. I was wondering why I couldn't get any quests so I kept sieging cities and leveling up and then I notice it says something about can't go higher in trial mode, so I go back to the main screen and try to play multiplayer and I can't cuz I have trial mode. I kept tryin to unlock it and it won't work. I tried to delete, re-download and press continue, not play now, and it still won't work, and on top of that everything I did when I got off work didn't save, so I just wasted over an hour playing this game for nothing. When the *** will I be able to play again?

WTF is up with this??!! I just got a new xbox and the same thing happened to me with the game not being unlocked. It totally messed up achievements and the story line. I can't believe this hasn't been fixed in over 2 months!!!

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Wow, thanks for the heads up guys. 2 1/2 months later and still no fix for the issue? I wouldn't be surprised if this was identified in testing and the issue was just waived so the game could be released on time. I switch between xboxes daily and this kind of thing is unacceptable and its exactly why I didn't buy the Carcassonne DLC. Just wanted to throw my $.02 in and say that they have lost a sale as a result of this mess.

I called Xbox Live Support back today to check on the status of the my support call from about a week ago.  Wow, what a difference a competent support rep makes!  I spoke with someone who was definitely a native english speaker, and after she reviewed the notes on my issue she informed me there was an easy solution that could be tried.  Unfortunately she recommended that I did NOT try it right now because Xbox Live is in the middle of a 4 day long upgrade and is working sporadicly at the moment.

The steps to fix the problem were to

1) Delete my XBox Live Gamer Tag, but select, "Profile Only".  This part is VERY important, otherwise you may delete all of your saved games. Not good!.

2) Go to Account Recovery (from Market Place) and select "Recover Profile".

3) Got to Account Management -> Download History and re-download all purchased content.

The support rep mentioned that this may not fix ALL of the problems but would hopefuly correct the majority of the issues I'm having.  Once Xbox Live is back to normal I will attempt the fix above and report back with my results.

Happy New Year!

Brian

 Captain Nut wrote:

I called Xbox Live Support back today to check on the status of the my support call from about a week ago.  Wow, what a difference a competent support rep makes!  I spoke with someone who was definitely a native english speaker, and after she reviewed the notes on my issue she informed me there was an easy solution that could be tried.  Unfortunately she recommended that I did NOT try it right now because Xbox Live is in the middle of a 4 day long upgrade and is working sporadicly at the moment.

The steps to fix the problem were to

1) Delete my XBox Live Gamer Tag, but select, "Profile Only".  This part is VERY important, otherwise you may delete all of your saved games. Not good!.

2) Go to Account Recovery (from Market Place) and select "Recover Profile".

3) Got to Account Management -> Download History and re-download all purchased content.

The support rep mentioned that this may not fix ALL of the problems but would hopefuly correct the majority of the issues I'm having.  Once Xbox Live is back to normal I will attempt the fix above and report back with my results.

 

I hate to break it to you Brian but the fix you described is not going to work.  I've tried the same thing with no success.  But let us know how it works for you.

 

Anyways, add me to the growing list of people who can NOT play this game unless I unlock it EVERY time.  And if I am not online, then I can NOT play it at all.

 

Also, this leaves my wife's profile with NO way to play Puzzle Quest (even if I am signed in) because she has no way to do the unlock.

 

This is unacceptable and needs to be fixed.

 

I emailed Infinite Interactive about this problem yesterday and this is the response I received:

 

"This has been fixed in a patch, but we are waiting on approval and instructions from Microsoft about how to patch the game, so it might be a month or so before it is released.

You are correct, it did NOT work.  When I called back they told me to try deleting a single game, clearing the HDD cache and then re-downloading the game but of course no luck.

Now I'm on my 4th call but when it tries to transfer me to an agent my call gets stuck in limbo. I'm on about my 5th attempt of trying to call back and "chat" with "Max" and I'm about to lose my mind.

I also got an email like the one above saying that they have a patch but are waiting on MS for a fix.

Take care,

Brian

Tagged. I am on my 3rd xbox and PQ is giving me this problem too. I hope they do eventually get around to addressing it.

 xxxx Chad xxxx wrote:

I emailed Infinite Interactive about this problem yesterday and this is the response I received:

"This has been fixed in a patch, but we are waiting on approval and instructions from Microsoft about how to patch the game, so it might be a month or so before it is released.

Got this reply today just hours after I e-mailed it:

Hi,
Well, guess what...we are still waiting on certification from Microsoft. It
should be closer now, but Xmas and New Year delayed everything :(

I will check with our publisher D3P about the status of it and see what info
we have to release yet to the community.
Thanks,

Janeen Fawkner
Producer
Infinite Interactive
www.infinite-interactive.com

Thanks for update from Infinite Interactive!

Take care,

Brian

im in the same boat!!

im in the same boat!!

 

My 360 broke and I sent it to Microsoft to be fixed.  Got it back and this game is not working.  I have tried unlocking the game, but that does not work for me.  Why on earth does it take over a quarter of a year to fix a game?  The DRM on the 360 does not stop piracy; it just stops everyone.  When I bought the game, I was not informed that if I changed 360's then I would no longer be able to play the game.  I can live with having to be on-line to play the game, but am not happy that is the case.  This is why people like going to a store and buying games on a disk.  I just listened to episode 51 of the Xbox 360 fancast, and one of the hosts has the same problem.  He has contacted Microsoft a number of times and they informed him that in 15-20 days they will fix the problem for him.   At the rate it is taking to fix the problem, there will be a new puzzle quest out before the problem is resolved. When Microsoft started the Xbox arcade, they made a big deal about having the games fit on a memory card.  Yet you could not play them on a friend’s Xbox without signing into live.  What if they do not have live?  You go out of town and are without internet?  How are we to play the games that we paid for?  You do not have to be on-line to listen to music you download on iTunes.  You can take your iTunes music to a new computer.   Why then, when you are sending your system to Microsoft to be fixed, they do not have a way of restoring the DRM of your Xbox Live account?  With this being such a problem, you should be able to relink your account to a new system based on the serial number.  Other forums of media have DRM and it does not break your content.  I do not like DRM, but when it is done correctly, I can live with it. 

Well, let me jump on board with everyone. On my 2nd Xbox. I played for about 2-3 hours and got pretty far before I noticed it. Oh, well. Hope the patch comes soon!

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Gave my wife a mood ring. When she's in a good mood it turns blue. When she's upset it leaves a big red mark on my forehead.

Exact same problem, played for quite a bit too...

Ok, I noticed that this also happens to me on Catan. It also happens in Texas Hold 'em, but after a second or two it refreshes itself and recognizes the full game (funny because I never downloaded the trial, downloaded full game first day when it was free).

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Gave my wife a mood ring. When she's in a good mood it turns blue. When she's upset it leaves a big red mark on my forehead.

RRoD and now I have the same problem as everyone else...

MY GAME DOES NOT UNLOCK!!!  I thought there might be some miracle fix of this incredibly irritating problem on this forum... but when I go into the game, click on "unlock full version" and re-download the game, it still says "can't go any higher in trial version" underneath my LEVEL 22 CHARACTER!!! I can access my mounts, spells, and castle...but it won't track any of the stuff with achievements or let me save in the game.  (Of course, I didn't figure this out til I had played for about an hour...beating several nasty characters in the process).

I contacted Microsoft when I first got my replacement unit back...as this was the only game I had a problem with.  (Well...that and Pinball FX, when I got the "cellar" achievement...it registered on my system, but not on my gamer tag)  After two one hour conversations, they said they'd contact me in 30 days with an answer. 

Is that called stalling...or "buying time"?