I phoned MS customer support about a week back and the guy on the phone eventually gave me a refrence number. I've had no phone call yet.

 

I'll just wait for it to become FREE downloadable content. It better be free...

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I am officially a Star Trek Geek (Trekkie) and proud.

I just called yesterday and the person I talked to put in a service request to get the code and said they should call me in a couple of days. I called today to check the status of my call and the guy I talked to said he got the code from an emial and read it to me over the phone. So you guys waiting for your phone call they probably already have the code ready for you, just call and ask them for it.

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Xbox 360 Owner since 12/23/05
Premium Package found at Wal-Mart

just got my call with my code.....i called on monday originally and gave my info....got my code downloading hexic as i type this.....they are trying their best....give it some time they'll call

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Why So Sirius?
-Nikki

I just talked to a supervisor today (my first call).  He took all my info and said i'll get a call back in 3-4 days with the code. I'm so glad to see others here got the game back. I was really bummed before i found this thread but i'm stoked now. Good luck all...     

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Mack'n Jack'n & Attack'n

 DongleUnlimited wrote:

My faith in this system is running out...

I posted on the 25/01/06 when I first rang - I have escalated it twice since - people are getting call backs after five days - you do the math.

Where is my call and my Hexic!!!!!!

Latest call - still no sign whatsoever of any code - great stuff - patience is a virtue and all that but this is ridiculous.

How can people be getting call backs within a few days and I am STILL sitting and waiting.

I just phoned xbox live support to see if I had my code and when I gave them my refrence number they said that my problem hasn't even been investigated!!

 

He said that he would talk to his supervisor and I should get a call for Microsoft hopefully soon.

 

 

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I am officially a Star Trek Geek (Trekkie) and proud.

Why don't Microsoft just have done with it and put Hexic on Live Arcade for people to download?

Am I missing something here? 

 Lord Yellow wrote:

Why don't Microsoft just have done with it and put Hexic on Live Arcade for people to download?

Am I missing something here? 

 

You would have thought by now Microsoft would have done that...it would be ALOT easier.

 

All this messing about is just ridiculous. *sigh*

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I am officially a Star Trek Geek (Trekkie) and proud.

 Lord Yellow wrote:

Why don't Microsoft just have done with it and put Hexic on Live Arcade for people to download?

Am I missing something here? 

I completely agree!! You cannot download the game UNLESS you have a hard drive. So, why make us suffer and waste all of your employees time? What a COMPLETE MANAGEMENT FAILURE!!!!!!!!!!!

I hope this dosen't upset anyone who has been waiting but i just called for the first time yesterday about getting the code. To my suprise, i got a call back today with my code. They said it would probably take 3-4 days but i guess i just got lucky. For all you that haven't gotten the call back yet, best of luck. 

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Mack'n Jack'n & Attack'n

What should i do? The Swedish support people seem to not knowing how to help me. I have explained why I erazed it. But they say that it is impossible to get it back and they havent heard about people from the forums calling the support and getting a number and got it back. Please help me.

I called Wed, tonight (SAT) someone called with the code. He also told me that Microsoft is planning on putting the game online for download since so many people are trying to recover it.

Brian

Actually if its under 64 MBs, which it most certainitly is...then you just need a memory card.

 Lennon7 wrote:

Actually if its under 64 MBs, which it most certainitly is...then you just need a memory card.

I dont' think the game came with the non hard drive units did it?

It's 55 meg...

Brian

Hexic is locked to the Hard Drive a memory card will not work.

What kinda info do they need? They need the number off your 360 etc? Thought maybe they'd put Hexic up on live but see that was just a theme. Some stupid website got me all excited for nothing

 GhostGL wrote:

What kinda info do they need? They need the number off your 360 etc? Thought maybe they'd put Hexic up on live but see that was just a theme. Some stupid website got me all excited for nothing

They didn't ask me for my serial # though they might have it from my gamertag. I was suprised that they called me in 3 days. I was prepared for a long wait.

Brian

 GhostGL wrote:

What kinda info do they need? They need the number off your 360 etc? Thought maybe they'd put Hexic up on live but see that was just a theme. Some stupid website got me all excited for nothing

they ask you mostly for your name adress and gamertag basically to verify who you are....for some weird reason who would wanna steal someones info to download hexic....the things that happen these days along with empty cases being taken from stores lol....best of luck to everyone on getting their code for hexic...

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Why So Sirius?
-Nikki

I have so far received 2 codes.....

When you get your code ( and you eventually will) be sure to wait till for the download to complete successfully.  My first attempt the download failed.. So i shut the unit off until later in the evening to try again.  At that point the code was no longer valid.  Seems the code is disabled the second you use it.  So i was put back in the queue for another week to get the redeemable code again. 

Be careful to let the download finish completely.  The code you receive only works once..

Thanks to MS for their patience.

 

 

 

 Lennon7 wrote:

Actually if its under 64 MBs, which it most certainitly is...then you just need a memory card.

Not to be rude, but this issue has been covered before and Hexic HD will NOT fit on a memory card.

Yay!!!. Just rang uk customer service back up with my reference code from last tues or wed when i rang and they had the 25 digit code for me and am now downloading now as i type.

Yes the above is true aswell, hexic HD will not transfer onto a memory card because someone tried that for me thinking it should fit on the memory card but the memory card only actually holds 51mb as hexic hd is 55.03mb and as others have already stated its also locked to the hard drive.

Looking at it downloading now though, wtf dont they just put it on the marketplace?!..im sure they must do soon.

 

I've just done the same (UK too)- I phoned them last Tuesday and was told to expect a code by Friday. I've just phoned them now, and my code has still not been 'confirmed from Head Office'.

i just got the code after waiting a week the download got to 60% and then it canceled

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[-]http://backupneeds.com/sigs/phil91.jpg[/-]

well 5 days has past and i just got my call with my code from MS. i figure it was due to the 3rd day falling on Saturday was the reason for the delay in my call back. downloaded the game  and WHOO HOO!! i got my hexic back. so they are making call backs just may not be within the 3 days they reported.

 

 for those who havnt gotten their call yet. try giving them another call, and be nice to them. having worked in a tech call center i can tell you these people field hundreds of calls a shift and they areally appreiciate it when you are nice to them. plus i think it helps getting things done in a more timely manner.

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The only good clown is a dead clown.

I think if you remove a title you've purchased you should be able to get it back anytime.

I believe you can.

There was a different circumstance with Hexic though.

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This posting is provided "as-is" with no warranties, and confers no rights.

Cowboys are horrible.

Well, I begrudgingly commenced this 'Hexic HD Retreival' process at 0905 on Sunday morning, talking to a Trish, very helpful and almost exceedingly nice, was immediately escalated to a Josh, who sounded like he needed a coffee break (at 0630 pst?) told to wait for a call.

Recieved a call to verify information at 1543 this afternoon on my cell phone.

And finally, as I was browsing this very topic at 2136 tonight, I got a call on the home phone with my download code, which is going down now, thank christ that the internet came back up....

not bad, less than a whole 2 days.

If I am happy, even the most hardcore anti-phone people should be able to do this process.

PS - the call is easier to make if you are bored at work and aren't getting paid enough ;)

Pfft! I got some asain guy who didn't know wtf i was talking about. Had me spell Hexic HD for em, then he told me i had to visist the Microsoft webpage to redownload it. Didn't say anything about having to wait for a call, gonna call em back and hope i don't get that guy again

Argh, not sure if it was the same guy or not but sounded like it so i hungup again. Yeah guy didn't ask for my gamertag either just phone number etc

Did you pick Xbox Live or do a certain Xbox game option?