DJ Chemicals wrote:

So i have i Wireless Controller, which i had gotten about 1 1/2-2 weeks ago as a gift (meaning i do not have the receipt). Today when playing games, it randomly kept on dissconnecting itself from the Xbox and reconnecting again; I tried to re-sync and turn it off and on but it still seems to dissconnect. I called up Xbox and i told her my problem and now they want ME to pay for the shipping, so i can send it to them to "replace" it. I know it's not a new guideline they follow, but i don't think it's right AT ALL to have to throw out some extra cash for their defective product. Microsoft can be a joke at times, i tell ya ..

Another example of Microsoft's quality customer service.......hey I'm post 900.  Sad that we are still talking about repairs.

 Comoxbox wrote:

 DJ Chemicals wrote:

So i have i Wireless Controller, which i had gotten about 1 1/2-2 weeks ago as a gift (meaning i do not have the receipt). Today when playing games, it randomly kept on dissconnecting itself from the Xbox and reconnecting again; I tried to re-sync and turn it off and on but it still seems to dissconnect. I called up Xbox and i told her my problem and now they want ME to pay for the shipping, so i can send it to them to "replace" it. I know it's not a new guideline they follow, but i don't think it's right AT ALL to have to throw out some extra cash for their defective product. Microsoft can be a joke at times, i tell ya ..

Another example of Microsoft's quality customer service.......hey I'm post 900.  Sad that we are still talking about repairs.

Well whatever, if they are going to pull that sh*t with me. I've got ways to get brand new controllers

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"One World, One Music, One Tribe, One Dance."

I dont mind teh controllers if they break i can always crack em open and try to fix it, if it doesnt work then i just buy a wired one for 20 dollars

ur right it is a joke everything they sell u breaks in 3 weeks my mic keeps braking so whats the point in buying a mic this company just steals ur cash i find why dont they make things that work and there will be less complaining from others like realy u dont see ps3 with complaints maybe they do but not as much problems like xbox has xbox always brakes with the red rings controllers brake mics are worthless like fix ur stuff and stop riping people off.

Hi Juxtapose,
Thanks again for your reply,you wont belive what happened to me.Last Tuesday the 8th of Sep I shipped my xbox for repair.Went to UPS bought a box,bubble wrap,pop corn,just to make sure my console has a safe trip.I received an email saying they were shipping it back to me.Well ,I was very pleased with the service.My box arrived today,15 sep.I opened the box, to find a note saying,console returned NOT REPAIRED.I was ready to kill sombody.I called xbox.After about a hour on the phone,they told me my console was tampered with.I ask the guy on the phone if he was kidding.I couldn't believe it.I asked him, if I tampered with it ,would I send it to you for service.So he agreed with me.So long story short,they are going to open a case file or something.and some one is going to call me to explain why my xbox was not repaired.Im getting to old for this crap.If any tampering was done, is was by those pin heads at Microsoft,when the thing broke the first time.Ill let you know what happens.Take care.

 hellboy 1967 wrote:

Hi Juxtapose,
Thanks again for your reply,you wont belive what happened to me.Last Tuesday the 8th of Sep I shipped my xbox for repair.Went to UPS bought a box,bubble wrap,pop corn,just to make sure my console has a safe trip.I received an email saying they were shipping it back to me.Well ,I was very pleased with the service.My box arrived today,15 sep.I opened the box, to find a note saying,console returned NOT REPAIRED.I was ready to kill sombody.I called xbox.After about a hour on the phone,they told me my console was tampered with.I ask the guy on the phone if he was kidding.I couldn't believe it.I asked him, if I tampered with it ,would I send it to you for service.So he agreed with me.So long story short,they are going to open a case file or something.and some one is going to call me to explain why my xbox was not repaired.Im getting to old for this crap.If any tampering was done, is was by those pin heads at Microsoft,when the thing broke the first time.Ill let you know what happens.Take care.

I am so pissed off! I'm going to buy a flame thrower.Microsoft beware.

 hellboy 1967 wrote:

 hellboy 1967 wrote:

Hi Juxtapose,
Thanks again for your reply,you wont belive what happened to me.Last Tuesday the 8th of Sep I shipped my xbox for repair.Went to UPS bought a box,bubble wrap,pop corn,just to make sure my console has a safe trip.I received an email saying they were shipping it back to me.Well ,I was very pleased with the service.My box arrived today,15 sep.I opened the box, to find a note saying,console returned NOT REPAIRED.I was ready to kill sombody.I called xbox.After about a hour on the phone,they told me my console was tampered with.I ask the guy on the phone if he was kidding.I couldn't believe it.I asked him, if I tampered with it ,would I send it to you for service.So he agreed with me.So long story short,they are going to open a case file or something.and some one is going to call me to explain why my xbox was not repaired.Im getting to old for this crap.If any tampering was done, is was by those pin heads at Microsoft,when the thing broke the first time.Ill let you know what happens.Take care.

