NOVA79 wrote:

Curious...Why is the E71 or E79 not covered under this...?

My second console just bricked on me. First time from the RRoD and this time for the E71/E79 error....

Google those errors.   There are ways to possibly fix them but last time I posted how to do it somebody deleted my post.  It basically amounts to trying without your hd attached and clearing cache and such.

Well , it happened last night the dreaded 3RRoD . I thought I was one of the lucky few since I rarely used my 360(except for Dvds and the occasional FOTM)   . Called the customer service line and was connected to an Indian fella and was told I had a three year warranty from the date of purchase. Turns out my machine was older than I thought (an 06 model) and it was not covered but if I sent my machine in it would cost around $119 to be repaired.
So , was the 2006 model defective? Haven't thousands of requests been sent to MicroSoft  to replace the defective parts or extend the warranty? Why do I have to pay another $119 hundred dollars? It just doesn't make sense to me that just because my X-Box lasted 6-8 months longer than a more "extreme" gamers system I would no longer be qualified for warranty repair on a defective system that may or may not have been designed to last 3+ years.
    

My 2007 elite has just gone, one red light on lower right corner and the E74 message hope this is covered, i bought it xmas eve 2007 so just under 2 years. I have used the repair register online, does anybody know how long it takes to email back the postal address. I thought it would be automated but have been waiting half an hour! Thanks

 The N Dogg wrote:

 NOVA79 wrote:

Curious...Why is the E71 or E79 not covered under this...?

My second console just bricked on me. First time from the RRoD and this time for the E71/E79 error....

Google those errors.   There are ways to possibly fix them but last time I posted how to do it somebody deleted my post.  It basically amounts to trying without your hd attached and clearing cache and such.

The E74 error message  means it is a general hardware failure in your console, the E71 means it is the HARD DRIVE that is experiencing the issue.. bad news :((

 ColonialGUY wrote:

My 2007 elite has just gone, one red light on lower right corner and the E74 message hope this is covered, i bought it xmas eve 2007 so just under 2 years. I have used the repair register online, does anybody know how long it takes to email back the postal address. I thought it would be automated but have been waiting half an hour! Thanks

You will receive in your email the link to get the shipping label and the timeframe for that one is around 6 hours from the time the repair has been created up to 24 hours. :))

 lordz79 wrote:

Well , it happened last night the dreaded 3RRoD . I thought I was one of the lucky few since I rarely used my 360(except for Dvds and the occasional FOTM)   . Called the customer service line and was connected to an Indian fella and was told I had a three year warranty from the date of purchase. Turns out my machine was older than I thought (an 06 model) and it was not covered but if I sent my machine in it would cost around $119 to be repaired.
So , was the 2006 model defective? Haven't thousands of requests been sent to MicroSoft  to replace the defective parts or extend the warranty? Why do I have to pay another $119 hundred dollars? It just doesn't make sense to me that just because my X-Box lasted 6-8 months longer than a more "extreme" gamers system I would no longer be qualified for warranty repair on a defective system that may or may not have been designed to last 3+ years.
    

Because the three year extended warranty starts from the date that you bought the console, so if you bought the console by around Jan. to Oct of 2006, then you are not covered anymore.

Question:  When this new warranty is used and we are sent a replacement console with the 90 day warranty this offer is pretty much null and void on the replacement console right?

Question:  When your console is replaced with one of these "serviced units" is the purchase date reset to when you recieve the replacement? 

I am asking this because all but one of the replacements I have been sent are 'repaired' launch era consoles.  This is pretty much just blowing us off isn't it?  Since the problems with the launch consoles have been identified and addressed, what sense does it make (to the user) to continue replacing admittedly defective consoles with more of the same?

Seems like an attempt to get those warranties to expire so that we are forced to either pay to have the 'old' consoles fixed or go and purchase a new console in an attempt to aquire the 'revised' hardware. (if we can find it).

Since these consoles are being replaced with previously repaired units anyways wouldn't it be more consumer friendly of you to be sending out the revised hardware as replacements?

 MRKEN wrote:

Question:  When this new warranty is used and we are sent a replacement console with the 90 day warranty this offer is pretty much null and void on the replacement console right?

