http://majornelson.com/archive/2009/04/14/xbox-360-warranty-extended-for-e74.aspx

Hey guys, there have been a stories recently about the E74 error message that I wanted to address. The team is aware that a very small percentage of our Xbox 360 customers have reported receiving an error that displays E74 on their screen and after investigating the issue, we have determined that the E74 error message can indicate the general hardware failure that is associated with three flashing red lights error on the console.  As such, we will be covering any repairs due to the E74 error message under the three year warranty we announced related to the three flashing lights error, as well as reimbursing any customers that have already paid for an E74 related repair.  This applies to new consoles for the original retail purchaser, whether purchased before or after this change.  You can read additional information on the warranty extension on the Xbox.com support site. Today’s announcement reaffirms our commitment to customers that we stand behind our products and deliver a great Xbox experience.  

Thanks and I look forward to reading your comments on this issue.

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Xbox MOD / MCSE
This posting is provided "as-is" with no warranties, and confers no rights.

As a new 360 owner... I am glad to hear this...

 

Thanks

Silversop

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Agree to Disagree

Wow... I can't even count the number of E74 threads I have seen!

Hope this is also posted in the hardware forum.

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☻/
(▌ Tired of TLAs? Join the SAA (Society Against Acronyms).
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What if it only has one red light flashing? Thats the case for the majority of the consoles which exhibit the E74 msg.

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3 time Victim of E74
>:-(

just got my E74 on 9th April

The 1-year warranty that comes with the purchase of your new console expired for me back on Jan 09. With this new warranty extension, can I finally get my console repaired?

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4/14/09- E74 Errors Now Under 3-Year Warranty

'bout time man! :p

so just to clarify this means that i can send in my 360 and get the red ring of death repaired for free

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"IF YOUR NOT FIRST YOUR LAST"

 II M0RPHINE II wrote:

so just to clarify this means that i can send in my 360 and get the red ring of death repaired for free

Yes sir. My warranty was expired, but I called and they told me about E74 now under the 3 year warranty.
I'm gettin' me console fixed, mate! Cheers!

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4/14/09- E74 Errors Now Under 3-Year Warranty

'bout time man! :p

GREAT, I just spent 100$ to have this fixed on March 16th, and I was only 20 days out of my 1 year on my Elite... so I paid 100$ and one month later it's FREE..

Thanks again Microsoft.

 Image Of Fear wrote:

GREAT, I just spent 100$ to have this fixed on March 16th, and I was only 20 days out of my 1 year on my Elite... so I paid 100$ and one month later it's FREE..

Thanks again Microsoft.

No worries bro i think we get refunds...

cheer up

 Image Of Fear wrote:

GREAT, I just spent 100$ to have this fixed on March 16th, and I was only 20 days out of my 1 year on my Elite... so I paid 100$ and one month later it's FREE..

Thanks again Microsoft.

Microsoft will be reimbursing anyone that paid to get this error fixed.  It sucks you had to pay but at least you will be getting your money back.  Better late than never.  I have a box with the E74 error siiting in my closet that I will send in for repair.  I refused to pay for the fix so I bought another one.

I sent my console in TODAY april 14th to get it repaired for e74 then when i got home my friend told me about this. I have to say i am so impressed with Microsoft on this one not only realizing the fault was theres and extending the warranty but refunding too? Even if it is there fault that's some great customer service i cant imagine Sony or Nintendo ever doing something like this. Nice job Microsoft i am absolutely thrilled over this you guys rock! I promise i'll be spending all my 107$ i get back in the marketplace.

 Image Of Fear wrote:

GREAT, I just spent 100$ to have this fixed on March 16th, and I was only 20 days out of my 1 year on my Elite... so I paid 100$ and one month later it's FREE..

Thanks again Microsoft.

After RRoD was formally acknowledged as a "hardware problem" by Microsoft, they refunded the money to everyone that paid to have the RRoD fixed. Hopefully they will do the same for E74 repairs... I certainly would be worth the call to see if you can get your money back.

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☻/
(▌ Tired of TLAs? Join the SAA (Society Against Acronyms).
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 Onza wrote:

 Image Of Fear wrote:

GREAT, I just spent 100$ to have this fixed on March 16th, and I was only 20 days out of my 1 year on my Elite... so I paid 100$ and one month later it's FREE..

Thanks again Microsoft.

