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Are you getting this error when playing an EA game? And are you under 13?
If so, This problem may occur because the Xbox LIVE account that you are trying to use to connect to the EA servers has an account age of younger than 13. To access the game, EA requires that an account holder who is 13 or older sign a "Terms of Use" agreement. Therefore, an account holder who is younger than 13 cannot connect. This behavior only occurs when you use games that are published by EA and you connect to the EA game servers by using Xbox LIVE.
Hope this helps!
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