If you did not pay or get cleared from a rep. to get it fixed for free. They turned around and sent it right back. Keep in mind. 1 year covers every thing. The next 2 only cover E74 and RROD. MS is extremely strict with the warranty and will not fix it for free even if it barely passed 1 day out of warranty.

 maxsplat wrote:

They got mine yesterday, it went into repairing console status and then today it's finished and I've already got the tracking number for it to come back to me. Which makes me a little wary. The manufacture date on my box was 08-2006. 2 Months over the 3 year RRoD warranty. Hope they aren't sending it back saying that the system is out of warranty. That would really suck for me. It's nice to see how inconsistent this whole this is. They had mine for 24 hours in repair status while some others it's been 3 days. Good luck guys. Hope the process speeds up for you.

Bought new
Falcon
E74
Purchased on: 4-7-08
Died: 10-15-09
Manufacture Date: 1-31-08

MS has sent me back a refurb. I did not realize it until logging in and checking my registered console. The serial number has changed. Will not be here until Tuesday. Not happy at all about it. I also noticed they gave me a 90 day warranty that covers every thing on the refurb. MS is taking the good parts out of consoles and sending us junk back. Just for it can fail again and it wont be covered under warranty. More likely it will be a different error or the drive will go out. I wanted my console back. We know how E74 should be fixed and the cause. It does not require a whole different refurb. unit to be sent. 

 FattysGoneWild wrote:

Bought new
Falcon
E74
Purchased on: 4-7-08
Died: 10-15-09
Manufacture Date: 1-31-08

MS has sent me back a refurb. I did not realize it until logging in and checking my registered console. The serial number has changed. Will not be here until Tuesday. Not happy at all about it. I also noticed they gave me a 90 day warranty that covers every thing on the refurb. MS is taking the good parts out of consoles and sending us junk back. Just for it can fail again and it wont be covered under warranty. More likely it will be a different error or the drive will go out. I wanted my console back. We know how E74 should be fixed and the cause. It does not require a whole different refurb. unit to be sent. 

If you got a 90 day warranty, that means you had less than 90 days left on your warranty to begin with.  You received an extended warranty to one degree or another.

How are they "taking the good parts out of consoles and sending junk back"?  That doesn't make sense.   If you received yours back, it would be a refurbished console that you have already owned.   The reason they send you a different one they've already "repaired" (ha sure thing, repairing would mean sending one that isn't destined to fail again very soon) is so that you don't have to wait the extra time for them to get to your specific console to repair.

Not sure why people are so intent on hoping they get their same console that failed them before in return.   But they don't take the good stuff out (that doesn't even make the slightest bit of sense).   They most likely put yours in line to be repaired and send you the next one available in the front of the line that they have repaired, otherwise you'd probably be waiting an extra week or two to get your own refurbished unit in return.

I'm the last person to defend MS but try and understand what's really going on here.   They're not *** people over by sending a different refurbished unit back, they're *** people over by not fixing the actual problem and returning a different refurbished unit sure to fail because they don't actually solve the problem, they just replace the mobo with another  mobo that has the same issues so is guaranteed to fail yet again....and you'll be out of warranty when it fails again. Surprised there hasn't been a class action lawsuit certified by the courts by this point over this issue.

My warranty does not expire until 4-7-11 They gave me a 90 day warranty on the refurb. that covers every thing. If the disk drive or some thing else goes out past the 90 days. How is that fair to me? I would have to pay because the remaining part of my warranty only covers E74 and RROD. Who is to say if they actually would have fixed the real issue with the scaler chip. My "previous" parts would still be working. Plus my console was brand new when I bought it. I don't want some one else's problem. If it would take longer to repair. Oh well. I want my purchased console back I bought brand new. I just read on another forum a guy recently got his back. They sent him back a 203w system. He sent in a 175w unit.

How fair is that? He could not even use it because the plug in is different and obviously needed the beefier psu. They told him he would have to send it back in and pay the shipping. What kinda crap is that? He settled with them sending a new 203w psu. I sure as hell would not have. Those are even more prone to fail. Most customers do not know the difference between the hardware revisions. MS is pulling wool over the eyes of the customers and they do not even realize it.