Question:  When your console is replaced with one of these "serviced units" is the purchase date reset to when you recieve the replacement? 

I am asking this because all but one of the replacements I have been sent are 'repaired' launch era consoles.  This is pretty much just blowing us off isn't it?  Since the problems with the launch consoles have been identified and addressed, what sense does it make (to the user) to continue replacing admittedly defective consoles with more of the same?

Seems like an attempt to get those warranties to expire so that we are forced to either pay to have the 'old' consoles fixed or go and purchase a new console in an attempt to aquire the 'revised' hardware. (if we can find it).

Since these consoles are being replaced with previously repaired units anyways wouldn't it be more consumer friendly of you to be sending out the revised hardware as replacements?

Answer:  The answer is no. The warranty will still continue even if you received a replacement console.

Answer: The purchase date will still be set to the original console that you bought.

are refurbs that ms sends back covered with 3 year rrod/E74

 booya biatch22 wrote:

are refurbs that ms sends back covered with 3 year rrod/E74

They should.. or Money-soft could be in legal problems maybe.

 x Obstruction x wrote:

 booya biatch22 wrote:

are refurbs that ms sends back covered with 3 year rrod/E74

They should.. or Money-soft could be in legal problems maybe.

That is my question.  The replacement they sent me has a 90 day warranty.  The 3 year E74 warranty is determined as from the date of "original" purchase.  Not from when you get the "new to you" replacement.  Don't know about you but my original console failed a long time ago and has been replaced many times since.

Are the newer systems still covered under the three year warranty? I preordered the MW2 bundle and was wondering about the warranty.

 ieL 1968 wrote:

 The N Dogg wrote:

 NOVA79 wrote:

Curious...Why is the E71 or E79 not covered under this...?

My second console just bricked on me. First time from the RRoD and this time for the E71/E79 error....

Google those errors.   There are ways to possibly fix them but last time I posted how to do it somebody deleted my post.  It basically amounts to trying without your hd attached and clearing cache and such.

The E74 error message  means it is a general hardware failure in your console, the E71 means it is the HARD DRIVE that is experiencing the issue.. bad news :((

Unfortunately I was getting the E71 even WITHOUT my hard drive plugged in.

 NOVA79 wrote:

 ieL 1968 wrote:

 The N Dogg wrote:

 NOVA79 wrote:

Curious...Why is the E71 or E79 not covered under this...?

My second console just bricked on me. First time from the RRoD and this time for the E71/E79 error....

Google those errors.   There are ways to possibly fix them but last time I posted how to do it somebody deleted my post.  It basically amounts to trying without your hd attached and clearing cache and such.

The E74 error message  means it is a general hardware failure in your console, the E71 means it is the HARD DRIVE that is experiencing the issue.. bad news :((

Unfortunately I was getting the E71 even WITHOUT my hard drive plugged in.

ouch!! well if that's the case,you reaallly need to pay for the repair order.. it is the console that is having the issue.. another score for MONEYsoft

 vladimon wrote:

Are the newer systems still covered under the three year warranty? I preordered the MW2 bundle and was wondering about the warranty.

Yes. All XBox 360 consoles are under the three year extended warranty for three flashing red lights and E74 error message. :D

 ieL 1968 wrote:

 NOVA79 wrote:

 ieL 1968 wrote:

 The N Dogg wrote:

 NOVA79 wrote:

Curious...Why is the E71 or E79 not covered under this...?

My second console just bricked on me. First time from the RRoD and this time for the E71/E79 error....

Google those errors.   There are ways to possibly fix them but last time I posted how to do it somebody deleted my post.  It basically amounts to trying without your hd attached and clearing cache and such.

The E74 error message  means it is a general hardware failure in your console, the E71 means it is the HARD DRIVE that is experiencing the issue.. bad news :((

Unfortunately I was getting the E71 even WITHOUT my hard drive plugged in.

ouch!! well if that's the case,you reaallly need to pay for the repair order.. it is the console that is having the issue.. another score for MONEYsoft

Both E74 and E71 are hardware failure. MS decided to extend the warranty of the console who is having the E74 error because MS found out that E74 issue is rising. Same of the 3 Red lights issue, MS decided to extend the waranty of the console for 3 yrs from the purchase date of the console.

 prettygirl1986 wrote:

 ieL 1968 wrote:

 NOVA79 wrote:

 ieL 1968 wrote:

 The N Dogg wrote:

 NOVA79 wrote:

Curious...Why is the E71 or E79 not covered under this...?