After RRoD was formally acknowledged as a "hardware problem" by Microsoft, they refunded the money to everyone that paid to have the RRoD fixed. Hopefully they will do the same for E74 repairs... I certainly would be worth the call to see if you can get your money back.

I see a lot of people don't like to thoroughly read posts. I said that you get "reimbursed" if you payed for a E74 repair. 

I mean "it said" as in OP stated not "I" as in me. v_v

i got the msg 3 times this week, and still working no idea why

Hey! this E74-repair will be resolved very soon! if you paid for it "expect" a  fair-refund! [isnt that cool?]
your shipping is covered too! all you have to do is get a repair SR / repair Ref Num @ Xbox Support, initiate a repair then send it!. Service Ctr will take care of your beloved-360 ; )

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ChanDioX
☺Guitarist.Paramore.Heroes.1TreeHill☺

What luck! I got an E74 3 weeks ago. We have another 360, so I wasn't in a hurry to call MS to fix it. I finally decided I would call them today and now I find out it's covered. :)

@ lev turk..... it's a sign that the console is still figtin for its life.....lol...... don't have to worry now...... it's free if still within the three years........

Good job Microsoft! The only problem left now is how to find a real solution or prevention for this........ And the last thing i could think is about its disc drive......  The last few steps for them to perfect the hardware at last.....

 RK1SPOTTEDMOOSE wrote:

 Image Of Fear wrote:

GREAT, I just spent 100$ to have this fixed on March 16th, and I was only 20 days out of my 1 year on my Elite... so I paid 100$ and one month later it's FREE..

Thanks again Microsoft.

Microsoft will be reimbursing anyone that paid to get this error fixed.  It sucks you had to pay but at least you will be getting your money back.  Better late than never.  I have a box with the E74 error siiting in my closet that I will send in for repair.  I refused to pay for the fix so I bought another one.

My brother used the E74 error he got last week as an excuse to get the new red RE5 elite.  It's like I told him, if you pay $100 to repair the console that's making a bigger statement to the company than shelling out the duckets for a new one.  It's going to look better for MS shareholders that people are buying new consoles instead of getting them repaired, plus it's cheaper for you to get it repaired.  This just happened to me, but I did the opposite.  I didn't buy a new rig out of principle.  And now I'll be getting reimbursed.  

Besides it's not like it's not like M$ is the only company that has reliability issues with their consoles.  Anyone with a Wii who's had the power go out or had it come unplugged while it was on and couldn't turn their console on for a day or two afterward will attest to that.

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"You see, the love of a pimp is much different than that of a square."

 RK1SPOTTEDMOOSE wrote:

 Image Of Fear wrote:

GREAT, I just spent 100$ to have this fixed on March 16th, and I was only 20 days out of my 1 year on my Elite... so I paid 100$ and one month later it's FREE..

Thanks again Microsoft.

Microsoft will be reimbursing anyone that paid to get this error fixed.  It sucks you had to pay but at least you will be getting your money back.  Better late than never.  I have a box with the E74 error siiting in my closet that I will send in for repair.  I refused to pay for the fix so I bought another one.

the one i just pulled out of my closet has a 04-07-2006 mfr date. seems i just missed the damn deadline. or am i still covered?

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first down, second down, touchdown.

i'm so glad to hear that they are going to cover the E74 error. my 360 just suffered from this 2 weeks ago and i had to send it in. the good news is its already on its way back to me. now i get even more good news that i'm going to get a refund for it. this gives microsoft some more points in my book.

 whiteyford81 wrote:

 RK1SPOTTEDMOOSE wrote:

 Image Of Fear wrote:

GREAT, I just spent 100$ to have this fixed on March 16th, and I was only 20 days out of my 1 year on my Elite... so I paid 100$ and one month later it's FREE..

Thanks again Microsoft.

Microsoft will be reimbursing anyone that paid to get this error fixed.  It sucks you had to pay but at least you will be getting your money back.  Better late than never.  I have a box with the E74 error siiting in my closet that I will send in for repair.  I refused to pay for the fix so I bought another one.

the one i just pulled out of my closet has a 04-07-2006 mfr date. seems i just missed the damn deadline. or am i still covered?

I believe it goes by the date of purchase, not mfr. date.

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4/14/09- E74 Errors Now Under 3-Year Warranty

'bout time man! :p

I have had my xbox back from MS for 8 days after getting Red Ring and now this morning I recieve E74.