 The N Dogg wrote:

 FattysGoneWild wrote:

Bought new
Falcon
E74
Purchased on: 4-7-08
Died: 10-15-09
Manufacture Date: 1-31-08

MS has sent me back a refurb. I did not realize it until logging in and checking my registered console. The serial number has changed. Will not be here until Tuesday. Not happy at all about it. I also noticed they gave me a 90 day warranty that covers every thing on the refurb. MS is taking the good parts out of consoles and sending us junk back. Just for it can fail again and it wont be covered under warranty. More likely it will be a different error or the drive will go out. I wanted my console back. We know how E74 should be fixed and the cause. It does not require a whole different refurb. unit to be sent. 

If you got a 90 day warranty, that means you had less than 90 days left on your warranty to begin with.  You received an extended warranty to one degree or another.

How are they "taking the good parts out of consoles and sending junk back"?  That doesn't make sense.   If you received yours back, it would be a refurbished console that you have already owned.   The reason they send you a different one they've already "repaired" (ha sure thing, repairing would mean sending one that isn't destined to fail again very soon) is so that you don't have to wait the extra time for them to get to your specific console to repair.

Not sure why people are so intent on hoping they get their same console that failed them before in return.   But they don't take the good stuff out (that doesn't even make the slightest bit of sense).   They most likely put yours in line to be repaired and send you the next one available in the front of the line that they have repaired, otherwise you'd probably be waiting an extra week or two to get your own refurbished unit in return.

I'm the last person to defend MS but try and understand what's really going on here.   They're not *** people over by sending a different refurbished unit back, they're *** people over by not fixing the actual problem and returning a different refurbished unit sure to fail because they don't actually solve the problem, they just replace the mobo with another  mobo that has the same issues so is guaranteed to fail yet again....and you'll be out of warranty when it fails again. Surprised there hasn't been a class action lawsuit certified by the courts by this point over this issue.

ok, my xbox was repaired today, got the email.... only thing, it was a RROD, but my serial is the same... the warranty status is green tho, not red.... i heard they can transfer the serial to a new xbox, is that true? cause i thoug for RROD they usually would switch conolses

I have just recently realised that Microsoft made me pay the £90 or so, for nothing about 8months ago. I wasn't out of warranty and I had the RROD. Man, I was dumb.

---

RROD magnet. Loving it.

I ride Farnborough. :)

 booya biatch22 wrote:

ok, my xbox was repaired today, got the email.... only thing, it was a RROD, but my serial is the same... the warranty status is green tho, not red.... i heard they can transfer the serial to a new xbox, is that true? cause i thoug for RROD they usually would switch conolses

I don't think they transfer a serial number to a new box, but that is a guess. If they did this, they would probably do it every time. And since we know they sometimes don't transfer a serial number, I'd guess that they never transfer a serial number.

 FattysGoneWild wrote:

My warranty does not expire until 4-7-11 They gave me a 90 day warranty on the refurb. that covers every thing. If the disk drive or some thing else goes out past the 90 days. How is that fair to me? I would have to pay because the remaining part of my warranty only covers E74 and RROD.

Well that just doesn't make any sense and goes against their own post-service warranty agreement.

New Post-Service Warranty

If we repair your Xbox 360 within the original warranty period, you will receive either the balance of your original warranty, or 90 days, whichever is longer. In addition, we will pay for the shipping both ways.

This is my story so far. 

Twenty-six days ago, I went to the support.xbox.com to request a repair for my recently dead 360 (RROD).  At that time, I did not have a working printer that I could use and there was no option on the site to have them send me a box with a label.  The only remaining option was to have a shipping label sent and to pack up my own box.  This option says to expect four business days for the label to arrive.  Eight days later, I had not recieved a label, so I called 1-800-4MY-XBOX.  It took almost fifteen minutes to get rid of the robot and get a real person.  I was told that the label had certainly been sent and should be here any day.  Three days later, I got my printer back to working condition and contacted Microsoft again to see if I could just print a label instead of waiting.  This time, I was told that I would have to start a new repair request in order to print a label, so that's what I did.  Having my newly printed label, I stuck it on my box and walked over to the UPS store to drop it off. 

Since then, I have been monitoring the shipping and repair status.  It took eight days to get from here (Bay Area, California) to Mesquite, Texas.  It took two and a half days after reaching Mesquite for xbox.com to show it as recieved.  One more day before showing the repair in progress.  Four days of that, then a day of repair completed before finally saying my xbox was on its way back. 

