I hate microsoft, cuz they never fixed my xbox x[ .....

 XBXizAfaultyPOS wrote:

 

Not sure if you get the same customer support as we do in the States, but it might be similar.  Of all the times I've called, it's always a machine that picks up first and through instructions, it will lead to a real person.  But then again, they aren't much help, as stated in the post above this.

Ah right. Maybe there just wasn't anyone there the time I phoned (8PM). Only need to arrange my console registration and get a UPS label sent through them so hopefully it won't be too painful.

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Elder Scrolls 4 - I have been Obliviated...

well get this i sent them my xbox to get fixed and they now shipped a xbox back to me but its not the same xbox i sent them its a different serial number i sent them mine still new and clean so i bet the one they are sending me is a old fixed one with scratches all over it . why cant they send me my own xbox thats how it should be right?

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 InsaneRamboAz wrote:

 XBXizAfaultyPOS wrote:

 InsaneRamboAz wrote:

disputing the warranty means that your warranty might not be expired and you would like them to check for the error that saying its expired when it's not.

The customer support that I spoke to mentioned something about disputing the warranty.  He told me to wait, so that he can check on my warranty.  Eventually, he told me that my warranty expired on April 2008, which isn't even a 3 year extension from my first purchased.

Does the 3 year warranty for refurbished consoles take effect, starting on the date you received them or does the warranty remain the same as when you purchase the original and first console?

I guess my main question is, do you get new warranties for refurbished consoles?

The 3 year warranty takes affect on consoles thats you have purchase less then 3 years of the purchase date and it's only for consoles that got the 3 red ring of death.

Are you saying refurbish consoles have no warranties?

 XBXizAfaultyPOS wrote:

 InsaneRamboAz wrote:

 XBXizAfaultyPOS wrote:

 InsaneRamboAz wrote:

disputing the warranty means that your warranty might not be expired and you would like them to check for the error that saying its expired when it's not.

The customer support that I spoke to mentioned something about disputing the warranty.  He told me to wait, so that he can check on my warranty.  Eventually, he told me that my warranty expired on April 2008, which isn't even a 3 year extension from my first purchased.

Does the 3 year warranty for refurbished consoles take effect, starting on the date you received them or does the warranty remain the same as when you purchase the original and first console?

I guess my main question is, do you get new warranties for refurbished consoles?

The 3 year warranty takes affect on consoles thats you have purchase less then 3 years of the purchase date and it's only for consoles that got the 3 red ring of death.

Are you saying refurbish consoles have no warranties?

refurbish consoles do get a 90 day warranty when you send it in for a repair tell will add 90 days warranty and they give you a 1 month xbox live card.

or if you bought your refurbish console off someone it might still have a warranty left on it or it might be expired

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For those that don't know, the E74 error is now covered by a 3 year warranty.

This is the official notification on Xbox.com Forums.

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Neurosis is the inability to tolerate ambiguity.

 WILK0 wrote:

For those that don't know, the E74 error is now covered by a 3 year warranty.

This is the official notification on Xbox.com Forums.

well Microsoft means they will cover your xbox if you purchase your xbox less than 3 years , i know this for fact because my warranty was expired i sent it in for a repair and they gave me a 90 day warranty after fixing my E74 they don't give you 3 years warranty after fixing it , i thought they did but only a 90 day.

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I have an 18 month old console with the RROD, so it's covered on that until November 2010.

Suppose I send it away and get back a refurb. If it red rings (and it will, in my experience) is it covered from the date of purchase of my first Xbox or just 90 days?

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Elder Scrolls 4 - I have been Obliviated...

 InsaneRamboAz wrote:

 WILK0 wrote:

For those that don't know, the E74 error is now covered by a 3 year warranty.

This is the official notification on Xbox.com Forums.

well Microsoft means they will cover your xbox if you purchase your xbox less than 3 years , i know this for fact because my warranty was expired i sent it in for a repair and they gave me a 90 day warranty after fixing my E74 they don't give you 3 years warranty after fixing it , i thought they did but only a 90 day.