My second console just bricked on me. First time from the RRoD and this time for the E71/E79 error....

Google those errors.   There are ways to possibly fix them but last time I posted how to do it somebody deleted my post.  It basically amounts to trying without your hd attached and clearing cache and such.

The E74 error message  means it is a general hardware failure in your console, the E71 means it is the HARD DRIVE that is experiencing the issue.. bad news :((

Unfortunately I was getting the E71 even WITHOUT my hard drive plugged in.

ouch!! well if that's the case,you reaallly need to pay for the repair order.. it is the console that is having the issue.. another score for MONEYsoft

Both E74 and E71 are hardware failure. MS decided to extend the warranty of the console who is having the E74 error because MS found out that E74 issue is rising. Same of the 3 Red lights issue, MS decided to extend the waranty of the console for 3 yrs from the purchase date of the console.

That's the point.. why bother creating a console that is prone to any failures..tsk tsk...how can we enjoy the console if it keeps breaking down? is this their marketing strategy? I dont know why they are doing it but all i know is that it sucks..it sucks bigtime

Has anyone on here recently had information go "missing" from their records at Microsoft?

I just found out about this refund policy, and it appears I am too late for the refund since it expired on 1 Nov.  When I called them tonight, this "support" person was completely incompetent at finding information about me.  I had to give him my name, address, etc. several times over.

Interestingly, when I gave him my old console serial number he said that it was registered under someone else's name (not surprising, since they refurb them) but that he also couldn't find any of my other support calls on record. 
Finally, I was referred to a "resolution specialist" (whatever that is) and she told me that it was too late to apply for the refund.  I asked why I wasn't contacted in the first place, and she told me that there were no records of me ever having a console with E-74 and that it seems my account record was "reset".  Is this common?

I understand that most companies try to stockpile as much personal data as possible, and you would think that Microsoft of all companies would be somewhat responsible with customer data.

I'm not trying to start a conspiracy theory, but it just seems odd to me that they "conveniently" lost my info just as their policy expires.  I am quite steamed that I missed this opportunity by exactly one week.

Anyone else have this happen to them?  It would be interesting to see what percentage of those who paid for their E74 fix actually got a refund.

---

360 #1: FEB 2006-DEC 2007 (E-74)
360 #2: DEC 2007 - NOV 2008 (RROD)
360 #3: NOV 2008 - PRESENT

 allergen wrote:

Has anyone on here recently had information go "missing" from their records at Microsoft?

I just found out about this refund policy, and it appears I am too late for the refund since it expired on 1 Nov.  When I called them tonight, this "support" person was completely incompetent at finding information about me.  I had to give him my name, address, etc. several times over.

Interestingly, when I gave him my old console serial number he said that it was registered under someone else's name (not surprising, since they refurb them) but that he also couldn't find any of my other support calls on record. 
Finally, I was referred to a "resolution specialist" (whatever that is) and she told me that it was too late to apply for the refund.  I asked why I wasn't contacted in the first place, and she told me that there were no records of me ever having a console with E-74 and that it seems my account record was "reset".  Is this common?

I understand that most companies try to stockpile as much personal data as possible, and you would think that Microsoft of all companies would be somewhat responsible with customer data.

I'm not trying to start a conspiracy theory, but it just seems odd to me that they "conveniently" lost my info just as their policy expires.  I am quite steamed that I missed this opportunity by exactly one week.

Anyone else have this happen to them?  It would be interesting to see what percentage of those who paid for their E74 fix actually got a refund.

Yes, I have the same problem with their record keeping.  They have no record of returns 1-8 even though I have all the serial numbers.  They do have records of returns 9 and 10 though as they were only about a month ago.
But it seems that the only 'refunds' they were giving out were to people who had paid for service on E74 issues before the 'new' 3 year limit had expired.

