vile deception wrote:

 xGKx Joe King wrote:

Great service 8 days total (brand new xbox too )

Nice, if I could get mine that quick it be pretty sweet. I just dropped mine off at UPS today and I live close to the repair center. I have Fable 2 sitting on my desk waiting to be played lol.

I sent mine on the 16th and picked up Fable 2 on the 21st. (preordered it months ago)  Im just waiting for my xbox to come so I can spend all my time playing Fable2 now.  By the way, I got error E79, anyone here have that one or know anyone that did.  Thanks

 

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Dad by Day, Gamer by Night....

the Service site has said they've had my console for over a week.

Today, both my consoles aren't even on my registered devices list. I really hope it's just a glitch in the system. Starting to grow wearry.

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Ready Up Live!

 zE bEE wrote:

the Service site has said they've had my console for over a week.

Today, both my consoles aren't even on my registered devices list. I really hope it's just a glitch in the system. Starting to grow wearry.

Neither is mine, tried to enter my service repair order # too but keep getting an error.

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..vile..deception..

Alright, atleast its not just me. I was about to call them I'll give it another day.

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Ready Up Live!

 zE bEE wrote:

Alright, atleast its not just me. I was about to call them I'll give it another day.

I just called cuz had the same problem.  They told me the system is updated right now and to check back in like 2 or 3 hours.  They have had mine for a week as well.

 

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Dad by Day, Gamer by Night....

Thanks! Saves me from calling, will check the site in a couple..

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Ready Up Live!

Well i  made a request  last  monday,this  is  the  3rd  box  that  has  died  since  2007.Normally  i  get  the  coffin  within 2  days ,got  to  friday  and  still  no  box  , i  call  them    and  they  say  it is on the  way .i  check  the  tracking  number  that is  on the  status  page    ,call  purolator and  they  say  there is  no  such  number in the  system.
So  i  call  back  to day  monday the  27th  , help  guy says  he  can't  cancel  the  repair  request  and  has  me  talk  to  his  supervisor   ,who  informs  me  that  he  can't  cancel  the  repair  request  and  set up  a  new one,tell  me it  has to  be  a service  tech  to change  it  and  they  will call  me  ... in 24  hours  and  to  let  me  know  what time  is good  to  call.Now i have to  wait  between  1  and  3 oclock  tues  to  figure  out   the  mess here.

My 360 RRoD'd last week after nearly two years of more or less problem free performance (mid 2006 model). Called up MS, received a ups label and shipped the console without problems last Thursday.  UPS is reporting the delivery is complete as of today, still waiting on repair centre to acknowledge receipt on their end.

So far everything has gone smoothly, I'm encouraged by reports here that some of you have been receiving new replacements with recent manufacturing dates and the new chipsets/heatsink setups. 

I'll continue to provide updates as the replacement process moves forward. 

why oh why does ups say that my package was delivered and my xbox service thing tell me they are waiting for it apparently according to ups it was delivered on the 24th

 deadly granny wrote:

why oh why does ups say that my package was delivered and my xbox service thing tell me they are waiting for it apparently according to ups it was delivered on the 24th

Yep, same here. UPS delivered on Friday morning on the 24th and the service site still showing that the repair center is waiting for my console. I'm gonna assume that they get about a hundred consoles a day and it takes time for them to unpackage each one and get the paperwork started for a refurb.

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..vile..deception..

lol, you think thats bad :P
it took them 3 months to fix my first xbox... :[
and now my 2nd xbox is dead and im dredding sending it in,
im running on xbox #3 haha
good luck man, hope it works out better for you.

                                                          ~Tyler

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"Umm... did i just say that outloud?"

Great service, Took only 5 business days for my xbox to be sent and replaced.

currently on my 3rd xbox as well.

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Call Of Duty: WaW Beta Tester
Call Of Duty 4 Beta Tester
Halo 3 Beta Tester

 AmpeD StevenS wrote:

Great service, Took only 5 business days for my xbox to be sent and replaced.

currently on my 3rd xbox as well.

5 business days for the entire process? You shipping it to them and them returning a new one to you? Or 5 business days for them to send one out to you from their repair center? If its 5 business days roundtrip, thats pretty amazing service.

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..vile..deception..

mine left here bc on the 10th of oct got it back yesterday morning 27th of oct not bad only 17 days without my machine and its a referb made aug,8th,2007 alltogether not to bad of a wait i guess the withdrawls went away after 2 or 3 days lmao...have a good day Y'all.........

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** Dont Sweat The Small Things In Life **

Just checked the repair center page and looks like they finally acknowledged receiving my console. So far so good, gone through the first 3 steps within 4 days. Hopefully it won't take long for them to ship me a refurb.

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..vile..deception..

Help My xbox 360 has the red ring of death and I'm lost and dunno wat to do or where I send it in to get it fix!!!???

 vile deception wrote:

Just checked the repair center page and looks like they finally acknowledged receiving my console. So far so good, gone through the first 3 steps within 4 days. Hopefully it won't take long for them to ship me a refurb.

  lol I checked mine today and they said they got it in you and me have the same luck XD  I sent mine 4 business days ago to XD

 

 kitty wrote:

Help My xbox 360 has the red ring of death and I'm lost and dunno wat to do or where I send it in to get it fix!!!???

  call 1 800 469 9269 have your consoles serial number ready it's in the part where you plug in your controllers and try to be nice all there tech supports sound foreign

Update #1- now with handy dandy timeline.  :)

Tuesday, Oct. 21- First sighting of the Ring. 

