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Started by Captainxmas at 11-07-2009 8:32 AM. Topic has 2 replies.
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   11-07-2009, 8:32 AM
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Warranty Issue - calling for Mods / Rockpen opinion
2 days from MW2 and I get an E74 error, bad, but not the end of the world. Then i go to register for repair and find out that my warranty expired 4/7/2008, but hang on - this was a brand new and virgin console when Microsoft sent it to me and that was at the start of 2008. History wise, my launch console died in 2007 and after a major mess up with the repair centre I was given a replacement down at MS Towers. That replacement lasted all of a year before it had to go to the repair centre, mainly due I believe to it being a pre-used demo model, fair enough. So in 2008 this second repair again got messed up and I ended up with an overdue and un-touched console coming back to me, eventually MS kindly replaced it with a brand new Forza2/Pinata model. I assumed that given the fact this new console has a new serial number and was as I mentioned 'brand new', surely the warranty still stands on this unit. I would be surprised if the warranty is down to a financial transaction back in 2006 and bears no relevance to the actual piece of hardware involved. As mentioned in the thread title, I am hoping for some clarity from Mods / Rockpen before I start discussing with teh lovely people at the call centre. ;) (Don't know what's going on with the formatting here)
visit www.koru-cottage.com to find out about my new book
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   11-07-2009, 9:09 PM
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Re: Warranty Issue - calling for Mods / Rockpen opinion
So call centre exchange went as expected. Denial of warranty for a console that was manufactured on 23/10/07. Might be spending some time on the phone come Monday morning.
visit www.koru-cottage.com to find out about my new book
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   11-08-2009, 1:56 AM
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Re: Warranty Issue - calling for Mods / Rockpen opinion
This is a question for Rockpen rather then a moderator.  You are unlikely to get an answer on the weekend though.


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