Hello There Everyone,

First post on these forums. I'm completely stumped right now, so I was hoping somebody has the solution.

I am a Verizon DSL Customer, recently got a Westell 7500 Modem w/Integrated Router from them as a replacement for my old Westell 6100. My other, older router has broken down, so going back to it isn't an option (it's back from '99, had a long tour of duty as it is). But, no matter what I do, I cannot get Xbox Live to work. Everytime I test the connection, it's flipped back and forth between failing at the Network & Xbox Live stages. The errors it's given me are that it fails to get an IP address, or in the rare cases where it connects to the Network but fails at the Xbox Live Stage, it says my Router doesn't have the appropriate MTU Settings. Here's a rundown of what I've tried so far:

On the Xbox:
- Assigning Manual IP Address/DNS/PPoE settings for the Xbox

This just doesn't work, no matter what I fill in and in what combination.

Router Settings:
- Hooking up my old Modem (6100) and attempting to use the 7500 purely as a router. (Internet doesn't work, even though the Green Internet Light is flashing on the 6100).
- Assigning the Xbox 360 as a DMZ Host (can't connect to the Internet at all with this enabled).
- Assigning the Xbox to a Static NAT
- Enabling Public Lan/DHCP (Can't connect with Public LAN enabled).
- Enabling Port Forwarding for Xbox Live
- Turning off the Modem/Router Firewall

I have spent a couple of weeks bending over backwards trying to fix this problem. Searched the web, tried a number of solutions, nothing is working. A few people who had similar problems posted on the Verizon forum, those guys suggest taking it here. I have no idea whether it's the router, my Xbox, both? My computers are working perfectly, but my Xbox just won't connect. I see it in my Network on the Computers and on the Router Screen, it knows the Xbox is there. But somehow, I just can't get on Live. Can someone please point me in the right direction? Thanks so much for your time and consideration.

May be the Service Provider or the modem. Try your Xbox on a mate's modem and connection, if it works, then it's the SP and modem. Try setting it to Automatic Detection.

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"Have fun, play fair, send feedback or file a complaint" - Major Nelson

If you have a new router, start from scratch.

Go to Network settings > Configure Network > Addition settings > Restore to factory defaults
Then go to basic settings and enter your WPA/WEP key.
Test connection.
MTU failures can occur when there is a lot of trafic on the network, even if 1364 is set as the MTU on the router.

My Xbox 360 is wired to the LAN. About the first suggestion, I could give that a shot and let you guys know. If it works, I can at least know what the problem is.

I am not with verizon but you may need to call xbox support and get the mtu seeting ports and so forth for your box. Once you do that manually reset your new box and try putting in the port settings. I was having trouble with my box from my phone company and they wanted more money, i told them no go s***w urself and hung up i did it myself by carfully reading everything in my router page.

 RNCBassMasta40 wrote:

Hello There Everyone,

First post on these forums. I'm completely stumped right now, so I was hoping somebody has the solution.

I am a Verizon DSL Customer, recently got a Westell 7500 Modem w/Integrated Router from them as a replacement for my old Westell 6100. My other, older router has broken down, so going back to it isn't an option (it's back from '99, had a long tour of duty as it is). But, no matter what I do, I cannot get Xbox Live to work. Everytime I test the connection, it's flipped back and forth between failing at the Network & Xbox Live stages. The errors it's given me are that it fails to get an IP address, or in the rare cases where it connects to the Network but fails at the Xbox Live Stage, it says my Router doesn't have the appropriate MTU Settings. Here's a rundown of what I've tried so far:

On the Xbox:
- Assigning Manual IP Address/DNS/PPoE settings for the Xbox

This just doesn't work, no matter what I fill in and in what combination.

Router Settings:
- Hooking up my old Modem (6100) and attempting to use the 7500 purely as a router. (Internet doesn't work, even though the Green Internet Light is flashing on the 6100).
- Assigning the Xbox 360 as a DMZ Host (can't connect to the Internet at all with this enabled).
- Assigning the Xbox to a Static NAT
- Enabling Public Lan/DHCP (Can't connect with Public LAN enabled).
- Enabling Port Forwarding for Xbox Live
- Turning off the Modem/Router Firewall

I have spent a couple of weeks bending over backwards trying to fix this problem. Searched the web, tried a number of solutions, nothing is working. A few people who had similar problems posted on the Verizon forum, those guys suggest taking it here. I have no idea whether it's the router, my Xbox, both? My computers are working perfectly, but my Xbox just won't connect. I see it in my Network on the Computers and on the Router Screen, it knows the Xbox is there. But somehow, I just can't get on Live. Can someone please point me in the right direction? Thanks so much for your time and consideration.

I suggest you do a "Factory Reset" on the router.   Then just try enabling UPnP (Universal Plug and Play) on the router, nothing else.    Make sure your Xbox has no manual entries, just automatic.  See if that works.

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Live long. Love life.

Well first of all your westell 7500 is a combination of modem and router. You can either bridge your modem  for you to connect the westell 7500 or bridge your router for you to connect your modem. But i suggest to leave your modem and throw it away (just kidding). Well, the fact that westell 7500 is a gateway you can setup your internet without using your 6100 modem. Setup your gateway. If you are using PPPoE connection - setup your gateway by entering your username and password on your gateway configuration. If its DHCP you can just reset your router and your good to go. Then enable UPnP.

H i I noticed that you have dmz and dhcp set up. Make sure that you set your static ip outside of you dhcp range i.e. if it goes from 3-100 do yours 192.168.x.108 and set your dmz to match. this will also put you without NAT.  And disable PPoE settings on xbox. PPoE should be enabled on router not xbox as router dials xbox connects through router not ppoe .hope this helps.

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So your dad gets free stuff from working at UPS? Hmmm...sounds like someone is stealing on the job of delivering