Phoned on Friday and they phone back that night with a code. Not sure why it went so quick other than the fact i have the extened contract. Not sure if that makes any difference.

The call center staff seem to know a little about the problem now.

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LFCUSA
YNWA
http://spaces.msn.com/lfcusa

I phoned again today....they said I was never scheduled to get a phone back....but I hope this time I do.

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The conventional view serves to protect us from the painful job of thinking. -John Kenneth Galbraith

i called once....some idiot said its on the marketplace....i hung up on him....

called twice....someone with some sense.....gave him my info...he called his supervisor....and told me hed send an email to ms...then someone will call me by saturday with a code....

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Why So Sirius?
-Nikki

 Cron13 wrote:

i did this the other day, after getting a support email. the guy said he'd have to email his supervisor to get a code however and then phone me back - that was 3 days ago :/

ok look not to get off topic but they will not call u bak. trust me ive dealt with them for a month trying to get my problem resolved.
customer service for me is the worst.  keep calling them to ask about what is going on about the situation. did u get a service request number. it helps so much cuz u just give them the number and can then read all the notes of ur previous problems/ complaints

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imma young chick repenin the 510 to the fullest.....also repenin my clan 2 pms like wat!!!!!

Many people have had calls back.  Some took 5 days.

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This posting is provided "as-is" with no warranties, and confers no rights.

Cowboys are horrible.

WTF!?!?! every 1 i've talked to says you can't get it back. i've told them to look in the forums but either they ignore me or are plain stupid, they won't even transfer me to tier 2 support.

but i'll try again today

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THE WORLD IS MINE.... I AM THE AMERICAN DREAM

Del Piero, Trezeguet, & Buffon RULE!!! Go Juventus!!!!!

 TIPSY BALLA wrote:

WTF!?!?! every 1 i've talked to says you can't get it back. i've told them to look in the forums but either they ignore me or are plain stupid, they won't even transfer me to tier 2 support.

but i'll try again today

*** and moan until they give you a supervisor. Just don't actually curse, they can hang up on you for foul language. Hanging up on a customer is not something tech support is allowed to do, so just don't take no for an answer and you'll have his ear long enough for him to find someone who knows.

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Some new signature!

Wanted to let you all know, for those of you that can't find where to download it, go to XBOX Live marketplace and go to Redeem pre-paid or promotional code and according to the customer I just helped, he says "This code entitles you to free Hexic HD download, would you like to download"

So if you have lost Hexic HD, call in, and we will try to help you out. But you must have the code to download it.

Just got off the phone with support!!!!! Heres the code.....plug it into redeem prepaid codes

Code removed by moderator

 

GO HEXIC!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Chef, that code was just for you, glad I could help you get it back, but it is a one by one basis on redownloading Hexic HD. Sorry.

wow got a call back and i didn't even escalate the issue.

thank you MS! i kinda miss-judged you

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THE WORLD IS MINE.... I AM THE AMERICAN DREAM

Del Piero, Trezeguet, & Buffon RULE!!! Go Juventus!!!!!

The issue gets escelated when we are aware of it and try to take care of it as soon as possible.

Well friday before last friday I called.  No one called back with the code.  So I call this past saturday, and I go through the same bullshit I did before, but this time they gave me a ref number and said they will call back soon. ....YEAH....we'll seee.

 DongleUnlimited wrote:

Right - I'm on the phone as we speak.

Guy seemed a bit confused at first saying it was on the marketplace until I pointed out that it wasn't (well not when I last looked anyway!) and I mentioned the download code - currently waiting for him to confirm information.

Came back and is now taking some details - the reason they are doing call backs is that they don't have the code yet but will ring when they do.

Sorted - got a request number and will now sit back and wait for the call with the code. Very helpful.

Cheers to everyone that has kept people informed as this issue has gone on - much appreciated.

My faith in this system is running out...

I posted the above on the 25/01/06 when I first rang - I have escalated it twice since - people are getting call backs after five days - you do the math.

Where is my call and my Hexic!!!!!!

Well isn't this a ridiculous way of doing it.

I live in the UK... and I just KNOW that if I need to get Hexic back the UK support line wont have a clue what I am talking about.

And what about those core package suckers? No Hexic for them EVER? Reason #246 not to get a core.

It's supposed to be part of Xbox LIVE Arcade yet you can't download it... Sorry.. that is dumb.. Are some people trying to create work for themesleves by handing this out maually?

 Alien1200 wrote:

Well isn't this a ridiculous way of doing it.

I live in the UK... and I just KNOW that if I need to get Hexic back the UK support line wont have a clue what I am talking about.

And what about those core package suckers? No Hexic for them EVER? Reason #246 not to get a core.

It's supposed to be part of Xbox LIVE Arcade yet you can't download it... Sorry.. that is dumb.. Are some people trying to create work for themesleves by handing this out maually?

If you escalate the problem like we have told everyone to do, they will know what is going on.  Ive talked to some UK support people.

Also, a core owner can get Hexic if he or she purchases a HDD.

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This posting is provided "as-is" with no warranties, and confers no rights.

Cowboys are horrible.

Yup just rung xboxlive uk customer support cause awhile back i formatted my hdd and like an idiot forgot it would delete hexic hd and got a "reference number" and told it was going to be "escalated" and ring back with my reference number in a "few days"...im not holding out much hope at all tbh from other threads ive read above.

