They can't even embrace the fact their game's multiplayer component is broken? Jeez. What is wrong with these people.
However, I don't think the company is intent on not listening to feedback, it's just the crappy moderators. Same goes for Xbox.com, to a certain extent. I've gotten some of my threads locked not because the thread is innapropriate or whatever, sometimes it's because the mod has a personal issue :\
There are lots of bad mods around the net, I suppose.
But nontheless, this still sucks Major Balls. Whoo broken multiplayer component!