Hi all,

Based on your feedback we are continuing to investigate the server issues. When we check the servers they are not even close to full and we see available servers when we login as players as well.

So, any information you can post in the forum about problems finding servers will help including the time and date you were having an issue and your location. What servers were actually available and any other useful information will be appreciated as well.

In addition, based on your feedback we are making some changes to the server configurations which include reducing the number of Conquer servers and adding in dedicated 32 player Oilfield and Solar Farm servers.

More information will be posted on the community site when these changes are made and let us know what you think of the changes.

THANKS!

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THQ | Kaos Studios
Twitter | Facebook

Hi big O'smiley,

Could you help us to help you by telling us how many live servers are running in each location,  I'm particularly interested in Europe as I live in the UK.

I play often throughout the week and sometimes I can see 1 maybe 2 servers available for my location,  Other times I get nothing but player hosted sessions.  I often find now that I have to sit a refresh for a coule of minutes waiting to get into a server.

Before the holiday season I would be able to see around ten empty servers !

 KaosCommunity wrote:

Hi all,

Based on your feedback we are continuing to investigate the server issues. When we check the servers they are not even close to full and we see available servers when we login as players as well.

So, any information you can post in the forum about problems finding servers will help including the time and date you were having an issue and your location. What servers were actually available and any other useful information will be appreciated as well.

In addition, based on your feedback we are making some changes to the server configurations which include reducing the number of Conquer servers and adding in dedicated 32 player Oilfield and Solar Farm servers.

More information will be posted on the community site when these changes are made and let us know what you think of the changes.

THANKS!

Thank you sir. I'm glad you guys are listening to what the community is saying. You have restored my faith for now. Now bring back the 50 player 1501 Solarfarm room. There is easily enough players to fill 1-2 50 player servers on the big maps. The game will survive if we can get the 50 player servers back.Those 32 player servers are a nice start. Keep it up.

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ATM 4 Star General
ATM Red Cell
http://a-team.mygameclan.com/

 Sedate Solution wrote:

I play often throughout the week and sometimes I can see 1 maybe 2 servers available for my location,  Other times I get nothing but player hosted sessions.  I often find now that I have to sit a refresh for a coule of minutes waiting to get into a server.

I'll be posting some info shortly to answer your questions. I'm wondering which lobby are you checking? (unranked?)

 StiffJOHNNYP wrote:

Thank you sir. I'm glad you guys are listening to what the community is saying. You have restored my faith for now. Now bring back the 50 player 1501 Solarfarm room.

We aim to please! I've conveyed your request to our server folks and we'll see what we can do...

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THQ | Kaos Studios
Twitter | Facebook

Awesome!  I'll be patiently waiting, but for not too long. :)

 KaosCommunity wrote:

 Sedate Solution wrote:

I play often throughout the week and sometimes I can see 1 maybe 2 servers available for my location,  Other times I get nothing but player hosted sessions.  I often find now that I have to sit a refresh for a coule of minutes waiting to get into a server.

I'll be posting some info shortly to answer your questions. I'm wondering which lobby are you checking? (unranked?)

 StiffJOHNNYP wrote:

Thank you sir. I'm glad you guys are listening to what the community is saying. You have restored my faith for now. Now bring back the 50 player 1501 Solarfarm room.

We aim to please! I've conveyed your request to our server folks and we'll see what we can do...

Always unranked my good friend,  I used to always see loads of partially filled servers at the top of the browser and loads of empty at the bottom.  Now i'm lucky if I get two Euro servers to show up,  Can you confirm or deny that a number of servers have been taken offline for good.

Please also consider moving the six conquest servers back to frontlines mode as I check on that page often and nobody is ever in em'.

 Sedate Solution wrote:

Could you help us to help you by telling us how many live servers are running in each location,  I'm particularly interested in Europe as I live in the UK.

I play often throughout the week and sometimes I can see 1 maybe 2 servers available for my location,  Other times I get nothing but player hosted sessions.  I often find now that I have to sit a refresh for a coule of minutes waiting to get into a server.

Before the holiday season I would be able to see around ten empty servers !

Well empty servers sitting around don't help anyone. :)

Anyway, I spoke to the folks in the server department and this is what they had to say:

“There is no set number of dedicated servers.  We do our best to make sure the various lobbies have dedicated slots available while insuring there aren't too many servers which would hurt matches as a result of low player counts.  It's a balancing act, but servers are currently adjusted based on activity levels and using our top secret mathematical formula for fun.  It's also worth noting that sever visibility could be affected by your region, trueskill, and player count (full servers are automatically removed from lobby). The bottom line is that nobody likes playing in empty servers, so we’re doing our best to make sure that you guys get the best gameplay experience possible every time you fire up Frontlines.”

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THQ | Kaos Studios
Twitter | Facebook

Trueskill affects server visibility? As in some servers are only available to players who have high stats?

 KaosCommunity wrote:

 Sedate Solution wrote:

Could you help us to help you by telling us how many live servers are running in each location,  I'm particularly interested in Europe as I live in the UK.

