MR MOJ0 R1SIN wrote:
I really don't care what you want to call it. Of course it's a CYA statement, but it's part of the terms of service that you yourself agreed to when signing up and paying for this service. It's hypocritical to only focus on one section of the terms without taking into account all the policies in place.
I don't blame you for wanting a perfect world but Microsoft is not responsible for giving that to you.
I'm going to jump in here with this to say about "we're not responsible" policies.
Say you go to the gym, walk through the doors, and head into the locker room to change for your workout. Once in the locker room, you notice that none of the lockers have any doors on them. You look up, and notice a sign that says "The administration is not responsible for any lost or stolen items." Do you think that would be reasonable? No, of course not, because to be "not responsible" you have to at least put in a minimal effort to keep yourself from being liable, because you are not doing your part to keep my stuff safe while I use your paid-for service.
Now, you really like this gym. Really, like it. For all sorts of reasons: the high-end equipment, the competent trainers, the cute people who work out there... The point is that you would prefer to stay working out at this gym rather than having to go and find another one, because you really, really like this gym.
Considering this point, you have two options: you can put your stuff in the open locker and take a que sera sera attitude about it, that it's the policy and there's nothing you can do about it, or you can talk to the administration, tell them how much you like the gym, but it's a bummer about the locker doors, and they should really do something about that if they really care about their customers' stuff not being stolen. You're not asking them to keep criminals from entering their building; just to make sure your rights are ensured as well.
Then, you see what these people are truly made of; will they listen to their customers or ignore them? Will they actually put a lockable door on each locker, or will they simply put some wrapping paper in front of each locker, figuring if no one can see your belongings, no one will take them?
I think it's especially important for Microsoft to protect XBL users because they are selling a community, in this case. No, they are not responsible for people's opinions, but they are responsible for ensuring that people aren't abused or segregated while using their service.
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