I payed close attention to the serial number throughout the process to see if/when it changed.  The entire time, it was the same number.  Until two days after it was marked as being shipped back.  Now the repair request is gone, but there is a 360 with a different serial number registered on my account.  If I hadn't copied down the tracking number as soon as it was sent back, I would now not be able to watch the progress since the repair request is just gone. 

Other notes I will leave you with:
This was my first 360 and it was lightly used for eight months prior to the three red lights.
The xbox was being used when it froze, then had three blinking lights when it was turned back on.
The machine I sent in was a falcon. 
According to the serial that's on the site now, I should be getting an older falcon back. 
I have still never seen the label they were supposed to send me twenty-six days ago.
I expect to have a shiny new (two-year-old refurbished) xbox arrive sometime in the upcoming week.

How can you tell by the new serial number they are sending you back a Falcon unit?

 bubbageee wrote:

This is my story so far. 

Twenty-six days ago, I went to the support.xbox.com to request a repair for my recently dead 360 (RROD).  At that time, I did not have a working printer that I could use and there was no option on the site to have them send me a box with a label.  The only remaining option was to have a shipping label sent and to pack up my own box.  This option says to expect four business days for the label to arrive.  Eight days later, I had not recieved a label, so I called 1-800-4MY-XBOX.  It took almost fifteen minutes to get rid of the robot and get a real person.  I was told that the label had certainly been sent and should be here any day.  Three days later, I got my printer back to working condition and contacted Microsoft again to see if I could just print a label instead of waiting.  This time, I was told that I would have to start a new repair request in order to print a label, so that's what I did.  Having my newly printed label, I stuck it on my box and walked over to the UPS store to drop it off. 

Since then, I have been monitoring the shipping and repair status.  It took eight days to get from here (Bay Area, California) to Mesquite, Texas.  It took two and a half days after reaching Mesquite for xbox.com to show it as recieved.  One more day before showing the repair in progress.  Four days of that, then a day of repair completed before finally saying my xbox was on its way back. 

I payed close attention to the serial number throughout the process to see if/when it changed.  The entire time, it was the same number.  Until two days after it was marked as being shipped back.  Now the repair request is gone, but there is a 360 with a different serial number registered on my account.  If I hadn't copied down the tracking number as soon as it was sent back, I would now not be able to watch the progress since the repair request is just gone. 

Other notes I will leave you with:
This was my first 360 and it was lightly used for eight months prior to the three red lights.
The xbox was being used when it froze, then had three blinking lights when it was turned back on.
The machine I sent in was a falcon. 
According to the serial that's on the site now, I should be getting an older falcon back. 
I have still never seen the label they were supposed to send me twenty-six days ago.
I expect to have a shiny new (two-year-old refurbished) xbox arrive sometime in the upcoming week.

A few sites I found with a quick search show what the serial number means.  It tells you when and where the 360 was made.  With the manufacture date and www.360drives.com, I'm sure the box they're sending me was originally a falcon.  I supposed they could have replaced the innards and reused an old serial number, but that seems like it would get confusing on their end.

 FattysGoneWild wrote:

How can you tell by the new serial number they are sending you back a Falcon unit?

hi i was wondering if i could get help, i have the three red rings and i am looking to get it repaired but online its not giving me and option for the uk. could any1 help thanks.

I just had my 4th Xbox 360 break. This is my 3rd Xbox 360 to suffer from the RROD; pretty ridiculous to say the least. i am really glad i also own a PS3. Thankfully it looks as though my 360 is still covered under the 3-year warranty. I sure wish Microsoft would put out some hardware that does not break. Having had 4 360's break in about 3 years is just plain ridiculous. You have to love crappy soldering, which causes the RROD. The only reason i really would like to keep playing my Xbox 360 is for Perfect Dark XBLA. Other than that game i think i would switch over completely to Sony and the PS3.

---

"I love you now jump off a bridge"

so do refurbs from MS repair cowm with teh 3 year rrod/e74

so do refurbs from MS repair cowm with teh 3 year rrod/e74

Problem fixed, ignore this post... :)

I have a Halo 3 Xbox. Do i need to send the faceplate with it? And im pretty sure this is the last time ill see my baby poo colored friend?

