My (2nd) Repair Experience - by Jon Jasper

The Refurb I got back after my 1st repair got the E-74 Error. Not wanting to wait weeks to get it fixed again I went out and bought another 360. Recently the disc drive on my newer working 360 has been making some funny noises. With MW2 & L4D2 coming out this month I really didn't want to be without a working 360 so I sent it in.

I callled the 4MY XBOX # went through the whole process and as it turns out I have to pay this time to have the Xbox they sent me fixed. Apparently they still go by the original date of purchase and not the date of receiving a refurbed console. I thought that was pretty bunk but whatever!

So lovely Tina (laughs to himself) said she will send me out a shipping label. I will have to provide my own packaging. I wait 5 days and nothing shows up. I call back and get in touch with a resolution specialist. He apologizes and decided to send me out a pre-paid box. Box arrives on Oct 21st.

Time Line -
Thursday Oct. 22nd - 1500hrs - E-74 XBox is placed on UPS truck.
Monday Oct 26th - 0900hrs - E-74 Xbox Arrives in TX Repair Center
Tuesday Oct 27th  - 0800hrs - Log on to XBOX support page and find no registered consoles in for repair...WTF. Call 4My XBOX and the automated female tells me its being shipped to destination. (It's already at the destination) I figure they are probably a little behind on updating there stuff so I give them a few days. 
Thursday Oct. 29th 0800hrs - Call 4MY XBOX - Automated voice tells me it's in for repair. Please allow 5-10 business days for repairs to be completed. (Good...at least they are fixing it.) 
Monday Nov. 2nd - 0800hrs - Call 4MY XBOX - same as the last call. (in for repairs)
Tuesday Nov. 3rd - 0800hrs - Call 4MY XBOX - Same (in for repairs)
Tuesday Nov. 3rd - 1300hrs - receive text from my girlfriend - "YOUR XBOX WAS JUST DELIVERED"
I get home unpackage it, it's a refurb with a Manufactures Date of 05/09. Hook it up. It Works. 
Wednesday Nov. 4th - 0800hrs - Call 4MY XBOX - Same message - your xbox is in for repair...."no it isn't! It's hooked up to my TV in the 2nd bedroom!

 

Good News:  It took 8 business days (12 days total) to get my xbox back. That's pretty good if you ask me.
Bad News: There support updates are terrible. I was suppose to receive an email with the tracking # when they shipped it. Still haven't received it. There website has never worked for me and their automated updates are about 5 days behind.
 
Hopefully I received a Jasper Model. After all that is my last name.  
 

Mine was sent out the 30th of October, was delivered yesterday at the repair center, checked in this morning, and in for repairs as we speak. I'm sure this would have been done a lot sooner had it not been shipped over the weekend.

 maxsplat wrote:

 Ali Vegas wrote:

I'm kinda new to this, so I'm wondering if any of you can tell me how I can find out what version of xbox I have (well, had, before I sent it in)

I have the box and serial number. That's it. Physical 360 is on the way to them now. I do recall it being manufactured in 07/2006ish I believe.

Thanks.

All of the '06 boxs are Xenon if I remember correctly. 

Well, I think I may have been mistaken with my dates from what I remember.

Judging from this site, Mine would be a Zephyr. It's an Elite with 120gig HD

http://my-xbox360.blogspot.com/2008/05/xbox-360-type-xenon-zephyr-and-falcon.html

Positive it is a Falcon. Verified by the heatsinks inside, and power rating 14.1A

 Phila23 wrote:

 FattysGoneWild wrote:

Got the 360 back from repair. They sent me back a different console and it is another Falcon unit. The unit looks and smells brand new. Very surprised. Even though I know it is just a refurb. and not new. It is even more quiet then my previous Falcon I sent in for repair. What is MS doing to fix the E74 problem? That was what was wrong with my previous console I sent in. I bought it brand new at the time. The console MS sent back to me has a manufacture date of 9-23-2009. 

Are you sure it's not a Jasper? because anything made after August 2008 is a jasper console.