I am so pissed off! I'm going to buy a flame thrower.Microsoft beware.

Well, violent threats might not get you much but a law suit, but there are other courses of action.

Firstly, good on you for getting them to open a case file; that's a solid first step.  Did they tell you when to expect to hear from the rep?  If so, Xbox Support is notorious for _not_ calling people back, so be prepared to follow up.  Once you do, if things don't go in a positive light, I recommend _not_ getting angry at the rep on the other end.  Even though you will be ticked off, taking it out on him/her will accomplish nothing, and they certainly won't be inclined to help you.

Instead, take meticulous notes of _everything_.  Then, file a complaint with the Better Business Bureau.  File it against Microsoft Canada, Xbox division.  Only do so as a last resort, if talking with reps and managers is getting you no where.

Should you contact the Better Business Bureau, aside from providing them with your name, address, and phone number, make sure to provide them a detailed account from your notes, followed by a time line in bullet points, such as:

- Sept. 4th: Contacted Xbox Support to place Service Order
- Sept. 8th: Shipped Console out
- Sept. 15th: Received Console Back Unrepaired.  Contacted Xbox Support and Opened Case File

Keep going until you've listed everything.  Also make sure to list your service order number, console serial number, and the names of any reps you've spoken to if you've gotten that info.  Don't provide unless asked, but hopefully you still have your receipt showing the purchase of your new console, to verify the warranty date if needed.

Of course, I hope you don't have to go through any of that, but if you do, note the Better Business Bureau can take about 3 weeks to make something happen, but Microsoft does take their inquires seriously.

Best of luck, and let us know what happens!

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Arbiter's Judgement - Games, Movies, and Other Crap.

Hello again my friends,just want everyone to know,I was kidding about the flame thrower.I don't even know were to buy one.

Hi Juxtapose,
First of all I want to say I'm very grateful for your advise, and for taking the time to reply to me.I'm a little bit calmer today, thanks to you.I will take your advice,document everything,and hope I wouldn't have to contact the BBB.I have never considered modifying my xbox.I like it just the way it is.It just rubbed me the wrong way when they accused me of doing that.New games are not cheap,everyone knows that,but if you like a particular game,  I think you should support the people that makes it.Thanks again.Ill keep you posted.

HellBoy.

 hellboy 1967 wrote:

Hello again my friends,just want everyone to know,I was kidding about the flame thrower.I don't even know were to buy one.

Hi Juxtapose,
First of all I want to say I'm very grateful for your advise, and for taking the time to reply to me.I'm a little bit calmer today, thanks to you.I will take your advice,document everything,and hope I wouldn't have to contact the BBB.I have never considered modifying my xbox.I like it just the way it is.It just rubbed me the wrong way when they accused me of doing that.New games are not cheap,everyone knows that,but if you like a particular game,  I think you should support the people that makes it.Thanks again.Ill keep you posted.

HellBoy.

No worries dude, my pleasure!  Is your console brand new, or did you buy it used?

It's also a good thing to document anything when corresponding to _any_ Support company, not just Xbox.  It can come in handy.  And always, _always_ keep receipts as long as a product is under warranty.

Best of luck!

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Arbiter's Judgement - Games, Movies, and Other Crap.

Hey man,
I bought my console in Sep 2007, and it was new,from futureshop.I also bought the one year extended warranty.I never throw out receipts until maybe four to five years later. The first time RROD showed up, I took it back to future shop for repair,in about a week they had repaired it.Im thinking thats why they tough I tampered with it.They said someone will call in 3 to 5 days.Ill let you know what happens.Thanks again.

 hellboy 1967 wrote:

Hey man,
I bought my console in Sep 2007, and it was new,from futureshop.I also bought the one year extended warranty.I never throw out receipts until maybe four to five years later. The first time RROD showed up, I took it back to future shop for repair,in about a week they had repaired it.Im thinking thats why they tough I tampered with it.They said someone will call in 3 to 5 days.Ill let you know what happens.Thanks again.

Hmmm... that could actually be a problem.  If Future Shop did indeed open your console to repair it themselves early, that may have voided your warranty as I believe Xbox Support does not recognize extended warranties from stores.

Make it known to Xbox Support that you used Future Shop's extended warranty a while back, however Xbox Support might just refer you back to them, and you may have to go exclusively through Future Shop or be out of luck.

Always be careful with extended store warranties.  In many instances, they only exist to increase profit to that store.

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Arbiter's Judgement - Games, Movies, and Other Crap.

