Hello,


It's been a while since I have used the old 360, but pulled it out to give Forza 3 a crack... but I am having problems connecting to XBL.

I am running Bigpond Cable Extreme via standard modem via ethernet to an ASUS GXD1081 8-port switch, then that splits off to my PC and XB360/PS3/HDDVD/BDP/Laptop etc.

The PC & Laptop can access the internet no worries, but the 360 (and PS3) can't access at all.

I get the DNS unresolved error (after it successfully confirms a "Network" connection then fails at the "Internet" connection).

I have tried automatic DNS - no difference.
Manual DNS using the DNS servers listed by the ISP - no success
Manual DNS using the DNS servers from CMD>Ipconfig/all - no success
Resetting switch - no difference
Direct connection from modem to 360 (bypassing router) - no difference

I am kind of out of ideas.... really hoping that someone here has had a similar experience, or knows how to fix?

Thanks!

After 2 days of frustrated resetting ETC, I figured out that I needed to update the console's MAC address to match the MAC from my ipconfig settings...

Doh!


All good now :D

Arrrrgh... now this is even more frustrating... I can only connect to live when the Xbox feels like it...

Turn it on the other day, works fine... the next day, doesnt work at all..... couple of days later... connects fine... and then today, doesnt work at all again...

WTF!?

So angry right now at why this has to be so hard.

With a standard modem,  you can only have "one" thing attached to the Internet at a time.

you need to power everything off, including the modem.

Then power the modem on,  then power the Xbox on.  But leave all other devices powered off.  No PCs, no Laptops,  No other game machines.

You can only use one device at a time.

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Live long. Love life.

 de menace wrote:

With a standard modem,  you can only have "one" thing attached to the Internet at a time.

you need to power everything off, including the modem.

Then power the modem on,  then power the Xbox on.  But leave all other devices powered off.  No PCs, no Laptops,  No other game machines.

You can only use one device at a time.

The modem works fine with my Tivo, PC, laptop all accessing net at same time - the only device with issues is the Xbox...

After like an hour of posting this - I turned it on and it worked again... no changes to ANYTHING...
then later on yesterday, it wouldnt connect again... its really annoying... why cant the 360 just sort itself out like the PC does?

 EXALNT wrote:

 de menace wrote:

With a standard modem,  you can only have "one" thing attached to the Internet at a time.

you need to power everything off, including the modem.

Then power the modem on,  then power the Xbox on.  But leave all other devices powered off.  No PCs, no Laptops,  No other game machines.

You can only use one device at a time.

The modem works fine with my Tivo, PC, laptop all accessing net at same time - the only device with issues is the Xbox...

After like an hour of posting this - I turned it on and it worked again... no changes to ANYTHING...
then later on yesterday, it wouldnt connect again... its really annoying... why cant the 360 just sort itself out like the PC does?

Becuase the Xbox is more sophisticated in its needs than the PC.   Although it is a game machine, it requires a lot of network resources.   On a PC, just surfing the web does not take much in the way of resources on your network.   Timing is not much of an issue and two way communication is not much of an issue.  But with the Xbox, timing and communication are big requirements.   So the amount of traffic and the complexity of the traffic over your network and the Internet are a lot more demanding.

I really think that if you turn all your other machines off, before powering on your Xbox, you will get better results.

---

Live long. Love life.

Even when I plug the modem DIRECTLY into the 360, still the same issue - so that rules out any other devices interfering.

 EXALNT wrote:

Even when I plug the modem DIRECTLY into the 360, still the same issue - so that rules out any other devices interfering.

Exactly what happens when you plug the 360 directly into the modem?

If you run the "Xbox Live connection test"  while connected to the modem, where does it fail?

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Live long. Love life.

It connects to the network, then fails the internet test (have the stupid new dashboard - the network test in the old dashboard was much better... doesn't help when all the online help is based on the old dashboard... great idea microsoft!).

But the really weird thing is that is has worked previously then stopped working... then worked again, and now doesnt work - all with the same settings... odd odd odd.

