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Started by nsummers82 at 12-22-2007 4:44 AM. Topic has 1747 replies.
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   12-22-2007, 4:44 AM
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Re: XBOX 360 video output problem

Same here. The last game I played was COD4. I also watched 2 movies. After a few days of not using the system I turned it on to see who was online, there was no game in the system, and after about 1 minute the screen got a blue/yellow hue and eventually went black and my tv said "no signal." I had a couple customers in my store over the past 3 weeks with the same problem (the game store will of course remain nameless). I just got off the phone with a supervisor, Andy, and I was told that because my system is out of warranty I would have to pay the $99 for the repair. After a long argument in which I told him that the price was not the issue, MS could charge me $10 and I wouldn't pay it, I told him that I would no longer be recommending the Xbox 360 to customers when they are torn between the 360 and the PS3. I can no longer back a company that will not take responsibility for their failures. I was told that it was "normal wear and tear that caused the problem". Well, one customer I sold a 360 to brought it back in 3 weeks with the same problem. Are you telling me THAT is normal wear and tear? Seriously Microsoft, you need to stop manufacturing a faulty system or you will begin losing more customer than you already have. I honestly feel guilty recommending this console to customers who buy it as a gift, only to know that some are going to have a "red-ring" christmas...

And you can say that I am cheap, or that I am expecting too much, but I know some of your are on more that 2 systems. You know where I am coming from. I hope that someone at MS is actually reading these forums so that they can get to the bottom of what is causing this issue. It's not, "normal wear and tear."



Mature Gamers Club
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   12-22-2007, 10:30 AM
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Re: XBOX 360 video output problem
Looks like I'm joining this little "club" now.
My video went all "Watercolor of Doom" last night while playing Guitar Hero with the wife.
I restarted the machine, and now get nothing but sound.
Customer support was terrible, do they even no what the are supporting?
"Is my TV turned on?"
I love the 360, I love XBL and XBLA, so I have to get mine fixed or get another console.
Right at Christamas as well.............Thanks MS.

Iraq Combat Vet 2004-2005
www.sandboxgamers.com
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   12-22-2007, 12:16 PM
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Re: XBOX 360 video output problem
Same issue here.  Its just one problem after another.  Whats the point of having the best games when you cant play any of them.  Sony has just gained another customer.
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   12-22-2007, 4:47 PM
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Re: XBOX 360 video output problem
ive added a thread titled new 360 video output problem on the 360 gamer .com magazine forum pages under feedback to see if they can get this noticed by m soft for us, please add all your comments on this problem on the thread the more the better so they no this is a real issue and cant keep ingnoring it!!!
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   12-22-2007, 11:07 PM
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Re: XBOX 360 video output problem
 nsummers82 wrote:

I was told that it was "normal wear and tear that caused the problem".


I've had my Xbox 360 exactly one year....To say that it is normal wear and tear is ridiculous...If that is going Xbox's excuse on this problem, I too, will be recommending the PS3 over the Xbox 360 to people.

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   12-23-2007, 1:50 AM
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Re: XBOX 360 video output problem
Ok so needless to say that ALOT of PPL has this problem..me included and since MS doesnt want to fix it willingly then does any one knows how I might cause a permanent RRoD so that I can get it repaired under warranty?
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   12-25-2007, 1:58 PM
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Re: XBOX 360 video output problem

Same problem can't believe this is happening mine went wrong on Christmas Eve.

If I have to pay I'm gonna go f*£*£%£&%*ing mental!

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   12-25-2007, 2:22 PM
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Re: XBOX 360 video output problem
i too have the sound with no video problem and microsoft will not do anything about backing their product. it doesen't take a genious to figure out that if thousand of people are having the same problen at the same time, in my case right after the new download, it acts like a software problen not a hardware problem. the woman on the phone just kept telling me "this is a rare problem, and they have no obligation to help". i as calm as i could told her to look on line and hear the stories for people who are having the same problem mysteriously at the same time. don't just look here, google this problem. you'll find more people out there that feels microsft has let them down in this issue. i'm sorry to say this because i've been a big xbox backer since the first xbox rolled out, but if microsoft doesn't do the right thing soon and back their $400.00 toy i'll have to get a ps3. i hate to do it. i fell i have no choice. i can't support a company that doesn't support their life blood, the consumer. i'll recomend the everyone i know to get a ps3. then they'll tell someone, then they'll tell someone, then they'll tell someone.well you get the picture. but if someone from microsoft reads this this is thousands upon thousands of your fans with a problem saying HELP ME!
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   12-25-2007, 5:57 PM
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Re: XBOX 360 video output problem

Any one got any advice on how I can get my Xbox fixed?