Well I did not know that.The only reason I purchased the extended warranty was A :I know of the track record of these machines and B :The sales guy pressuring me.The sales guy told me they don't repair the consoles themselves,the consoles are sent to Microsoft for repair. If they cant repair it,they will replace it with a new one.Anyway this is day three,if they don't call by Sunday I will call on Monday.Thanks


Hellboy.

 hellboy 1967 wrote:

Well I did not know that.The only reason I purchased the extended warranty was A :I know of the track record of these machines and B :The sales guy pressuring me.The sales guy told me they don't repair the consoles themselves,the consoles are sent to Microsoft for repair. If they cant repair it,they will replace it with a new one.Anyway this is day three,if they don't call by Sunday I will call on Monday.Thanks


Hellboy.

Don't expect a call over the weekend.  They likely work business days/hours.

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Arbiter's Judgement - Games, Movies, and Other Crap.

Any1 know that if running the 360 with the faceplate off increase air circulation?

 XDFuRy wrote:

Any1 know that if running the 360 with the faceplate off increase air circulation?

I don't believe so. There are no vents in the front.

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Arbiter's Judgement - Games, Movies, and Other Crap.

Nvm i just read that if you take it off more dust will go into your xbox, further increasing chance if RROD

PRAISE JEBUS. my xbox is finally getting fixed. They fixed there glitch or bug or whatever, and they just sent me the shipping infor through email. but i gotta wait till monday to send it out. UPS aint open on weekends. Hopefully but i doubt i will get it by tuesday, for ODST

Death of my xbox
date-august 8th 2009

Hi Juxtapose,
I wanted to let you know that , Microsoft called me today,they said my console was tampered with, and they cant help me.When I told them, that I had purchased an extended warranty from FUTURE SHOP,and that FUTURE SHOP did my first RROD repair.That was the end of my warranty with Microsoft,They voided my warranty.I thought FUTURE SHOP, sent my box to Microsoft, for repair,the guy at xbox said they never touched it.They have no record of my serial number. Now Im really happy.Im going to take your advice,play it cool.Take all my documents to FUTURE SHOP tomorrow and have a nice talk with the manager.Will keep you posted.

Hellboy.


P.S.  A WARNING TO EVERYONE, DO NOT BUY EXTENDED WARRANTIES FROM FUTURE SHOP
         FOR YOU XBOX.

 hellboy 1967 wrote:

Hi Juxtapose,
I wanted to let you know that , Microsoft called me today,they said my console was tampered with, and they cant help me.When I told them, that I had purchased an extended warranty from FUTURE SHOP,and that FUTURE SHOP did my first RROD repair.That was the end of my warranty with Microsoft,They voided my warranty.I thought FUTURE SHOP, sent my box to Microsoft, for repair,the guy at xbox said they never touched it.They have no record of my serial number. Now Im really happy.Im going to take your advice,play it cool.Take all my documents to FUTURE SHOP tomorrow and have a nice talk with the manager.Will keep you posted.

Hellboy.


P.S.  A WARNING TO EVERYONE, DO NOT BUY EXTENDED WARRANTIES FROM FUTURE SHOP
         FOR YOU XBOX.

Hi hellboy 1967,

Firstly, sorry to hear that I was right and that Future Shop voided your warranty with their "service."  Good luck tomorrow when you go speak to them, and if they're not cooperative or won't help you at all, I recommend filling a Better Business Bureau complaint against them for a) providing you with false information about a repair process and b) for voiding a manufacture warranty without notifying you or offering to make amends.

Remember to document everything after you visit Future Shop tomorrow, whether the news is good or bad.

Best of luck, and keep us in the loop!

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Arbiter's Judgement - Games, Movies, and Other Crap.

Hi Juxtapose,
Thank you.Will let you know what happens tomorrow.

Hellboy.

Hi J,
I went to future shop armed with all my receipts,documents and xbox console.The store rep was nice, and just as confused as I was. First of all, xbox said future shop' s repair center was not an approved repair center. The company's name is Nexicore.So they went back and forth.Talked to a few more people at xbox.At the end, and about an hour later, the rep made copies of all my docs ,to send to future shop's head office.He said it will take a couple of days and that he will get back to me.This is getting good my friend.

Hellboy.

a bit of a hassle, but worth it in the end.

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 Avatar o Apathy wrote:

Wow... What other secrets of life can we learn here?

 hellboy 1967 wrote:

Hi J,
I went to future shop armed with all my receipts,documents and xbox console.The store rep was nice, and just as confused as I was. First of all, xbox said future shop' s repair center was not an approved repair center. The company's name is Nexicore.So they went back and forth.Talked to a few more people at xbox.At the end, and about an hour later, the rep made copies of all my docs ,to send to future shop's head office.He said it will take a couple of days and that he will get back to me.This is getting good my friend.

Hellboy.

Great news hellboy, glad to see progress is being made!

