I have called multiple times and get the "we'll call back with a code" lie twice.
Just last night I was told it wasn't possible, there was nothing they could do.
I told the CS person it said it was possible on the xbox forum...and she hung up.

Luckily, my PS3 plays in better detail (1080p) anyway.

By the way...IT AINT AVAILABLE on the marketplace.
That misinformation is everywhere.

Even though its listed in the Arcade section, and gives a game description and screenshot....its just a theme.
I know...I bought it !
Worthless junk.
Nice little scam they got running there.
And with the new GUI they forced on people...totally useless.

 Zebrasqual wrote:

Hexic Hd is also on the marketplace for 800M$ here:
Why do they make us pay for it to get it back ? Thats a free game!!

 It is avaailable on the market place, this quote contains the link. You wont find it on the console or the marketplace on this website but this link brings it up at a cost of 800 ms points. 

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21,745,202

I just read that link 1/2 hour ago.
And I just purchased it for the 800 points.
It was worth the $15 bucks to not have to call that Xbox crap support.
Here's an idea...Put a hundred 360's in these support call centers, and require the CS phone people to play the darn thing so they have an inkling of an idea what an XBOX is !

But...I now have Hexic back !

 You are right about that, the support should be required to be gamers, if they had some sort of xbox knowledge it sure doesnt show.

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21,745,202

Does anyone know if I can backup or redownload this game in the future ?
From what I read, it won't fit on a xbox external mem card.
And I've tried copying to a regular USB thumb drive....that don't work.
It shows up in my download history ... but I will not be maintaining my Xbox Live membership.

Why would I pay for what PS3 lets you do for free ?
And with LBP...I purchased MGS4 add-ons that I can re-download anytime, and was even able to share it with my son's PS3.

You know MS....keep pissing people off with this BS ... you could have fixed this and had a happy camper.

 LargeFive wrote:

Does anyone know if I can backup or redownload this game in the future ?
From what I read, it won't fit on a xbox external mem card.
And I've tried copying to a regular USB thumb drive....that don't work.
It shows up in my download history ... but I will not be maintaining my Xbox Live membership.

Why would I pay for what PS3 lets you do for free ?
And with LBP...I purchased MGS4 add-ons that I can re-download anytime, and was even able to share it with my son's PS3.

You know MS....keep pissing people off with this BS ... you could have fixed this and had a happy camper.

Once you purchase the game, it shows up in your Purchase History and you should be able to redownload it to your 360 that way.

Even without a Xbox Live account ?
Mine will expire this month.

I'd call support for an answer...if they had any answers.

 LargeFive wrote:

Even without a Xbox Live account ?
Mine will expire this month.

I'd call support for an answer...if they had any answers.

You will have to have an XBL account to have it register with your purchase history.

On a side note, I just contacted Customer Service and was provided a code for HexicHD. They were extremely curious, understood that I lost the game when my console bricked, and also provided me with a reference number for the conversation in the case the code has any issues.

LOL.

You must work for MS.
They don't treat most of us that way.

You were immediately provided the code ?

I highly doubt that.

Any real users know the answer to my re-download question ?

Hold on here a minute.

I got the game free with my original $500.00 purchase ( it was a gift from my son, and he got me a recharge kit and a game).

My Xbox got the red ring of death...and after getting it back, I reformatted the hard drive cause it played and lagged like crap.

The format killed a game I already paid for....so I had to pay for it again.

Way to go MS.

Soon you will be charging per rotation.

Sony ... read this crap ... and avoid it.
You'll dominate ( you will anyway )

Bumped
to add to my forum list for future reference

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DARKGIN87
Xbox Live Should NOT be Free
2X Xbox Live Beta Preview Tester
THE Rainbow Six Veteran

see when i bought the 20gb harddrive hexic hd was already on it so i never purchased it. i wouldnt be in my downloads section so when i reformatted my hd it wouldnt let me transfer that over so i had to erase it. i called customer service and told them that and they gave me a code. when all of this happened hexic hd isnt available anymore to download.i was on the phone for a while but it was worth it. i think it depends who you talk to.

You are exactly right.
It depends on who you talk to...their skill and knowledge.

Lots of customers get the run around due to circumstances beyond the customers control.
We buy their product...but don't train their workers.
How can we be held responsible for their ineptitude ?

Any others got the code ?
Why didn't I get it ?

I musta been singled out.
That ain't right !

 LargeFive wrote:

You are exactly right.
It depends on who you talk to...their skill and knowledge.