Same prob as all above I just want it sorted!!

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   12-25-2007, 6:36 PM
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Re: XBOX 360 video output problem
 Garland Greene wrote:
Had the same thing happen last night playin Call of duty 4, graphics went mad then no output (video or sound)

Just a note but I applied for a repair via this website and all I got so far is an email telling me to print a UPS label and drop off at some depot that is miles away. The support and explanation on this site for the repair servie is shocking

Can I expect a 'box' to arrive to package and ship back?

Can UPS pick up???




Just to give you all an update on mine, Finally recieved it back just before xmas - motherboard failure was the verdict

Recieved my free "one month live trial" and warranty after pating 65 english pounds
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   12-25-2007, 7:01 PM
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Re: XBOX 360 video output problem

i'm having the same issue, it went blueish for me while playing COD4 and i didn't think much of it.  one day i went to turn it on and got no picture, after new tv/cables and changing things up a billion times it seems to be the xbox itself that is the root cause.

ms says i'm out of warranty, but i have irrefutable proof that the xbox was purchased in april and that i am still in warranty.  if they try to make me pay i will slap them with that and force them to send me a new one.

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   12-25-2007, 9:33 PM
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Re: XBOX 360 video output problem
Mine started yesterday whle playing Assassin's Creed. Got COD4 today for Xmas. Exciting, right? I know I was...Turned it on. No picture. But hey, the sound is GREAT!! I just joined this forum because of this problem. Is there any hope for MS doing anything about this, or am I SOL?
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   12-25-2007, 10:37 PM
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Re: XBOX 360 video output problem
 CochranBud wrote:
Update, guys. I rebooted my "crashed" 360 to pull the DVD out this evening and "miraculously", I now have the RRoD. So now, I can ship it back to MS for free repairs. I bought a new 360 Pro this evening, so the kids can game on Christmas, but I never thought I'd be happy to see those red lights.



Well, it just gets better & better. I plugged up the new system this morning. The kids got to play some GH III off and on all morning. Wife just went to play a little GH III just now........and we get the same friggin' problem. I can't believe this. This system is 1 day old!!!! Come on, MS. I just want it to work. Is that too much to ask for $350?
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   12-27-2007, 12:26 AM
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Re: XBOX 360 video output problem
A little update of my situation.  I called for a repair about a week and a half ago and they said they would cover the repair and send my coffin.  Im on the phone right now with them because I have yet to recieve my shipping box.  Apparently they didn't push the order through.  So now I have to wait another 4 or 5 days to get it.  Very frustrating.
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   12-27-2007, 3:12 AM
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Re: XBOX 360 video output problem

Bump.  I'm having a similar issue.  It first occurred when I turned on the xbox 360 one time.  The screen was a little bit offset and the colors went funky.  I was able to get it back to normal with a reboot, but not anymore.  It's been out of the box for two days.  This is beneath MS.

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   12-27-2007, 4:02 AM
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Re: XBOX 360 video output problem
I'm so freakin mad.  Was playing Bioshock which I got for Christmas when all of a sudden, the color goes screwy and very washed out.  I restarted my system and my TV says "not supported mode".  I get the same thing everytime I restart.  I've had mine since launch but used it very little.  Unhappy is a very big understatement at this point.  Is there any chance of getting a free repair or a new system since mine was a launch system almost.  I got it the christmas after it launched.
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   12-27-2007, 6:48 AM
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Re: XBOX 360 video output problem
I have the same problem, just got COD4, put it in watched the intro, and bamm no more video output, removed hdtv component cables and plugged back in, saw the video came back.  Once I started playing again it stopped working.  I have absoutely no picture on my 360 at this time.  I will be calling MS tomorrow.     
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   12-27-2007, 7:03 AM
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Re: XBOX 360 video output problem
Well i have the same prob, but even better is i sent mine out for the rungs of death 3 weeks ago and just got mine back today. hooked everything up and didn't get any video. then took all the wires off and put it together again and it worked. started playing Rock Band and it was good for a few hours. went out and came home a few hours later and played one song and color went. Thought iwas the game and got the same thing everyone else got so that sucks that it came back and now i got another prob.
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   12-27-2007, 11:13 AM
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Re: XBOX 360 video output problem

Hi Guys,

Update on mine, I rang MS and they said I was one day within warranty which is a touch!!

Have got a shipping label and am dropping it off at the depot today to go back for repair which will take 2-3 weeks.

Still pissed no xbox over xmas but all good its being fixed!