I play often throughout the week and sometimes I can see 1 maybe 2 servers available for my location,  Other times I get nothing but player hosted sessions.  I often find now that I have to sit a refresh for a coule of minutes waiting to get into a server.

Before the holiday season I would be able to see around ten empty servers !

Well empty servers sitting around don't help anyone. :)

Anyway, I spoke to the folks in the server department and this is what they had to say:

“There is no set number of dedicated servers.  We do our best to make sure the various lobbies have dedicated slots available while insuring there aren't too many servers which would hurt matches as a result of low player counts.  It's a balancing act, but servers are currently adjusted based on activity levels and using our top secret mathematical formula for fun.  It's also worth noting that sever visibility could be affected by your region, trueskill, and player count (full servers are automatically removed from lobby). The bottom line is that nobody likes playing in empty servers, so we’re doing our best to make sure that you guys get the best gameplay experience possible every time you fire up Frontlines.”

well, I keep trying to get into those "empty" servers they say theyre up and running and it says it has "0/32 players" and yet when I try to enter it tells me game session no longer available bla bla bla...I'm pretty sure it's not my imagination

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“Sometimes, You gotta go outta your way to get into trouble…..it’s called having fun”

2/75 Hooaah!

Can you post the names of the servers that won't let you enter?

When something like that happens, please let us know and also include the date/time of the issue as well as your location.

THANKS!

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THQ | Kaos Studios
Twitter | Facebook

 KaosCommunity wrote:

 Sedate Solution wrote:

Could you help us to help you by telling us how many live servers are running in each location,  I'm particularly interested in Europe as I live in the UK.

I play often throughout the week and sometimes I can see 1 maybe 2 servers available for my location,  Other times I get nothing but player hosted sessions.  I often find now that I have to sit a refresh for a coule of minutes waiting to get into a server.

Before the holiday season I would be able to see around ten empty servers !

Well empty servers sitting around don't help anyone. :)

Anyway, I spoke to the folks in the server department and this is what they had to say:

“There is no set number of dedicated servers.  We do our best to make sure the various lobbies have dedicated slots available while insuring there aren't too many servers which would hurt matches as a result of low player counts.  It's a balancing act, but servers are currently adjusted based on activity levels and using our top secret mathematical formula for fun.  It's also worth noting that sever visibility could be affected by your region, trueskill, and player count (full servers are automatically removed from lobby). The bottom line is that nobody likes playing in empty servers, so we’re doing our best to make sure that you guys get the best gameplay experience possible every time you fire up Frontlines.”

Well I have never had much of a problem finding a good frontlines match since the game was released,  however since just before this year there hasn't been much available.  I have just done a search and alot more have turned up than usuall,  still not much choice on what you get though !

2011   Rotation   45 of 50   Village
2012   Rotation   30 of 32   Village
2015   Rotation   17 of 32   Wide Awake

There were 9 other servers in other regions available too which I & many others in Europe can't play due to latency.

The above three that I have listed is quite good for this time of night as I have had nothing on other occasions, however there is not much choice on what I get to play.  Quite often I will sit and play through a full rotation but as you can imagine such a task can take a few hours due to how long matches take with this game and sometimes I would like a quick blast on one of my favourite maps.

I don't get to play my favourites as much as I would like too which are Hindsight, Gnaw, Street & Oilfield !

 AngryPyros wrote:

Trueskill affects server visibility? As in some servers are only available to players who have high stats?

Whoops, sorry about that. Trueskill is only for Quickmatch.

Those responsible have been taken out back and beaten. ;)

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THQ | Kaos Studios
Twitter | Facebook

Plenty of maps available stateside right now.  The 32 and 50 player Solar Farm maps are available too plus dedicated Oilfield.  Also 2 50 player rotation I think I saw.  I noticed the 2503 Oilfield map has a misspell. LOL!  Thanks Kaos, I can continue my Frontlines obsession.

 KINGKhan89 wrote:

Plenty of maps available stateside right now.  The 32 and 50 player Solar Farm maps are available too plus dedicated Oilfield.  Also 2 50 player rotation I think I saw.  I noticed the 2503 Oilfield map has a misspell. LOL!  Thanks Kaos, I can continue my Frontlines obsession.

LOL,  I can confirm the 2503 miss spell.  Looks like more behind the scene beatings are in order ! ! !

as I'm prolly gonna try and play this tonight, I'll make a note inclding time and location concerning any "wierd" issues that happen .......thank you kaos

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“Sometimes, You gotta go outta your way to get into trouble…..it’s called having fun”

2/75 Hooaah!

Thx ol' mighty I actually had a few game with sedate on EU server on hindsight and had a good connection yesterday. This morning thier was no Hindsight but noticed the oilfield & solar farm both orange bar with half a room.So we had 10-12 guys crashing the two DLC rooms and throwing games till we rotated to hindsight .
 Any chance of KAOS bring back the fun servers?

