Acksaw wrote:
Yes, they will sometimes replace with a recon unit if yours is too far gone. Your concerns of getting a console back that has been previously used as a football are more than justified, I've heard a few complain of the same thing. Hopefully you'll get a unit back that has been as well looked after as yours, I can understand where you're coming from, mine also looks like new. If I get a replacement that doesn't look as good as the one I sent in, then rest assured you won't be the only one on the phone insisting they take it back.
I have just finished talking with a rep at Microsft concerning my refurbished console that will be sent to me. I called the MAIN number in Washington and spent 35 minutes talking to someone (15 minutes of that time, I had to listen to some stupid message, saying "are you a Gold member, it's cheaper than a latte, blah blah blah). I asked for a new console instead of a refurbished console and the rep said that the console that will be sent to me is good and has a new motherboard -- because my original console was beyond repair.
I insisited on a new consle and he referred to another person called
resolution rep or whatever. This person says that in his computer he sees that my orginal console will be sent to me with a new motherboard. I told him they changed my status online by adding a new serial number on the console, which means it's a different console that is a refurbished one and he states that -- he doesn't see it on his screen (Yeah right) so I have to wait until I get the console to see if it's the original one or a different one.
Basically, I was given the runaround. Strangely, the first rep I spoke to saw the second serial number on my account and claimed I am being sent a refurbished console.
He gave me a reference # and told me to call back when the console arrives for them to take care of the situation. Microsoft is really ANNOYING and ANGERING the hell out of me.