There is a tag on the back or bottom of the modem that has a model number,  what is the model number on the modem?

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Live long. Love life.

Motorola SB5101, standard bigpond cable modem.

I can relate, although mine has yet to mysteriously start working again.  (for those keeping track of me - please forgive the double post...)
after using my netgear adsl2+ gateway for almost 6 months, yesterday it started saying that it could not connect to the net (then, could connect to the net, but not to xbl etc).  it keeps giving me different error msgs in the network setting test - mtu settings (fixed), dns server (checked with isp - all fine).  my settings are acquired automatically, and having spent the last couple of hours on the phone with various supports (isp and xbl) - i'm back to where i started - with no access to xbl.  and xbl support told me i didn't have a compatible gateway (however, it's worked for the last 6 months).  sorry for rambling.  just hoping someone has had this issue, and remembers how they fixed it.  thanks in advance. p.s.  connecting to the net via my laptop works with no trouble at all.  unbelievably frustrating, and not even sure where i go from here. 

 EXALNT wrote:

Motorola SB5101, standard bigpond cable modem.

That modem should be ok. 

Do you have any manual entries for DNS IP addresses in your Xbox network settings?

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Live long. Love life.

Do you know if your computer needs to be on while the other network devices work?

Typically with a modem setup, the modem will be controlled in its settings via a PC or via the router connecting to it.

A common issue is that a person runs their modem from software on their computer, which configures the modem in its settings, when the computer is turned off, the settings are lost.  This can lead to the intermittant connectivity.

One thing that im having trouble understanding is that you are just using a switch for all the communication on the network, this going to a modem.  Modems typically, (and from what i can see online about this model) have no ability to handle NAT connections, or DHCP.  typically you would be using a router behind the modem, rather than a switch.

Do you know which peice of hardware allocates IP addresses for your networked devices? or are they all manually assigned? 

Not sure how the routing from the internet to your devices would work anyway, as this is one-to-many NAT, which your modem isnt capable of (from what i can see)

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Chucky110: i never think of normal day to day stuff anyway, i just ignore it and do what i normally do which is whatever

The IP settings need to be inputted manually.
Whether the PC is on or off seems to have no bearing on whether the modem works or not.

Figuring that the switch does nothing for network settings other than spread the signals around, I have been trying both auto and manual and varying levels of such.

Auto for IP and DNS means that the xbox doesnt even find the network.

Manually assigning an IP, Gateway and Subnet (copied from the ipconfig in the PC but obviously with a different end number for the IP), but automatic DNS means that the PC will find the network, but will not connect to the internet and shows up one of 2 errors.
It will either say that it cannot connect to the iternet, restart the modem. Or it will say cannot resolve host name, try inputting DNS manually.

If I input manual DNS settings using either the servers from the ipconfig/all, or even the ones supplied by my ISP on their website, then it will still throw the same error about DNS (this time telling me to try automatic).

The weird bit is that had it never worked, I would just accept and move on, but as you can see from gamertag, I have been online several times in last couple of weeks, then all of a suddeen wont work again... doing my head in.

I think that my PS3 may also be having a similar problem, however all other devices on the network work with no issues at all.

For some reason consoles hate my internet.

Hey,

I was having the same problem, was trying this that and everything...

I had a manually configured IP for my xbox, one that I know wasn't being used, but when I changed it suddenly I was able to get on live, I also manually set a MAC address before that so the combination of the two may have been the thing which fixed it...

Dunno if that'll be any help for you mate but give it a go if you haven't already

OK, try this as an experiment.

Remove all equipment from contact with your Motorola modem.   Power the Motorola completely off.

On the Xbox,  run the "Restore to Factory defaults" function in the Network settings area (under Additional Settings).  Then power the Xbox off.

Connect the Xbox to the modem while both are powered off.  

Power on the modem and wait 2 minutes.   Then power on the Xbox.

See if it works.

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Live long. Love life.