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Arbiter's Judgement - Games, Movies, and Other Crap.

 Juxtapose13 wrote:

 hellboy 1967 wrote:

Hi Juxtapose,
I wanted to let you know that , Microsoft called me today,they said my console was tampered with, and they cant help me.When I told them, that I had purchased an extended warranty from FUTURE SHOP,and that FUTURE SHOP did my first RROD repair.That was the end of my warranty with Microsoft,They voided my warranty.I thought FUTURE SHOP, sent my box to Microsoft, for repair,the guy at xbox said they never touched it.They have no record of my serial number. Now Im really happy.Im going to take your advice,play it cool.Take all my documents to FUTURE SHOP tomorrow and have a nice talk with the manager.Will keep you posted.

Hellboy.


P.S.  A WARNING TO EVERYONE, DO NOT BUY EXTENDED WARRANTIES FROM FUTURE SHOP
         FOR YOU XBOX.

Hi hellboy 1967,

Firstly, sorry to hear that I was right and that Future Shop voided your warranty with their "service."  Good luck tomorrow when you go speak to them, and if they're not cooperative or won't help you at all, I recommend filling a Better Business Bureau complaint against them for a) providing you with false information about a repair process and b) for voiding a manufacture warranty without notifying you or offering to make amends.

Remember to document everything after you visit Future Shop tomorrow, whether the news is good or bad.

Best of luck, and keep us in the loop!

Hellboy if you get nowhere send me a PM and I'll send you some info.  I was successful with the BBB who not only will hear the case but in the end, if you are right, will give the company some concrete instructions to rectify the situation,a poor business rating and quite frankly well deserved crap for making you deal with the companies crap.  You must be persistant however.  My fight was with microsoft itself but the principles are the same.  It seems as though you should have a case for arbitration. 

Good luck.

Hi Guys,
I spoke, to the future shop employee today,he told me they (the store)almost have approval to extend my warranty to November this year 2009.I really don't get, big business.My warranty with Microsoft, should have been good ,till Sept 2010.They (future shop),voided my warranty,now they do not want to take responsibility for it.He said they will call me back.I hope someone at Microsoft is reading all this.And does something about it.We the consumers should not have to put up with this abuse, because without us, there would never be a future shop and Microsoft.All we ask is some respect and to be treated fairly.

Hellboy.  

 hellboy 1967 wrote:

Hi Guys,
I spoke, to the future shop employee today,he told me they (the store)almost have approval to extend my warranty to November this year 2009.I really don't get, big business.My warranty with Microsoft, should have been good ,till Sept 2010.They (future shop),voided my warranty,now they do not want to take responsibility for it.He said they will call me back.I hope someone at Microsoft is reading all this.And does something about it.We the consumers should not have to put up with this abuse, because without us, there would never be a future shop and Microsoft.All we ask is some respect and to be treated fairly.

Hellboy.  

Big business, little business, it's all about money, no matter what the company.

The fault here does lie with Future Shop, they voided your warranty, so they should cover it in full or compensate you in another way to your satisfaction.

You can still file a complaint with the Better Business Bureau if this is not handled properly.

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Arbiter's Judgement - Games, Movies, and Other Crap.

i have been waiting since july to get my shipping label just so i can send my xbox to them... it is now almost october

 ILLKILLU666 wrote:

i have been waiting since july to get my shipping label just so i can send my xbox to them... it is now almost october

Have you followed up?

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Arbiter's Judgement - Games, Movies, and Other Crap.

 Juxtapose13 wrote:

 hellboy 1967 wrote:

Hi Guys,
I spoke, to the future shop employee today,he told me they (the store)almost have approval to extend my warranty to November this year 2009.I really don't get, big business.My warranty with Microsoft, should have been good ,till Sept 2010.They (future shop),voided my warranty,now they do not want to take responsibility for it.He said they will call me back.I hope someone at Microsoft is reading all this.And does something about it.We the consumers should not have to put up with this abuse, because without us, there would never be a future shop and Microsoft.All we ask is some respect and to be treated fairly.

Hellboy.  

Big business, little business, it's all about money, no matter what the company.

The fault here does lie with Future Shop, they voided your warranty, so they should cover it in full or compensate you in another way to your satisfaction.

You can still file a complaint with the Better Business Bureau if this is not handled properly.

That is utter B_ll.  Talk about not taking responsibility. I'd start you BBB complaint now against furtureshop.  You can file it online.  Let the company know that you have filed it.  Also make sure that you get documentation of everything including full names of store staff and take pictures of your unit.  The BBB will try to work it out with the company, if they say that they can go as far as they can, ask for arbitration if futurehop is accedited.  Separately you can also talk to corporate office customer service as the locals sometimes do not have alot of authorty to do the right thing.