Wednesday, Oct. 22- Called customer support, went through the troubleshooting series of questions early afternoon.  Received UPS label via email later that evening. 

Thursday, Oct. 23-  Dropped RRoD'd console off at UPS.  Noted the knowing smirk on the UPS employee's face, nod in response to his "Xbox? ha." comment. 

Monday, Oct. 27-  UPS tracker reports successful delivery

Tuesday, Oct. 28- Repair centre aknowledges delivery.  Serial number in device manager changed.  Repair centre reporting shipment of replacement console as of 4:00pm MTS. 

Oh, one addition note:

New serial number indicates a manufacturing date of June, 2008.  Looks like they sent me a brand new console. 

Im still waiting for mine to come back.  They got it on like the 20th and they still havent sent me one back yet.  I think im calling them tomorrow.

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Dad by Day, Gamer by Night....

Very pleased with the overall service, started off rocky but from the time I sent my 360 in to the date I got it back, it was only 4 business days:

Thurs Oct 23: Call into repair line because of RROD, receive shipping labels, send out 360 to the repair center via UPS.

Fri Oct 24: UPS delivers my console to the repair center on Friday morning.

Tues Oct 28: Check the repair status page in the morning and my console has been received, few hours later it has been sent out, I wasn't at home at the time to sign for the package but picked it up later in the evening.

I received a XEON Refurb, manufactured on June 26 2008. Console looks alright, had to use my Mr. Clean magic eraser to get rid of the some of scruff marks. It works thats what counts.

 

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..vile..deception..

sounds like MS is finally picking up their slack,

and looks like their repair orders are going a lot smoother

 

last year when i had to ship my 6 or 7 consoles out,

i had nothing but problems and it took on average, just over a month to get my consoles back

its about time ..

 

 

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"One World, One Music, One Tribe, One Dance."

F**king XBox, you piece of sh*t. this is the second time my xbox 360, has crashed and for no apparent reason. I really dont want to have to go through this long and very annoying process of getting my 360 repaired. Microsoft has offically lost my support, I want everyone to know what a scam they are and that they are losing a very loyal customer who bought his 360 first day, and easily spent over 2500 on game and accesories. When the next generation of systems come out im going with sony and im gonna turn everyone i know over to there side, cause i know to many damm people who have had to go through this process. I have talked to at least 20 people who have all gone through this and i just want everyone to know, and i was wondering how many people including yourself has been affected by this.

 HerbieBug wrote:

Oh, one addition note:

New serial number indicates a manufacturing date of June, 2008.  Looks like they sent me a brand new console. 

Mine is finally being shipped back to me after about 2 weeks.  How can you fine out the production date from the new serial number of the system im getting back.

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Dad by Day, Gamer by Night....

Nevermind, i just found out from a website.

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Dad by Day, Gamer by Night....

 giffer88 wrote:

Nevermind, i just found out from a website.

Yep.  Here I'll paste the formula in case anyone else is curious how it works:

Serial numbers are more than just random numbers put together.  They help identify the product, where it was made as well as when it was made.  The Xbox 360 serial number has 12 digits.  I’ve seen the following form used to explain what every digits means: LNNNNNNYWWFF

L represents which production line the Xbox 360 came from

NNNNNN (6 digits) represents the number of your Xbox 360 produced in that week

Y represents the year it was produced (5 = 2005, 6 = 2006, 7 = 2007, etc.)

WW represents the week it was produced (a WW of 01 means it was produced during the first week of the year).  You can use this calendar to pinpoint the exact month.

FF represents the factory where it was assembled (05, 06 and 07 are all China based companies and are either Wistron, Flextronics of Celestica)

So for example, my new serial number ends with 82205.  Meaning, manufactured in 2008, 22nd week (first week of June), and produced in factory number '05'. 

I got mine back in 2 weeks. That was last december. Haven't had a problem since.

Microsoft has the ABSOLUTE WORST customer servicers ever

They could not find my address in there system, so I had to give them another one. I live 5 minutes outside of London, ON .... how could you not find my address ... it's not like I live in Butthole Northern Ontario or anything ... I am 5 minutes from a city of 350 K people ... then when I told them that it's rediculous that I have to give another address them said there's nothing I can do about it and I should be happy that I am getting my X box repaired ... HAPPY??  It lasted my 11 months (not ever heavily used) ... I have a Nintendo in my basement from 1988 that works like a charm ... CHARM ... it's 20 years old ... 140 in dog years .... I will never deal with Microsoft again ... rich mega-corperation have $$$ on the mind, not satified customers.

Thanks!  Just found out they are sending mine back now.  Its only been a week and a half and the xbox is on its way back.  I send a 06 and by your logic I am getting a 2007 Oct xbox 360.  Cant wait to see if it is right.

Ive Sent mine away 6 times and recived in 1 week or less usually.........Found out yesterday that i have to send it away again.......Quit reading Games Again for the 5th time....Red Lights twice......i have bad luck i guess