Okay, so not only can I not connect to the Phantasy Star Universe server on xbox live, but I am unable to load help.sega.com. So how am I suppose to send in a service ticket if I can't access the site either? I called Sega of America but there automated system instructs me to go to help.sega.com. I called my ISP, no problems there, I am able to get on Xbox live and play other online games as well. Did everything I could think of. Stumped!

i had the same problem when i tried to contact sega, all of my other games work so i doubt MS is to blame, but,i dont think sega is at fault here either, because most people are still able to get online.

For the websites, try going into the command prompt (Start, All Programs, Accessories, Command Prompt) and use the following commands. Do one at a time.

ping sega.com
ping phantasystaruniverse.com

If those two didn't work, try the following.

ping 80.64.58.60
ping 198.176.10.50

This isn't a solution, but it'll let us know if you're able to reach them at all.

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My MAL