I read your other posts, Did you get you box back yet? I'm just curious what they sent you. On a side note, The uk site is working, I've been using it since the us site seems to not work most of the time.

can anyone help me with this issue:

here is the thread:

http://forums.xbox.com/26559246/ShowPost.aspx

any help would be appreciated thank you

no i didn't get it back yet i'll will be out of town now and i asked if someone can sign in my family they said ok, but i will see when i get back i bet it's going to be a badly beaten up refurb when i sent them my fresh clean xbox .

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So I got my first RROD. Got the system Christmas 2007. I thought the ones after Sept 2007 were "more reliable."?? I don't even play it THAT much. So anyway here's my Question: How am I supposed to pack it once the coffin arrives? Do I need to bubble wrap it or something else? And am I going to get a crappy refurb from 2005/2006/2007?

And note to self: Next generation buy a Nintendo. I've had a SNES since 1994-No problems! Microsoft should just pay Sega to make their systems or something, then maybe I would get an "Xbox 720" or whatever. Sega's were the best, love the Dreamcast. And yes, that one still works also.

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Miami Dolphins 2008 AFC East 14-Time Champions

Also, they don't send out any consoles without HDMI, right? I better get HDMI since I have the cable for it and my old one did.

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The Icon
Miami Dolphins 2008 AFC East 14-Time Champions

when you get your package it has the instructions on how to pack it , it contains a bag,some weird bumpers you put on it on boths ends its pretty cool and the pressure tape then you put the shipping label over the other label and put the tape across the box as shown then you send it in.

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i hope someone elses refurbish xbox i'm getting has the hdmi since mine had the same too or i'll send it back and tell them i want mine back and here is the Serial number find it .lol

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I better not get a refurbished core without HDMI or I'll break it on purpose since it will be under warranty for 90 days anyway lol (right?), hopefully they got rid of those. It's ironic how they made a shitty hardware in order to try and beat Sony, and Nintendo is now crushing both Sony and M$ haha.

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The Icon
Miami Dolphins 2008 AFC East 14-Time Champions

 HeartbreakKid28 wrote:

I better not get a refurbished core without HDMI or I'll break it on purpose since it will be under warranty for 90 days anyway lol (right?), hopefully they got rid of those. It's ironic how they made a shitty hardware in order to try and beat Sony, and Nintendo is now crushing both Sony and M$ haha.

I sent in a halo edition with hdmi and got back the same so it looks like they send whatever you sent in back, it may not be the exact same box though but the same specs.

subs...

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AMERICA! AguilaS!!!!!!!!!

 chaotictech wrote:

 HeartbreakKid28 wrote:

I better not get a refurbished core without HDMI or I'll break it on purpose since it will be under warranty for 90 days anyway lol (right?), hopefully they got rid of those. It's ironic how they made a shitty hardware in order to try and beat Sony, and Nintendo is now crushing both Sony and M$ haha.

I sent in a halo edition with hdmi and got back the same so it looks like they send whatever you sent in back, it may not be the exact same box though but the same specs.

 
 
well the xbox their sending me back is a different serial number so i know i'm not getting mine back maybe they gave me a new serial number but i dont think they do that , but i know what my xbox looks like anyway its new and clean and i have hidden carvings on the box .

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hey guys i bought my xbox from my friend, and i beleive he has it registered under his name but i have no info on that. how would i go on about telling microsoft or whatever so i can get it shipped in and fixed? i have the 1 red ring. thanks in advance.

My launch-day xbox 360 just broke. It of course is no longer under warranty. This leaves me with a couple options:

1. Open it myself and try to fix the problem (might be impossible).
2. Send it in and pay the fee ($100 or $130 or whatever it is) + shipping.
3. Buy a brand new one for $300 with a 60GB harddrive and HDMI, and hopefully have it be a Jasper system.

What should I do?

Is UPS tracking messed up?  Does anyone know?  When I go to check on my packages progress it still says 'electronic billing info recieved'.  It's been saying  that since last wednesday night, it still says that the expected arrival date is the 22nd though. 

Well...my Xbox just RROD'd.