I am not happy  it never seemed right when i got it back from them and i could swear it was a different elite they sent me.  oh well another month and half with no xbox (this is my 6th xbox now in 24 months)

Great news, it is one less thing to worry about when i switch my console on.

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Neurosis is the inability to tolerate ambiguity.

i sent my xbox in and i didn't get my own xbox back it because its a different serial number and it arrives this weekend i mad because i want my own fix xbox back its still new i bet i'm getting a refurb thats all scratched up and all dirty . if it is the way i think it will be i'm saying goodbye to MS and Saying hi Sony

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This posting is provided as is; with no warranties, and confers no rights. Forzamotorsport.net Painter/Tuner/Seller.

 Dan Caba wrote:

 whiteyford81 wrote:

 RK1SPOTTEDMOOSE wrote:

 Image Of Fear wrote:

GREAT, I just spent 100$ to have this fixed on March 16th, and I was only 20 days out of my 1 year on my Elite... so I paid 100$ and one month later it's FREE..

Thanks again Microsoft.

Microsoft will be reimbursing anyone that paid to get this error fixed.  It sucks you had to pay but at least you will be getting your money back.  Better late than never.  I have a box with the E74 error siiting in my closet that I will send in for repair.  I refused to pay for the fix so I bought another one.

the one i just pulled out of my closet has a 04-07-2006 mfr date. seems i just missed the damn deadline. or am i still covered?

I believe it goes by the date of purchase, not mfr. date.

Thats correct.  Its from the date of purchase, and not the MFR date.  If you registered your box MS can tell when you bought it.  I'm not sure how they will deal with it if you didn't register it.

 InsaneRamboAz wrote:

i sent my xbox in and i didn't get my own xbox back it because its a different serial number and it arrives this weekend i mad because i want my own fix xbox back its still new i bet i'm getting a refurb thats all scratched up and all dirty . if it is the way i think it will be i'm saying goodbye to MS and Saying hi Sony

No that is crap. they should just replace the bad hardware with NEW

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Agree to Disagree

Don't agree with you on that one.  Yes they should replace the bad hardware with new but only after the initial 12 months warranty is up.  My xbox elite which i bought only 9 months ago has been in for repair 3 times and is now going in again because I just got E74, 8 days after just getting it back after it getting RRod.

Yes I am happy it is getting repaired for free but only rightly so because it is still under guarantee.  My point is if I bought a new tv and within 6 months the screen went, I could take it back to where I got it and because it is still under the initial 12 months warranty, I would be issued with a brand new one.

The point i feel that is being made above is spot on.  I bought mine brand new only 9 months ago and like i said it has been in for repair 3 times already.  I was told today by microsoft, that if it cant be repaired this time, I will be sent out a refurbished one.  I don't see this as fair as my brand new one is not even 12 months old and I am going to get a patched up one back from them.

I feel that the policy should be, if your console is less than 12 months old and you get major hardware failure (RRod, E74 etc.) then you should be sent a brand new console, but if your console is over its initial 12 months and a repair is being covered in the extended 3 year warranty for the above failures then they are entitled to give you a reurbished console in return.
Bottom line is I paid over £200 for my brand new elite only 9 months ago and I have been given a patched up refurbished console in return after sending mine off to be repaired through no fault of my own.
Don't seem fair to me.

I think your "very small percentage" comment is laughable. I may self have had that problem twice, in a little over a year. I'm in the process of sending you my xbox again. And if "very small percentage" is the hundreds of angry xbox owners I've found online alone, ( not on your website,of course) Well you and I dont see "very small percentage" in the same way. Mircosoft pushed their console to get a jump on the other game companys & now the customers are paying for it. I've been a Great customer since the first xbox(which I had no problems w/ it)And with 2 xbox360 in my house, I've had to send both back. With all the money I've put in & for my 360 ( Online, Games,Downloads,Rockband,& my own time dealing w/ this) I'd like to see some one stand up & face the music.It was a huge mistake to release a console w/ so many problems. and the fact your not making us happy shows how much we mean as customers.As long as everyone get payed who cares,right? I for one have had my fill of companies who promise the world and dont deliver. I understand products can have there share of problems but this has been a problem for too long. thanks but no thanks, enjoy being rich and feeding on the rest. Your "new " playstation owner