Here is the e-mail I'm sending:
Please, if this does not concern you, please forward it to the people which it does!
Just the guideline for this e-mail.
Any customer support for our games/services (please look in the manual of the game for contact details)
Technical questions (best to contact the customer support line but if you want to, you can check our forums for solutions that users have come up with or check for known issues and how to or when they are going to be resolved)
Game tips (again our forum is the best place for this, our Webmaster doesn't know everything)
Dear Webmaster,
I am e-mailing you on behalf of the Old Tomb, chest discussion, on the Xbox Live forums. The chest in "Old Tomb" seems to bugged and cannot be opened buy over 75% of its users, now this has been like this for well-over 3 months. I as a Xbox Live "Gold" member, should be getting its value for money. We were gauranteed that if we were to pay for Xbox Live we would get a far superior service to that of other consoles. Now I am in no way complaining about Xbox Liv in-itself, but rather the laziness of many of you people in Microsoft Studios and Lionhead (No offence), but this issue has been circulating for the better part of the year and after countless forums, and threads, you would think that a Mod or a Service representative would pick up on this and report it, but know, we had no replies. I am asking you, why won't this chest open? Why won't you guys reply on this? Why won't you at-least patch this out? I have honestly no idea, seeing that Fable has been the only real game thats come out of Lionhead, wouldn;t you guys focus your attention on some of the bugs and glitches in it?
Also, here is a personal complaint, as one of my accounts is the owner of the "Pub Games" game that was used as promo to the Fable II game, I bought this game in paticular to get the completionist achievment. Now I got everything from Pub Games and transferred it over to my original character, only to find that the transfer didn't bring up the achievment? Well I did a bit of searching on the forums and ended up finding out that, you in-fact need the items from the chest to get it. Now, are you guys seriously just telling me that I (and probably many others) lost over $110 AU (Spending a year (Xbox Live Gold(Doll Catcher)) doing it and the Microsoft points for See the Future and Knothole Island plus Pub Games) , in trying to get the achievments in Fable II only to find out that I cant get the full 1350 G's due to some glitchy chest that is just magically resistant to patches? I think you guys ought to be ashamed of this as I am starting to lose hope in Xbox 360 and Fable II. For 360 accsesories and service only to be let down with a couple of these crumby little games that offer next to no patches.
Once again, if this does not concern you then forward it to the person who will deal with it (Lionhead), because im sending another one to Microsoft anyways.
Yours Sincerely,
Jonathon Sterling