Lots of customers get the run around due to circumstances beyond the customers control.
We buy their product...but don't train their workers.
How can we be held responsible for their ineptitude ?

Any others got the code ?
Why didn't I get it ?

I musta been singled out.
That ain't right !

i would just keep calling and speak to a manager or something.

Well, I have the same problem as everyone else.  My beloved Hexic HD was deleted by my son by mistake.  So, after reading the forums, I thought I'd try to get the download code.

Spent almost an hour on the phone tonight with Tech Support.  Not only could the lady barely speak english, she had no clue about what Hexic HD was.  Finally she consulted with a manager and told me that there was no way of getting it back and that I would just have to keep checking on marketplace to see if it "shows up".

Don't think I need to mention I was very annoyed.

 dejas view wrote:

 I called support and this was the best experience that I ever had with them. They did say the code source was down but promised I would recieve the code either by email or a phone call within a few days. I was impressed. If it doesnt pan out I will post again, but I feel very positive by the actions support took with this issue.

 
  I didnt recieve a phone call or an email, I called back, first time got cut off, second call got my code. This is the way to recover Hexic HD. Just remember to be polite, these support people get angry gamer calls throughout thier work day, give them a break and it helps alot.

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21,745,202

Called for the first time late last night. Havent played hexic in a long time (since i deleted it to make room for the NXE and saving my games tothe HDD) was told that I would get a call back in the next 48 hours. They seem to know what is going on a lot better now.

I've read a lot of this thread and realised that I need to phone customer support in order to obtain Hexic HD.

However:

The Xbox360 was bought for me second hand without Hexic HD on the hard drive.
I was just wondering what details are required from you when you phone customer support, as I may not have them due to the console being preowned.

Any help would be appreciated.

i called and was told that if i get an achievement then they could give it back to me.

 Arkrune wrote:

i called and was told that if i get an achievement then they could give it back to me.

Lol, how do you get an achievement without the game? Friend I guess...

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My Hexic HD Videos

i just called and was told i could not get it back. i told them about needing a code and they still said there was no way to get it back. any advice?

I lost Hexic HD a second time, and what I did, was go to the "Downlaod Activity" options somewhere in the System Options, and it lists all your download activity. From there I found where I downloaded Hexic HD from that 1st redeem code, and re-downloaded it.

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If god gives you lemons GET A NEW GOD!

Call of Duty 4: Modern Warfare 2 - ??/??/??

I just got my Hexic HD back after waiting a month for a token. The supervisor i spoke to said it was unnaceptable that i had to wait so long for one & that no one had returned my call or emailed me the token to download it. She was very nice and helpful and within 2 minutes of speaking to her, she gave me a code to redeem it.

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The human heart is still subject to disastrous deceit. - Jor-El

UPDATE: Well, 48 hours seems to mean 48 days to them. I got my cal LAST NIGHT. I now have m y copy of hexic back. Just be patient. you will evantually get the call.

I deleted mine early on too, I just assumed it was a demo like the other ones.

Why don't they just put it on the Marketplace for free? If everyone should have it anyway then what's the problem?

 It isnt included for free on all versions available. It was on my Pro but not my Arcade.

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21,745,202

I formatted my hard drive just before getting the new dashboard, I got my codes but the problem is when I attach my hard drive to another console, I can play the game ONLY with the profile I downloaded the game with. I could get the achievements with this profile as I had to recover my gamertag in my friend's console. But this is sooo annoying. I do not want to use my DRM now.

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cuiusvis hominis est errare, errare humanum est...

 dejas view wrote:

 It isnt included for free on all versions available. It was on my Pro but not my Arcade.

It was included on the HDD.

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This posting is provided "as-is" with no warranties, and confers no rights.

Cowboys are horrible.

I've just recently traded up from a 20gb XBox 360 Pro to a pre-owned 120gb XBox 360 Elite which had a reformatted hard drive in it; nothing of use on the drive.  I've recovered my Gamertag and redownloaded all my purchases etc using my download history.  Of course; no Hexic HD.  Luckily I gave my old 360 to my kid sister.  Anyway, I've tried copying the game over using both a usb thumb drive and a 256mb XBox 360 memory unit to no avail.  It wouldn't even recognise the usb stick as a valid destination and kept on saying that copying it to the memory unit was not allowed.

Anyway, I've spoken to Support and mentioned the code but instead of providing a code or anything the lady spoke to her supervisor and then suggested I send away to MS UK for a Data Migration Kit.  Will await the arrival of that and see if that works.  If not, I guess I'll be back on the phone to Support again.

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