When we issue a temporary suspension against your gamertag, we send an email to the Windows Live ID associated with that gamertag. Before posting here, you must check your Windows Live ID email. The email will be sent from the email address xlcm@microsoft.com. (FYI, this email address is not monitored.)

In our continuing quest to assist those of you that receive a suspension, we have rolled out a new and frequently-requested feature to our enforcement toolset: if you are suspended for content in your profile, we will include your profile content that caused us to issue a suspension. We rolled this feature out last night, so anyone suspended from today forward should receive this content in their suspension email. Please note that in some cases, we may not include this content, but the vast majority of profile suspensions will have this content included.

If you have entered in bogus data in your profile, such as an invalid email or user information, you need to correct that BEFORE we can help you.  If we investigate and a user has entered bogus information in their account details, we reserve the right to not respond unless/until valid data is entered. 

If you still have questions about your suspension after reviewing the email and the Code of Conduct, feel free to post here. Here are the details we need to properly answer your inquiry:

1. Whether or not you checked your Windows Live ID email
2. The gamertag that was suspended
3. The approximate date you were suspended
4. Any previous gamertags

Thanks for playing on Xbox LIVE.