RDTFRE wrote:It's scary reading how some people are on their 6th Xbox 360 system. WHAT DO YOU PEOPLE DO TO THEM?!
i'm still waiting for my xbox to get repaired and i hope i get my same xbox back because i don't want to get a beat up refurbish xbox with scratches all over it that was someone elses xbox i just want my own back thats clean and scuff mark free and fixed.
InsaneRamboAz wrote:i think they need to fix the xbox.com support page for repair status because it's almost been 2 weeks and it still its not working so now i can't see my repair status. this is suppose to be a multi billion $ company and they can't fix a website. someone please fix this site i don't care what you have to do to fix it just please fix it thanks.
After my first RRoD they sent me back a 360 that was older than the one I sent in and had disk tray issues. They told me that for $120 they would repair the disk tray. I told them to pound sand, they could repair it when it died again.
Well, it died again so lets see what they do this time.
my xbox is in the repair process right now i just wish they give me a new xbox to start over with , sony replaces your ps3 with a new one they don't like to repair stuff so they give a new one. wish MS does that.
chaotictech wrote:You can dispute the warranty but i'm not sure how much good it will do.
InsaneRamboAz wrote:disputing the warranty means that your warranty might not be expired and you would like them to check for the error that saying its expired when it's not.
Woundwalker wrote:Right, I've decided I just want a UPS label sent by email, but I simply cannot figure out where to go or what to do...I live in the UK if that's relevant.Can anyone help?
Woundwalker wrote:OK, that should be easy enough, but I'm trying to get hold of the label.I've gathered I need to register my console online, but when I put in the serial number (it's 100% definitely right) I get "A problem occurred, and your request cannot be completed". So I can't register online, but it tells me "For further help, please contact a support representative". OK, that's fine. I dial the number and get one of the mechanised answering machines, I get to 'create a repair' through talking to it.It told me to use the website and if there's anything else, go to 'main menu'.*headdesk*
"This thread is for discussion of the Xbox 360 return/repair service, shipping issues, and customer support experiences."Hmm...The Xbox 360 is a major piece of junk with numerous heavily experienced problems. I'm currently on my 5th now (within about a 2yr period) ...first 2 were RROD, last few have been from the Open Tray error. This last replacement/repaired console they sent lasted about a month before it started giving me the Open Tray problem.The return/repair service seems to have picked up the pace. Took em less than a week to get the last one back after it was sent off. Probably the only decent aspect in this.Customer support is laughable. I can't understand what they're saying most of the time because they typically have such heavy foreign accents. They seem robotic in nature as if they're scripted or reading straight from a monitor regardless of what you tell them. I'm sure this is all because they're a cheap 3rd party/country foreign labor call center hired by MS. Their required 'solutions' prior to accepting it for return seem to be a generic blanket set of scripted instructions that don't accomplish anything. The customer service moron I last spoke to about getting this recent repair/replacement tried walking me through the online repair registration twice after I continuously told him I had already tried and it was currently down. He just kept going through his instructions as if I hadn't said a thing.Repairing or replacing a console that's pretty much guaranteed to fail again because of design is not a solution and MS is obviously uncapable of delivering. MS is wasting peoples time and taking their money with a massively defective product.Has anyone else brought any class action suits against MS for this crap other than the guy who filed one for the scratched discs or moved towards any action directed at MS besides these complaints and a petition for recall? None of this is carrying any weight for action towards or repercussions for MS. They hear the complaints of countless consumers and laugh them off because there is no real consequence of value to them.
Woundwalker wrote:I'm a UK resident. The number I dialled was the UK equivalent. Just get the machine, though, it might be the same as what you guys get, it has an American accent, anyway.Looking for a complaints email or something now with little success. I've actually never sent a letter of complaint before, I've just never had as much time and money spent on any kind of problem except 360 errors and poor customer support. Everything apart from being sat with a controller in my hand has been a nightmare, I'm sorry to say.
XBXizAfaultyPOS wrote: InsaneRamboAz wrote: disputing the warranty means that your warranty might not be expired and you would like them to check for the error that saying its expired when it's not.The customer support that I spoke to mentioned something about disputing the warranty. He told me to wait, so that he can check on my warranty. Eventually, he told me that my warranty expired on April 2008, which isn't even a 3 year extension from my first purchased. Does the 3 year warranty for refurbished consoles take effect, starting on the date you received them or does the warranty remain the same as when you purchase the original and first console?I guess my main question is, do you get new warranties for refurbished consoles?
InsaneRamboAz wrote: disputing the warranty means that your warranty might not be expired and you would like them to check for the error that saying its expired when it's not.
Nokternal 204 wrote: "This thread is for discussion of the Xbox 360 return/repair service, shipping issues, and customer support experiences."Hmm...The Xbox 360 is a major piece of junk with numerous heavily experienced problems. I'm currently on my 5th now (within about a 2yr period) ...first 2 were RROD, last few have been from the Open Tray error. This last replacement/repaired console they sent lasted about a month before it started giving me the Open Tray problem.The return/repair service seems to have picked up the pace. Took em less than a week to get the last one back after it was sent off. Probably the only decent aspect in this.Customer support is laughable. I can't understand what they're saying most of the time because they typically have such heavy foreign accents. They seem robotic in nature as if they're scripted or reading straight from a monitor regardless of what you tell them. I'm sure this is all because they're a cheap 3rd party/country foreign labor call center hired by MS. Their required 'solutions' prior to accepting it for return seem to be a generic blanket set of scripted instructions that don't accomplish anything. The customer service moron I last spoke to about getting this recent repair/replacement tried walking me through the online repair registration twice after I continuously told him I had already tried and it was currently down. He just kept going through his instructions as if I hadn't said a thing.Repairing or replacing a console that's pretty much guaranteed to fail again because of design is not a solution and MS is obviously uncapable of delivering. MS is wasting peoples time and taking their money with a massively defective product.Has anyone else brought any class action suits against MS for this crap other than the guy who filed one for the scratched discs or moved towards any action directed at MS besides these complaints and a petition for recall? None of this is carrying any weight for action towards or repercussions for MS. They hear the complaints of countless consumers and laugh them off because there is no real consequence of value to them.