Well, won't let me edit.

He told me to go re-download it and they'd give me my points back.

I informed him you can't download it, he argued and said I could, so I escalated.

Waiting on the supervisor now.

Yea thats what happened to me but they passed me right through to the supervisor right on the spot

i bought an xbox 360 off ebay and it doesnt have hexic hd but next to my tag it says JammyCFC HDD so im 16 what do i do to get hexic back?

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Most Hated Game Ever:
2006 FIFA World Cup (Global Challenges)

Finally got my Hexic HD back, they were meant to ring me back after four days, but I had to wait about a week and a half. They then rang me back saying they would ring back shortly. When they rung back, I asked for the code, the girl then said she would email it to me....I thought here we go...20 minutes later the email with the code was sent to me. I nervously entered the code realising I would only get one attempt, and Hey Presto ! It worked !
I am a happy bunny now, well done customer support for getting it back for me. :)

Does anyone know if you can get Hexic HD back if you go through the customer service through the email???

Mattycake360,

It's best to contact the folks on the phone to resolve this issue.

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 Mattycake360 wrote:

Does anyone know if you can get Hexic HD back if you go through the customer service through the email???

 

I originally tried that (seems like a year ago) and they emailed back saying to call 1-800-4MyXbox

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Gave my wife a mood ring. When she's in a good mood it turns blue. When she's upset it leaves a big red mark on my forehead.

It's best to just forget about it because their CSR are a joke.

Hi, i'm Daniel and i live in Brazil and i can't contact the support team, would be an international phone call! I can't!. There is a way to get the promo code for my console from email?

just got off the phone with them, the guy couldn't understand me the first 5 minutes, then when he finnaly understood he told me they "can't do anything about deleted games."

thanks, going to give them a call

 hAvAAck wrote:

thanks, going to give them a call

Only took 1 hour 54 minutes through 3 reps and hold time to get it done, lol. Called in, explained slowly to the csr, transfered me to xbox live support, who then had to transfer me to the supervisor that gave me my code. I am downloading it right now.  Took a bit of time, but I didn't have to wait X days or weeks to get it. Thanks OP!

 hAvAAck wrote:

 hAvAAck wrote:

thanks, going to give them a call

Only took 1 hour 54 minutes through 3 reps and hold time to get it done, lol. Called in, explained slowly to the csr, transfered me to xbox live support, who then had to transfer me to the supervisor that gave me my code. I am downloading it right now.  Took a bit of time, but I didn't have to wait X days or weeks to get it. Thanks OP!

DAMN XBOX, HOW COULD THEY ? I PHONED 3 WEEKS AGO !!!! 3 WEEKS !!! NO PHONE !!!!! Phoned on hold for 1 hr and i gave up on them, dont trust xbox. anyone got their email ?

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๓คภﻮєгєz เร tђє lє๔ﻮєภ๔ ๏Ŧ tђє 21รt ςєภtยгא

guy called martin gave me the code, 40 mins altogether 20 min wait for hold

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๓คภﻮєгєz เร tђє lє๔ﻮєภ๔ ๏Ŧ tђє 21รt ςєภtยгא

It took a week for them to call me back with a code.  It sure would be a lot easier if it was just a "free" download on the marketplace.

 CrazyPizzaJoe wrote:

It took a week for them to call me back with a code.  It sure would be a lot easier if it was just a "free" download on the marketplace.

with ya on this one. If they did that, it would be a lot easier. and another thing for them if they do not do that is to say we will phone you back in a few years time with the code for hexic. BAH !

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๓คภﻮєгєz เร tђє lє๔ﻮєภ๔ ๏Ŧ tђє 21รt ςєภtยгא

 CrazyPizzaJoe wrote:

It took a week for them to call me back with a code.  It sure would be a lot easier if it was just a "free" download on the marketplace.

Yea, it probably would be.  BUT, people with just the MU could get it and it is a game specific (or atleast was) to the HDD.

I wont make excuses, this is just the way it is.  Sorry.

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Cowboys are horrible.

I was wondering if there was a way I could get it back. I've called Support before, and I not appreciate being on hold for 40 minutes.

Aieeeeeeeee, this might hurt.

I called to support and they said to me that it was impossible that they were returning it to me it is that truly

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 zxSWEETGIRLxx wrote:

I called to support and they said to me that it was impossible that they were returning it to me it is that truly

You what ?

ps. How do you increase in community level ?

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๓คภﻮєгєz เร tђє lє๔ﻮєภ๔ ๏Ŧ tђє 21รt ςєภtยгא

What I don't get is why they don't just put it up as a free download. It's free with EVERY SINGLE SYSTEM, might as well. Or put up a universal download code, yeesh.

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I'm in ur tubz, stealin' yer bubblez!

 iTimmeh wrote:

What I don't get is why they don't just put it up as a free download. It's free with EVERY SINGLE SYSTEM, might as well. Or put up a universal download code, yeesh.

My thought exactly !!!!

Why dont you do that and stop us all angry fellas swapping xbox for ps3

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๓คภﻮєгєz เร tђє lє๔ﻮєภ๔ ๏Ŧ tђє 21รt ςєภtยгא

Would this work if when you got the hdd it never had the game on it to begin with?

 FINALDEATH wrote:

Would this work if when you got the hdd it never had the game on it to begin with?

yes call support and they will give you the code

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Hexic HD - 52 Black Pearls and The Level 1 Poohbah

 FINALDEATH wrote:

Would this work if when you got the hdd it never had the game on it to begin with?

The process is not designed for that including scenarios that involve the 120 gig hard drive, memory units or Arcade/Elite consoles as these items never came with a copy of Hexic HD.

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Posts provided "as is" and confer no rights.

they told me its not possible to get it back..this game isnt worth the headaches from the agents who obviously have no clue what their doing...if its not on their screen they don't look into it they just transfer you to someone else who doesnt know either....4 agents later i gave up

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Castle Crashers, Rockband2

 Mangerez wrote:

 iTimmeh wrote:

What I don't get is why they don't just put it up as a free download. It's free with EVERY SINGLE SYSTEM, might as well. Or put up a universal download code, yeesh.

My thought exactly !!!!

Why dont you do that and stop us all angry fellas swapping xbox for ps3

I must admit i was gutted when i lost my copy of Hexic but even if i hadn't managed to get it back i wasn't about to commit gameing suicide and swap my 360 for a piece of crap PS3 lol.

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User Banned You have been banned from posting on the forums. The reason for this ban is Attacking other members.

well i got it back 3 supervisors and 5 support guys who dont speak english later....and was it all worth it....no way...what a waste of time...

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Castle Crashers, Rockband2

Well I had to delete Hexic HD again, and now another 20 hours on the phone...

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If god gives you lemons GET A NEW GOD!

Call of Duty 4: Modern Warfare 2 - ??/??/??

Whats the number for support?

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