 Ali Vegas wrote:

 maxsplat wrote:

 Ali Vegas wrote:

I'm kinda new to this, so I'm wondering if any of you can tell me how I can find out what version of xbox I have (well, had, before I sent it in)

I have the box and serial number. That's it. Physical 360 is on the way to them now. I do recall it being manufactured in 07/2006ish I believe.

Thanks.

All of the '06 boxs are Xenon if I remember correctly. 

Well, I think I may have been mistaken with my dates from what I remember.

Judging from this site, Mine would be a Zephyr. It's an Elite with 120gig HD

http://my-xbox360.blogspot.com/2008/05/xbox-360-type-xenon-zephyr-and-falcon.html

I was working by the date of manufacture you gave.  Didn't know it was an elite since it wasn't stated earlier.  But still the website states "Zephyr was the first revision with HDMI connector and fixed the RRoD problem cause by the inadequate GPU cooler. It was introduced with the Xbox 360 Elite in May 2007."  So that would mean that the Zephyr board first appeared in the Elite in '07.  I'm not an expert so I don't know if the Elite was available before '07 or not.  I honestly can't remember if it was an option when I got my first 360. 

Here's another links that MIGHT help.  No promises though. 
http://www.examiner.com/x-1280-Seattle-Xbox-360-Examiner~y2008m12d15-Easy-guide-to-find-out-your-360-chip-set

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42.7 percent of all statistics are made up on the spot

 JONNY Fail Safe wrote:

I callled the 4MY XBOX # went through the whole process and as it turns out I have to pay this time to have the Xbox they sent me fixed. Apparently they still go by the original date of purchase and not the date of receiving a refurbed console. I thought that was pretty bunk but whatever!

I was reading on the website that Microsoft, upon sending you a free-of-charge replacement Xbox 360, will either give you a 90-day warranty, or else you'll have the remainder of the warranty from your first 360, whichever is longer. I just thought I'd add that. One of my friends recently had the RRoD, and he thought his 360 was out of warranty, so I did a bit of research and also found out that the extended three-year warranty is actually stemming from your date of purchase, rather than your manufacturer date.

Taken from here

 Microsoft wrote:

Q: My console shows three flashing red lights on the Ring of Light, or an E74 error message is displayed on the screen. Am I covered for warranty service?

A: Microsoft covers repairs for the three lights flashing red on the Ring of Light or the E74 error condition for a period of three (3) years from the original purchase date of the console. If you are out of the initial three year warranty period, you can still receive console repair service from Microsoft for three flashing red lights or E74 for a fee.

Here's the bit about Post-Service Warranty:

 Microsoft wrote:

If we repair your Xbox 360 within the original warranty period, you will receive either the balance of your original warranty, or 90 days, whichever is longer. In addition, we will pay for the shipping both ways.

If we repair your Xbox 360 after the warranty period has expired, while you will be responsible for the repair costs, you will receive either the balance of your original warranty (if it has not yet expired for all conditions), or one year, whichever is longer.

Just thought I'd offer some clarification. Yeah, the UPS Tracking Number is usually more accurate than the Xbox Shipping/Tracking Service.

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Halo: Reach---2010 RPG of the Year... I can only hope...
Beware: M$ may spend more $$$ on lawyers than on their products.

 FattysGoneWild wrote:

Got the 360 back from repair. They sent me back a different console and it is another Falcon unit. The unit looks and smells brand new. Very surprised. Even though I know it is just a refurb. and not new. It is even more quiet then my previous Falcon I sent in for repair. What is MS doing to fix the E74 problem? That was what was wrong with my previous console I sent in. I bought it brand new at the time. The console MS sent back to me has a manufacture date of 9-23-2009. 

Is the serial number the same as the one you sent in?

My xbox is on it's way back to me.  The serial number is the same.  Does that mean I get my crappy zephyr back?  Or is there a chance I'm getting a newer falcon or jasper and they transferred the serial number?

Nope. Completely different console and different serial number. Still a Falcon though. If the serial number stayed the same for you. They repaired it instead of giving you a replacement serviced unit. No way will you get back a Falcon or Jasper unless that is what you sent in. I have heard though MS sending back Zephyr units to people that sent in a Falcon or Jasper. Pretty messed up imo.