---

w00t

 T0ucanDan wrote:

I have a Halo 3 Xbox. Do i need to send the faceplate with it? And im pretty sure this is the last time ill see my baby poo colored friend?

keep your faceplate. only send the naked console in.

Have any of you had the problem where microsoft give you the shipping number when sending you your repared Xbox but UPS doesn't have that shipping number on their website. I mean, if this has happened to you, did you still get your Xbox back as normal?

 Smigs LFC wrote:

Have any of you had the problem where microsoft give you the shipping number when sending you your repared Xbox but UPS doesn't have that shipping number on their website. I mean, if this has happened to you, did you still get your Xbox back as normal?

Yup, sometimes takes a while for it to become active!

 peter771 wrote:

 Smigs LFC wrote:

Have any of you had the problem where microsoft give you the shipping number when sending you your repared Xbox but UPS doesn't have that shipping number on their website. I mean, if this has happened to you, did you still get your Xbox back as normal?

Yup, sometimes takes a while for it to become active!

Actually that's not a normal thing at all.

UPS scans the package on pick up with their hand scanner and it sends the info to their database right then.  It's quite rare that their site isn't up to the hour at the least.

Smigs LFC, have you been able to track it now at ups.com?

That has happened to me using their service a few times.  If it isn't active within a day or so, then there might be a problem.

---

360 #4- Jasper Elite RE5
-My setup

I think I might be able to relax now. It says on the UPS website that they have recieved my billing information.

I'm kinda new to this, so I'm wondering if any of you can tell me how I can find out what version of xbox I have (well, had, before I sent it in)

I have the box and serial number. That's it. Physical 360 is on the way to them now. I do recall it being manufactured in 07/2006ish I believe.

Thanks.

 Ali Vegas wrote:

I'm kinda new to this, so I'm wondering if any of you can tell me how I can find out what version of xbox I have (well, had, before I sent it in)

I have the box and serial number. That's it. Physical 360 is on the way to them now. I do recall it being manufactured in 07/2006ish I believe.

Thanks.

All of the '06 boxs are Xenon if I remember correctly. 

---

42.7 percent of all statistics are made up on the spot

 maxsplat wrote:

 Ali Vegas wrote:

I'm kinda new to this, so I'm wondering if any of you can tell me how I can find out what version of xbox I have (well, had, before I sent it in)

I have the box and serial number. That's it. Physical 360 is on the way to them now. I do recall it being manufactured in 07/2006ish I believe.

Thanks.

All of the '06 boxs are Xenon if I remember correctly. 

I have another question. So I got my Elite from Best Buy. The box had two stickers on it. I just used a blowdryer to loosen up the glue to peel the top sticker off to reveal the bottom first applied sticker and found some weird stuff


The sticker on the bottom looks like it's more informative. Says:

Barcode on top left: Alphanumeric
TEAM: FDOU
LOT NO: 0729
and below that, it gives me a 10 digit "WO" barcode number


The sticker above this:

Barcode on top left: Different Alphanumeric string

TEAM: TMEM
Different 10digit "WO" Barcode Number on the right



Any Ideas what this is all about?

Ali I have no clue.  I didn't go that far with mine.  I pretty much just shipped it back.

---

42.7 percent of all statistics are made up on the spot

Got the 360 back from repair. They sent me back a different console and it is another Falcon unit. The unit looks and smells brand new. Very surprised. Even though I know it is just a refurb. and not new. It is even more quiet then my previous Falcon I sent in for repair. What is MS doing to fix the E74 problem? That was what was wrong with my previous console I sent in. I bought it brand new at the time. The console MS sent back to me has a manufacture date of 9-23-2009. 

 FattysGoneWild wrote:

Got the 360 back from repair. They sent me back a different console and it is another Falcon unit. The unit looks and smells brand new. Very surprised. Even though I know it is just a refurb. and not new. It is even more quiet then my previous Falcon I sent in for repair. What is MS doing to fix the E74 problem? That was what was wrong with my previous console I sent in. I bought it brand new at the time. The console MS sent back to me has a manufacture date of 9-23-2009. 

Are you sure it's not a Jasper? because anything made after August 2008 is a jasper console.