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At TheFlag
4-1Runners member

 DaiBoOk wrote:

Thx ol' mighty I actually had a few game with sedate on EU server on hindsight and had a good connection yesterday. This morning thier was no Hindsight but noticed the oilfield & solar farm both orange bar with half a room.So we had 10-12 guys crashing the two DLC rooms and throwing games till we rotated to hindsight .
 Any chance of KAOS bring back the fun servers?

Was a great game,  only thing with DLC serve is that everyone leaves as soon a hindsight is finnished with leaving a boring game for the peeps that stay.  We could do with a dedicated 32 player hindsight server in the EU as not many peeps seem to stay on for the other three maps.

Also anyone getting kicked more often than usual,  I have been kicked out of a server twice so far this evening !

well basically all the servers have just been giving me the finger lately and just not even letting me in

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“Sometimes, You gotta go outta your way to get into trouble…..it’s called having fun”

2/75 Hooaah!

 II PaRaLLaX II wrote:

well basically all the servers have just been giving me the finger lately and just not even letting me in

Been having a right game too today,  I have just been booted for the second time from server 2015 ! ! !

 II PaRaLLaX II wrote:

well, I keep trying to get into those "empty" servers they say theyre up and running and it says it has "0/32 players" and yet when I try to enter it tells me game session no longer available bla bla bla...I'm pretty sure it's not my imagination

Same here. I keep getting "match is no longer available" messages when trying to get into those empty games.

It's a little frustrating.

I find that all the Conquer games work fine and if I hang around for 15 minutes or so enough people trickle in to get a game going. That's something at least.

 KaosCommunity wrote:

Those responsible have been taken out back and beaten. ;)

Well at least they weren't sacked. Best Developer here on the 360 forums ever. XD

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I think that guy was on acid or flintstones vitamins.

We're following up on any server issues mentioned here but, again, please include server name, time/date, and your location (as well as any other useful info) when reporting issues.

THANKS!

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THQ | Kaos Studios
Twitter | Facebook

Thanks mitch, you restored my faith, and I even found some good servers. Tell me, how is our old Sound guy  Kaos Matt doing?

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It's not that I don't feel bad about it. It's just that I don't feel worse today than I felt yesterday-Robert Oppenheimer

Last I heard he was bitten by a moose. Mind you, moose bites can be very nasty. One bit my sister once...

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I think that guy was on acid or flintstones vitamins.

See I told y'all Mitch would take action! Isn't that right Smiley :P

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S S0DEN has left for Basic Training, he'll be back around December. Wish him luck.

My L337 H4XZ0Rz Sk11zs!!!!! Dar Ru1n3d!

G'day Mitch, We recently discovered that frontlines now has Australian servers, which is absolutely awesome for us Aussies. Well done to the KAOS team for making this happen!! We have quite a large group of friends that all purchased Frontlines when it first came out, but due to major lag issues for us, just about everyone returned or traded in the game. Since the new 2600 servers have been released, I have had more than 20 friends go out and repurchase the game. When the Aussie servers are working it is possibly the best gaming experience we have had. However, it seems that more often than not, the 26 series servers simply dont appear, or if they do, it says 'session unavailable'. Just tonight, only one Aussie server 2606 rotation was working, but the name of the map on the server differed from that being played, and furthermore, it would only allow 5 players to join. All of us are very experienced players, and we all have open NAT settings. Can you please do something to fix up the Aussie servers, as i fear all of my friends are on the verge of returning the game again permanently.... Cheers, I look forward to your rapid response. I think it would also be great to show full servers as an option, so that we can see if other Aussie servers are in use. Thanks Again

G'day back at you! :)

Passing your concerns on to our server folks and we'll follow up.

THANKS!

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THQ | Kaos Studios
Twitter | Facebook

I agree, aussies ALWAYS get the short end of the stick, and almost always have bad connections unless playing with other aussies or a ded. server in austrailia. Keep up the  good kaos, I admitidly havent seen any aussie specific servers ever. Keep up the good work.


Hey mitch, can you give us a little hint on your new project over the studio?  or perhaps when you will leak any info about it?

Dont you think febuary 27 would be a symbolic date to do you?

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It's not that I don't feel bad about it. It's just that I don't feel worse today than I felt yesterday-Robert Oppenheimer

Hey mitch, I should bring to your attention the "Infilitatration" cycle. In the DLC server, everyone goes there for hindsight, then when its over they all quit instead of playing infilitartion, about 3 or 4 people on each battle it out until the next hindsight round until everyone rejoins. What I'm trying to say is, the DLC maps people seem to be playing a lot in its server is Hindsight. The other maps are pretty unpopular. To be honest, did you really expect any to buy the map pack for the other reasons? People dont play this game for close quarters combat you know.

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It's not that I don't feel bad about it. It's just that I don't feel worse today than I felt yesterday-Robert Oppenheimer

G'day again Mitch, The KAOS 2606 server is still broken, and still the only server available in Australia. We are getting desperate here, could you please give us an ETA on when the servers will be re started? Thanks again for getting back to me so quickly before, everyone i told that too was most impressed. P.S. If there is someone who is monitoring these servers in Australia, is it possible for me to get in contact with them directly to let them know when there is a problem??? Cheers, ALBONGO