 FineFoot wrote:

 FattysGoneWild wrote:

Got the 360 back from repair. They sent me back a different console and it is another Falcon unit. The unit looks and smells brand new. Very surprised. Even though I know it is just a refurb. and not new. It is even more quiet then my previous Falcon I sent in for repair. What is MS doing to fix the E74 problem? That was what was wrong with my previous console I sent in. I bought it brand new at the time. The console MS sent back to me has a manufacture date of 9-23-2009. 

Is the serial number the same as the one you sent in?

My xbox is on it's way back to me.  The serial number is the same.  Does that mean I get my crappy zephyr back?  Or is there a chance I'm getting a newer falcon or jasper and they transferred the serial number?

I sent my elite in with av cables and a power brick, they told me to send them in, but I got an elite back but with no cables thanks for the paperweight Microsoft. I called Microsoft the person told me they are getting sent out in 1-5 days its been 5 and no cables. This is the first problem ever with xbox been with them for awhile got the 360 the day it came out then upgraded to the elite is this how you treat all your repeat customers.

 Teamlosi20056 wrote:

I sent my elite in with av cables and a power brick, they told me to send them in, but I got an elite back but with no cables thanks for the paperweight Microsoft. I called Microsoft the person told me they are getting sent out in 1-5 days its been 5 and no cables. This is the first problem ever with xbox been with them for awhile got the 360 the day it came out then upgraded to the elite is this how you treat all your repeat customers.

Probably referring to the cables will be shipped from Microsoft in 1-5 days. Not you'll receive them in 1-5 days.

I have a question. What number do i call to buy a transfer kit?

 CWShaul wrote:

I have a question. What number do i call to buy a transfer kit?

The dreaded 1-800-4-MY-XBOX

My xbox is currently being repaired/replaced. If they send a new one will i have to register my content/HDD with the new console? and will this cause any problems if upgrade my HDD as its my understanding you can only do this once every 12 months?

I got my box back yesterday. UPS left it on the door step even though signature was required. All in all my experience was very good. No major *** ups. I did have to reconfigure the system though. I thought all the setting were stored on the HD but I guess not. Looking forward to getting my new Jasper on tuesday. Then I'll sell the refurb and not be worried about further issues with the system.

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42.7 percent of all statistics are made up on the spot

In Repair Process for 2 days maybe more.. I hope I get a new one made in 09..

They just got mine and says repair in progress, hopefully I get back soon. I really want to play Dragon Age;-;/

 Ali Vegas wrote:

 Teamlosi20056 wrote:

I sent my elite in with av cables and a power brick, they told me to send them in, but I got an elite back but with no cables thanks for the paperweight Microsoft. I called Microsoft the person told me they are getting sent out in 1-5 days its been 5 and no cables. This is the first problem ever with xbox been with them for awhile got the 360 the day it came out then upgraded to the elite is this how you treat all your repeat customers.

Probably referring to the cables will be shipped from Microsoft in 1-5 days. Not you'll receive them in 1-5 days.

Your will not receive them within 1-5 days, but 1 to 15 days. the hell with them

 x Obstruction x wrote:

Long Post, but here
Ok so, about 1 hour ago I called Microsoft and I couldn't understand the guy very well and he could not understand me.. so I give him my xbox serial number and he told me it was out of warranty and to do it online for a cheaper price. so I went to go register my console online to get a repair done, this would be my 3rd repair about exactly a year since the last repair, so once I registered my console it said it was not under warranty so I clicked request repair, and now on the request repair page, its saying it is under warranty.., and this is pretty much what is says

Warranty Status- Still Good
Warranty Type- Standard
Warranty Expire - 1-20-2010

And finally the price of repair $0.00

So was the guy misinformed? am I still covered?



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Ill make this clear

1st repair RROD
2nd RROD/E74
3rd Disk Drive Failure

I checked the price thingy on all of them they all turned out to be $0 but, I need a conformation on this

since this is your 3rd/4th repair, everything wil be for free.MS will be sending you a box and a shipping label. :)) 

Website said it just got my system in yesterday, and is in for repairs now was we speak. Hoping to god i get it back ASAP i cant believe im gonna miss Call of Duty MW:2  and hopefully not Assassin's Creed2. Praying everything goes smooth upon return of my console!!!