It's my first time. I'm an RROD virgin. They aren't mailing me a coffin. They told me to pack it and attach the shipping info they will e-mail me. The guy I spoke with did say postage was covered in what they mail me (is this correct?

I guess nothing protects the 360. Mine was out in the open, well ventilated, kept clean, etc etc...

Maybe I will pick up a backup unit when the price drops again.

BUT unlike sooo many others, I will not threaten to jump shp to the PS3. I love my XBox, even though I am very angry with it right now. It's like having a child with a disability. You still love it, even though it has special needs.

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Boardgames are fun to play as well! Give 'em a try.

Go BGG!!!

 redcon wrote:

Is UPS tracking messed up?  Does anyone know?  When I go to check on my packages progress it still says 'electronic billing info recieved'.  It's been saying  that since last wednesday night, it still says that the expected arrival date is the 22nd though. 

I've acually had packages show up at my work and house before the tracking info ever showed it in stransit.

 Lord Hisst Ka wrote:

Well...my Xbox just RROD'd.

It's my first time. I'm an RROD virgin. They aren't mailing me a coffin. They told me to pack it and attach the shipping info they will e-mail me. The guy I spoke with did say postage was covered in what they mail me (is this correct?

I guess nothing protects the 360. Mine was out in the open, well ventilated, kept clean, etc etc...

Maybe I will pick up a backup unit when the price drops again.

BUT unlike sooo many others, I will not threaten to jump shp to the PS3. I love my XBox, even though I am very angry with it right now. It's like having a child with a disability. You still love it, even though it has special needs.

 i love that last paragraph, lmao, so sad but true,

 ESDEE KING wrote:

hey guys i bought my xbox from my friend, and i beleive he has it registered under his name but i have no info on that. how would i go on about telling microsoft or whatever so i can get it shipped in and fixed? i have the 1 red ring. thanks in advance.

Try to register the console here at Xbox.com. If you can't he did register it. On this case you have to either ask him to open a repair order over the website for you or you can try to call MS and open a service request yourself. which I think you're not gonna be able to do.

Good luck.

I sent a RROD to MS on 4/4 and got a replacement back on 4/15. They sent me the exact spec I sent in but a new console. It's great, clean and everything but the fans made a whinning noise that I didn't like, it had DC brushless fans and I'm that picky. So once I had bought an arcade on 4/4 to replace de RROD one, (I found an ultra quier and cool Jasper with Nidec fans, completely by accident, YAY!)  and sold the replacement console to a friend.

Now I heard that everytime you send your console to repair they send you with the fans at full speed, really loud. Is that true?

 chaotictech wrote:

 Lord Hisst Ka wrote:

Well...my Xbox just RROD'd.

It's my first time. I'm an RROD virgin. They aren't mailing me a coffin. They told me to pack it and attach the shipping info they will e-mail me. The guy I spoke with did say postage was covered in what they mail me (is this correct?

I guess nothing protects the 360. Mine was out in the open, well ventilated, kept clean, etc etc...

Maybe I will pick up a backup unit when the price drops again.

BUT unlike sooo many others, I will not threaten to jump shp to the PS3. I love my XBox, even though I am very angry with it right now. It's like having a child with a disability. You still love it, even though it has special needs.

 i love that last paragraph, lmao, so sad but true,

As rotten as the Xbox 360 hardware is, a PS3 is not a good replacement. Everyone that I know that did that trade in a moment of RROD anger regreted their decision later on.

From my experience what they do to repair the console is different.  I have had one refurbished sent back to me, then when I had to send in the refurbished unit they acutally fixed it.  My advice to all is to keep track of the Serial Number located on the back of the box, so that you know if you got your box back or a different one. 

Also I am curious as to if people read what that nice little letter says when you get your Xbox back.  It says that your console has been fitted with the most up-to-date firmware and hardware.  Given that statement you would figure that your console would have the latest revision of the 360 motherboard, but it does not.  It actually will say on the side of the package that it is sent back in.  Since I have an older Pro version (pre HDMI), I have a console with a Xenon board in it.  If I were to have gotten back an Xbox with the Jasper board in it, the statement about the hardware being up to date would be true.  And if you have an Xbox that has HDMI, wether it be an Elite, Pro, or Arcade, that was made before November 2008, you would have the Falcon board. 