 MRKEN wrote:

Yes, I have the same problem with their record keeping.  They have no record of returns 1-8 even though I have all the serial numbers.  They do have records of returns 9 and 10 though as they were only about a month ago.
But it seems that the only 'refunds' they were giving out were to people who had paid for service on E74 issues before the 'new' 3 year limit had expired.

Thanks MrKen...that's very strange. You would think that a software giant like Microsoft would have their act together and keep better records. Especially something this critical. I had requested that a supervisor contact me in the next 24 hours, but I still have yet to hear from them.

---

360 #1: FEB 2006-DEC 2007 (E-74)
360 #2: DEC 2007 - NOV 2008 (RROD)
360 #3: NOV 2008 - PRESENT

Launch night of MW2 i get home pop in the disc get to play 10 seconds of deathmatch and i get pixel splatter followed 20 seconds later by E74, such an inhumane way to go such wonderful graphics never experienced by my beloved 360. RIP 07 - 09

 allergen wrote:

I had requested that a supervisor contact me in the next 24 hours, but I still have yet to hear from them.

If you do hear from one, run out and buy some lottery tickets because your luck has just shot through the roof.

 The N Dogg wrote:

 allergen wrote:

I had requested that a supervisor contact me in the next 24 hours, but I still have yet to hear from them.

If you do hear from one, run out and buy some lottery tickets because your luck has just shot through the roof.

Hey, what can I say...I'm an optimist.  Seriously though...it's been over 48hrs now and still no call back from these crooks.

---

360 #1: FEB 2006-DEC 2007 (E-74)
360 #2: DEC 2007 - NOV 2008 (RROD)
360 #3: NOV 2008 - PRESENT

 allergen wrote:

 The N Dogg wrote:

 allergen wrote:

I had requested that a supervisor contact me in the next 24 hours, but I still have yet to hear from them.

If you do hear from one, run out and buy some lottery tickets because your luck has just shot through the roof.

Hey, what can I say...I'm an optimist.  Seriously though...it's been over 48hrs now and still no call back from these crooks.

Call them back, they're not going to call you.

 The N Dogg wrote:

 allergen wrote:

 The N Dogg wrote:

 allergen wrote:

I had requested that a supervisor contact me in the next 24 hours, but I still have yet to hear from them.

If you do hear from one, run out and buy some lottery tickets because your luck has just shot through the roof.

Hey, what can I say...I'm an optimist.  Seriously though...it's been over 48hrs now and still no call back from these crooks.

Call them back, they're not going to call you.

The reps dont do callbacks..:)) just call them back and you will just repeat the same process all over again.. delaying tactics:))

This is great news, only if I was in this category! Right now its a brick..

Now, add the No Video issue and a thousands consoles users will be happy....

I have no video, no red lights, nothing. Just audio. The video cable is not the problem here. Its all the video outputs.

I'm griping because there are thousands that have this problem and Microsoft only acknowledges the errors and red lights.

At this time I will not be purchasing another Xbox, nor in the future. PS3 or PS4(future) is really starting to look appealing.

Just like to thank Xbox support, i sent my elite back from the UK by UPS to Germany to be fixed, arrived back yesterday the 12th and it was a new unit! I don`t know wether MW2 had anything to do with it but they sent a letter saying so i could get back to gaming as soon as posiible they replaced it. And 1 month xbox live voucher. Thanks again Ps i now have 2 elites i bought a 2nd hand one for MW2 didn`t think i would be seeing the broken one back for a couple of weeks lol.

Stories ha ha you mean facts. Well how come these problems haven't been fixed . How come I've had 3 xboxs and all have failed on me? I would really like to know why can't I be reimbursed to go buy a new one and send the old one back considering you guys failed in the design of it? Why haven't you guys taken it of the market to fix the problem?

Yesterday, while playing MW2, I noticed small black dots in the game.  Then, upon reboot, E74 error.  I am still covered, since I purchased the extended warranty, but will be out as of next summer.  Am thinking about just selling the refurbished unit, and buying a new arcade unit so I will be covered for another 3 years with the E74 and rrod.  
This will be my fifth replacement unit!

So 3 years of warranty...

I have 2 questions...

1. Will Microsoft fix my XBOX if it has 1, 2, or 4 red rings?

2. Will they renew your warranty after the 3 years have expired?