When I reported it they said no one else had reported the same problem..... Ok then

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   12-27-2007, 4:46 PM
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Re: XBOX 360 video output problem
I have the same problem.....BUT i did the Towel Trick and my Xbox worked !!!!!!!
Towel Trick FTW !!!!!!!!!!!!
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   12-27-2007, 4:56 PM
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Re: XBOX 360 video output problem
Arghh!  This problem just started for me yesterday aswell!  It goes all blocky and red then the video stops, but the audio remains.  Do you think this is a hardware problem or a software problem (like from a update or something).  It happens to all of my games.
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   12-27-2007, 5:11 PM
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Re: XBOX 360 video output problem
what is ms problem why is the rrod there problem but this is not I give them a month and watch how the ps3 sales go up and the 360 goes down
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   12-27-2007, 9:01 PM
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Re: XBOX 360 video output problem
omg add one more got up this moring went to the store came back for some good ol xbox live started it up no video but audio. thought i its nothing maybe just the composite cable or my vcr or tv. fiddled with the cord got it working again and started to play cod4 then went to gears and done some co-op. whilst this is going on my screen gets all blocky and goes black and white and lines every where. i've had the red rings got it fixed and now this what give ms. i was hoping i could buy a new a/v cable and fix it but guess not. ps3 has got one more player now.
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   12-28-2007, 1:58 AM
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Re: XBOX 360 video output problem
Add me to the list. I turned on my machine tonight and was prompted to do an update. was able to play Burnout for a little bit until all the colors went crazy and red. I restarted my machine, and got nothign but sound. Swapped out the cables, and same thing. Tried the unit on a different TV, same thing, only this time instead of no video, I got white dots floating on the screen.

Called M$ and they told me to replace my cables. Its not the cables.
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   12-28-2007, 2:03 AM
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Re: XBOX 360 video output problem
Same exact problem here. M$ will fix it for 99$ they told me.
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   12-28-2007, 10:22 AM
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Re: XBOX 360 video output problem
Seems many people had this problem coming up after or when playing GH3. Mine died the about the same day as yours after playing GH for a while with the same symptoms, thankfully, at least for me, support was very helpful and i got a repair ticket set up in no time, hopefully it will arrive next week.
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   12-28-2007, 9:36 PM
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Re: XBOX 360 video output problem

I don't know if you can add me to the list or not........?  Mine justs cuts in and out......

The low down:

hooked up new HDMI cable, which is the Xbox branded unit with Optical sound.  The issue is when starting up the console, after about 1 min.  the screen goes black, then My TV then says no source.  5 secs later the xbox screen comes back up.  This will last  1 min then cuts out again.  and this cutting in and out keeps happening. 

Tried redoing all connections..........Nothing

the only thing that works is once the screen goes black, if at that point I unhook the HDMI cable from the XBOX, then plug it back, presto it works fine and will work without any more issues........?!?!?! ...........until I turn the xbox back off.  Once the Xbox gets started again .........same issue


Current games:
360:
TLaD
Fallout 3
PS3:
Killzone 2
Valkyria Chronicles
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   12-28-2007, 9:58 PM
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Re: XBOX 360 video output problem
  Well same thing here ,  I dont understand how a company can put out garbage products and then make there customers pay for there mess up. This is bull#### to the highest degree. It is beyond me that there has not been a lawsuit filed against these thieves lets just keep filling old gates pockets. I just cant belive all the problems they have had with this. Well mine is out of warranty even though I bought it this year so Im screwed. Was thinking about buying a new system but from the amount of new ones failing right out of the box *** that idea I guess ill get a ps3 or a new pc. Will be better off since MS doesnt need my money they will continue to rob loyal customers like I was. Thanks for one of the biggest letdowns ever. And good luck to those of you who have or are yet to have this problem.  Super Angry [8o|]
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   12-28-2007, 10:59 PM
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Re: XBOX 360 video output problem
Add me to the list, I'm PISSED!  I don't have enough money for a new console, and I'm afraid that this problem will persist with the same console.  I might as well buy a new one.  I had the same issue, watermarks before the restart, no video... dead.
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   12-28-2007, 11:22 PM
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Re: XBOX 360 video output problem
Called MS, advised me it would be a little over 100 bucks to fix.  I think I am going to just wait and out and see if they will fix this for free like they are doing with the RROD.  Fixing this is pointless to me at this point becuase chances are it will happen again meaning just keep spending money on the console over time. Oh and the messed up part is that my warranty expired on 12/18/2007.  I missed it by about 9 days.   
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