I realize that most people on this fourm already know about the different motherboards, but I am not sure if they realize that if their console has perished they will probably get an Xbox with the same board back.  This means that you have been set up for failure once again. 

I am trying to make people aware of this because it is misleading and an overall shady business practice.  A co-worker of mine has been fighting with Xbox Customer Support for over a month about this because he had an Elite that was less than 3 months old and had some controller sync issues and the console locked up a lot.  Best Buy wouldn't exchange it so he went through Microsoft.  He was then shipped a console that was over a year older than the one he purchased, and his "new" console is also now having problems. He was really angry about this so he contacted customer support to see if he could resolve his problem.  He has since been passed around to at least 10 -15 different people.  He has been told that they will contact him within 3 - 5 business days on more than one occasion, never to be contacted.  He has been told that they have been keeping detailed records of his case, only to find out today that they have no information about any of his previous calls.  He has since filed a complaint with the Better Business Bureau, and is going to be relentless in getting his issue resolved.

So all in all, I would advise people to be wary of Microsoft Customer Support.  If you have a legitimate complaint/problem they will only be able to read you what their "policy" book tells them to and give you the run around if you make a valid point.  Sorry that the post was so long, but I just want people to get the better Xbox that they deserve.  Thank you for your time.

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zyxwvutsrqponmlkjihgfedcba

I'm talented

this is the second time in six months i have had to send my xbox in for repairs the first was the red ring and now the E74 what the hell send us brand new xbox instead of repairing the same defective device i mean really get your *** together microsoft thats why you are losing out to the stupid PS3 and they suck get your act together

 leeeroy187 wrote:

From my experience what they do to repair the console is different.  I have had one refurbished sent back to me, then when I had to send in the refurbished unit they acutally fixed it.  My advice to all is to keep track of the Serial Number located on the back of the box, so that you know if you got your box back or a different one. 

Also I am curious as to if people read what that nice little letter says when you get your Xbox back.  It says that your console has been fitted with the most up-to-date firmware and hardware.  Given that statement you would figure that your console would have the latest revision of the 360 motherboard, but it does not.  It actually will say on the side of the package that it is sent back in.  Since I have an older Pro version (pre HDMI), I have a console with a Xenon board in it.  If I were to have gotten back an Xbox with the Jasper board in it, the statement about the hardware being up to date would be true.  And if you have an Xbox that has HDMI, wether it be an Elite, Pro, or Arcade, that was made before November 2008, you would have the Falcon board. 

I realize that most people on this fourm already know about the different motherboards, but I am not sure if they realize that if their console has perished they will probably get an Xbox with the same board back.  This means that you have been set up for failure once again. 

I am trying to make people aware of this because it is misleading and an overall shady business practice.  A co-worker of mine has been fighting with Xbox Customer Support for over a month about this because he had an Elite that was less than 3 months old and had some controller sync issues and the console locked up a lot.  Best Buy wouldn't exchange it so he went through Microsoft.  He was then shipped a console that was over a year older than the one he purchased, and his "new" console is also now having problems. He was really angry about this so he contacted customer support to see if he could resolve his problem.  He has since been passed around to at least 10 -15 different people.  He has been told that they will contact him within 3 - 5 business days on more than one occasion, never to be contacted.  He has been told that they have been keeping detailed records of his case, only to find out today that they have no information about any of his previous calls.  He has since filed a complaint with the Better Business Bureau, and is going to be relentless in getting his issue resolved.

So all in all, I would advise people to be wary of Microsoft Customer Support.  If you have a legitimate complaint/problem they will only be able to read you what their "policy" book tells them to and give you the run around if you make a valid point.  Sorry that the post was so long, but I just want people to get the better Xbox that they deserve.  Thank you for your time.

The same serial number does't always mean the same xbox. My halo edition came back with the same sn# but a different mac address which meant they opened the case and put new guts in it.
Check your mac address before you send it in and check it when you get it back, no two will have the same mac address and it cant be moved from hardware to hardware.