If I posted in the wrong thread, then I'm sorry, but I'm in a predicament.

I called the Xbox Customer support line since my Xbox 360 got the RROD. As I called, they told me I could set up my repair online, so that's what i did. I put down all the right information, but then, a problem occured. I got a message saying: "This serial number is already registered!" I was confused by this, since I don't recall ever registering my console. SO, my question to all of you is, What should I do? Buy a new 360, or something else?

Any help is greatly appreciated.

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Don't Click this Link...

The update from late October broke my xbox 360. It froze up in the middle of updating and when I restarted it the dreaded three rings of death.

I originally bought a 360 at launch. It broke in 2007 and they replaced it with this one I have. People at 8004myxbox are no help and difficult to understand. It's been beyond 3 years since I bought the first one, but less than two of the current one.

I called earlier in the week and was told everything was fine. They'll be sending me a box and it was covered since it broke when they put out an update. When I called today they had no record of this conversation. What the heck?

I'm really upset they won't cover this. It was working fine before the update and now it's a brick. I had to cancel my xbox live account I've had for 7 years.

Does anyone know another channel of communicating to them besides the 8004myxbox. The agent's reply that the update breaking when I updated my xbox was "coincidence" made me want to hit a wall.

Apparently, UPS has "received billing information" for 6 days now. This is bull.

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The below statement is true.
The above statement is false.

 R0J0 wrote:

Does anyone know another channel of communicating to them besides the 8004myxbox. The agent's reply that the update breaking when I updated my xbox was "coincidence" made me want to hit a wall.

Here's their main # in Redmond, WA
(425) 882-8080

Doubt you'll get far on that line, probably get transferred to 4-My-XBOX, but give it a shot.

If your box is out of warranty though, I highly doubt they're going to replace it at no charge.  It's also highly unlikely that the update actually caused the problem.  It was more likely about to happen anyway and it just happened to finalize on the day you updated.

Okay, after reading through 34 pages, does anyone see a problem here?  I have owned Xbox and Xbox 360 (actually own 2 xbox 360's) and they both have the Red Rings of Death in the last 2 months.  My son decided not to fix one of them and just went out and purchased another.  I was going to replace the other with the new Xbox 360 Limited Edition Call of Duty Modern Warefare console, but after reading this thread, I have changed my mind.  

I have owned Playstation 1, 2 and 3 and never had any problems with any of these.

What is going on?

I just dropped off my 360 @ the UPS store this morning due to the RROD.  This was my 2nd 360 and now I'm going in to #3.  Thought about switching to the PS3, but I love XBOX Live a bit too much to make the switch.   Hopefully I will get it back very soon.

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DJ Ransom "The People's Choice"

my xbox was freezing up around june (i thought i was just playing it to much) and i was in the process of getting ready to move so i just quit playing it cause i was busy with other stuff.  so i move 2 months ago and after all the house stuff has been taken care of for the most part i thought i would plug in my xbox and see if it still worked. instand RRoD so i sent it off last tuesday and it go there wed(i live 30 min from the repair center in tx) i am hopeing they just send me a new one... but it was covered under the 3 year warranty so i just printed the call tag and shipped it from work. its an elite so i dont know if they will try to repair or just replace. either way if its 2-3 weeks from they day you shipped it i should have mine back quick if local shipping is a one day point. i guess i will find out next week and well will see how it goes! 

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Michael Phelps's original design of the American flag depicted an eagle tearing a jet engine to shreds in its beak!

My status page still shows the same serial number, but I've been in "repair status" since last Wed, Nov 4th. Til right now, it's still in the same status.

Mine has been "repair in progress" since Thursday. Why do some people's stay there for a day or less and others stay for longer?

 CLAYF0RD wrote:

Mine has been "repair in progress" since Thursday. Why do some people's stay there for a day or less and others stay for longer?

Sam with me ^ .. I was thinking they lost it..

They better not find some bullcrap reason not to fix it like they do with some of these people. I'll dropkick that piece of crap into the street if it comes back not repaired.