Customer service help is here!

OXM - The Magazine

Customer service help is here!

DanAmrich 07-02-2009, 4:27 PM
We have a new customer service page, and it's awesome.

OXM Customer Service [mod edit - fxed link]

Change your address, check when it expires, request a replacement issue/disc...all the stuff people have been asking about, now finally in one convenient place. w00t!
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Re: Customer service help is here!

WHITESPY 1963 07-19-2009, 12:56 PM
Can you Please make it clear on the plastic cover or visibly on the mag what demo's are on the disk, feel ripped off when the packaging leads you to believe that a particular game is on the disk then when you open up it isn't and you have a disk full of demo's that your are not interested in or have already viewed :o(

Re: Customer service help is here!

DoG Chimi 07-19-2009, 3:34 PM
 WHITESPY 1963 wrote:
Can you Please make it clear on the plastic cover or visibly on the mag what demo's are on the disk, feel ripped off when the packaging leads you to believe that a particular game is on the disk then when you open up it isn't and you have a disk full of demo's that your are not interested in or have already viewed :o(

If you open up the mag the contents of the disc are listed on the next page past the Table of Contents.
How can a plain white disc sleve be misleading on the contents ofthe disc?
[Airplanes are] near perfect, all they lack is the ability to forgive.

— Richard Collins

Re: Customer service help is here!

WHITESPY 1963 07-19-2009, 5:37 PM
I can't open the mag when its in a sealed plastic wrapper on a supermarket shelf ?
I think its mostly the printing on the plastic sleeves that is diseptive especially when you can't see anything on the mag or the disk.

It used to be obvious, you could see the disk with its listing and the listing was sometimes listed on the wrapper too, but something has changed.

I've stopped buying because of it, £5 to £6 is a lot to me as I'm sure it is for many others, I like the mag but when money is tight I would like to know what I'm buying. If there isn't really anything in that months mag that I really wan't to read about or try out I can save my money.

PS, I've never received a plain white disk sleeve with any of my OXM's ?????????

Re: Customer service help is here!

DoG Chimi 07-20-2009, 6:30 AM
Oh I see I thought you were a subscriber. I don't know how OXM UK does their stuff.

Sorry about the confusion.
[Airplanes are] near perfect, all they lack is the ability to forgive.

— Richard Collins

Re: Customer service help is here!

WHITESPY 1963 07-20-2009, 6:52 AM
Its OK, we all make em ;o)