All they really need to do as has been stated above is simply to put it on the xboxlive marketplace for download as ive notcied that on the puzzle and word section there is now a new hexic hd download..but only for a theme pack and not the game itself..:-(

Instead of this stupid phone support way of getting Hexic back, Microsoft should just make a simple web-page where you could enter the serial number of your console, after which it would generate a prepaid code based on that number. Wouldn't that be a lot easier for them, instead of having to call people back? Either that, or at least allow the issue to be resolved by e-mail support.

 EScherf wrote:

Still no call back have been making daily phone calls and all they tell me is to wait for a phone call. I've about given up on MS and the 360. anyone know where to pre-order a PS3?

lmao i feel ya on that one....lets all just burn the 360 outside of MS. maybe they'll do something then....

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imma young chick repenin the 510 to the fullest.....also repenin my clan 2 pms like wat!!!!!

I have been waiting for over a week for my call-back does anyone even care? I really would like my game back. Pretty Please!!!

Hi guys,

I'm not sure how many people in the UK have gone through this process, but I'm in the process of doing it now.

The first time I called, I was told to call the same number but select the billing option - this is under the Xbox Live menu and then the account menu. No problems when I described the issue - he told me he would escalate the issue and that I would get a call back in two to three working days. I'm just waiting for him to come back to me with a call reference and hopefully I will get my code in the next couple of days.

The UK number can be found in the support section of this website, but I forget what it is now.

Here's hoping!!

See I am not sure about the UK support and how that is being done I simply do US and Canada support.

I think a lot of the people in the UK have been put off by the problems that some of the US users have been having. After reading this topic, I was going to leave it until it became downloadable on marketplace. But then I had some time to kill at work today and decided to give them a call. It all seemed pretty easy - I don't think the guy was too sure to begin with, but he put me on hold for a minute of two and then seemed to be aware of the problem. He only took the serial number of the box and not the console ID. After confirming the registration details, I was given the case reference and was told I'd get a call - I guess you need to make sure you register the box before.

I've used Microsoft support a lot in the past mainly for server/networking issues and they have been extremely professional - I have to say though, the support staff I spoke today did not seem anywhere near as professional. That said, they were still polite, friendly and courteous and certainly better than most support lines I've contacted in the past - just not as good as the main Microsoft support team.

To anyone who is in the UK who has been putting it off, I would say just go for it. It only took about 10 minutes of my time (mostly on hold waiting for a representative), and certainly wasn't as stressful as I thought it was going to be. I'll drop a note when I get my code.

I got my code tonight ....also on a side note I also got my GiD, anyone remember those? They were those stickers of your gamertag you could get pre-launch. I completely forgot about it...the funny part is I get it the day after I changed my gamertag .....and it even says on the envelope and I quote "(We know.....its about time.)" Anyway guys good luck on getting your codes.

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The conventional view serves to protect us from the painful job of thinking. -John Kenneth Galbraith

Ok I got the code, but where do I put the code in?  In the prepaid marketplace code area?  Because I put it in there and it says this code cannot be used for this offer. Please enter a valid code.

So did they *** me over again?

Nevermind I got it. For others make sure you press redeem mp points/redeem promo card and not the X button when you get into the Marketplace.

Finally got my code downloading Hexic as I type this, thanks MS and support crew. Although difficult and time consuming, I finally got my code. Did *** actually freeze over? Well I thank all who made it possible and hope they make it easier for the people who are going to have to go through this. CALL 1800 4 my xbox daily and insist an dyou'll get your code. Be brave it will come!!!!!

For all the people waiting here is a ray of hope,
I just got off the phone with MS and the rep was very helpfull. After taking my name and confirmation number he indicated to me that MS had been trying to contact me with the code and gave it to me. Now i have been waitn by the phone for about 5-6 days and no one from Texas or MS related has called. So anyone who is waiting on a call I would recomend you give them a call back. Who knows they might have your code ready and waitn.

f microsoft, if i wer eu guys id burn their shite down, f'n pig bastards. specially those with core systems who money are not good enough to get hexic free lol! there are onyl 2 peopel who have cores: those who bought oen simpyl because they coodnt get a premium and those who were LIED TO by ebgame employees saying its way better then premium...<mod EDITED - profanity>.

well add me to the waiting list. I called and gave Barb all my personall information to verrify it was me. I then informed her that I had been on here and found out what to do. I never mentioned that Hexic wasnt on the marketplace to be downloaded. Barb was promt and didnt leave me on hold very long. She actually had the supervisor ger on the conference call, where he requested my gamer tag. when i told him he said he would contact MS for the redeemable code and it would of course take 72 hours... I told them that I have read dozens of posts from other 360 customers where that call never came and some have been waiting quite some time for this information. he assured me that he would handle the matter quickly.

He then stated that my request for Hexic was one of hundreds and the issue is well docummented with MS and plans to make the game a free download available on Xbox marketplace were in place. Unfortunately there was no projected time frame as to when this might actually happen. He did however state that i should upon recipt of the code, write it down and keep it. So that just incase i have another issue and have to format or the game is accidentally deleted again i can just simplt use the same code again. But not to give the code out to other Xbox users as its coded in their system to only be used under my gamer tag. I dont know the validity of this past part, but it at least sounds prommising.

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The only good clown is a dead clown.