Gentalmen and ladies, let me first start by giving you a temporary solution.

1- Start your xbox up and unplug your hard drive, let it load to the dashboard
2- insert your hard drive, system will restart and youll have audio.

Next let me explain that im not quit sure if the problem is really related to the monitor, or if it is more related to the xbox elite. I ve noticed only certain tvs and monitors are affected but that all have elites. I believe this problem is a simple recognition one with the elites audio interface upon start up.

Pray a patch is soon released.

My xbox isn't an elite so that's not the reason.

 Captainsoggey wrote:

Gentalmen and ladies, let me first start by giving you a temporary solution.

1- Start your xbox up and unplug your hard drive, let it load to the dashboard
2- insert your hard drive, system will restart and youll have audio.

Next let me explain that im not quit sure if the problem is really related to the monitor, or if it is more related to the xbox elite. I ve noticed only certain tvs and monitors are affected but that all have elites. I believe this problem is a simple recognition one with the elites audio interface upon start up.

Pray a patch is soon released.

For the 12th time in this thread...this DOES NOT WORK FOR EVERYONE. 

In fact, it works for very few.

In regards to the fix that has been posted many times.

If it doesnt work once, dont give up.  I have a 19'' Hannspree monitor that it didnt work on, but i tried it like 6 times and now I can get it to work.  Still need a perm fix though.

Well I have sound but no video. Called 18004MYXBOX 4 times now. They gave me troubleshooting tips but nothings working. The result is always the same, send it in for repairs...$100. I told them that it happend after the download for the new dashboard so a supervisior is calling in about 3-5 days because its happening a lot. I think they should fix all broken 360s for free

 Captainsoggey wrote:

Next let me explain that im not quit sure if the problem is really related to the monitor, or if it is more related to the xbox elite. I ve noticed only certain tvs and monitors are affected but that all have elites. I believe this problem is a simple recognition one with the elites audio interface upon start up.

Pray a patch is soon released.

I have the simple 20gb xbox.

Still not sure how they could break something like this. If the original code they used to properly detect/handle audio worked fine, why would they change a line of that code in NXE? Can't imagine NXE being a 100% rewrite...   

 Captainsoggey wrote:

Next let me explain that im not quit sure if the problem is really related to the monitor, or if it is more related to the xbox elite. I ve noticed only certain tvs and monitors are affected but that all have elites. I believe this problem is a simple recognition one with the elites audio interface upon start up.

Mine is not an elite. Maybe you meant "xbox with an HDMI port".

 Captainsoggey wrote:

Pray a patch is soon released.

I don't pray.
I sell Xboxes.

Need one? 20GB, HDMI (working flawlessy) and a decent bundle of games. From Italy.


Five days and still no fix.

 PMS Nyx wrote:

 Captainsoggey wrote:

Next let me explain that im not quit sure if the problem is really related to the monitor, or if it is more related to the xbox elite. I ve noticed only certain tvs and monitors are affected but that all have elites. I believe this problem is a simple recognition one with the elites audio interface upon start up.

Pray a patch is soon released.

I have the simple 20gb xbox.

Still not sure how they could break something like this. If the original code they used to properly detect/handle audio worked fine, why would they change a line of that code in NXE? Can't imagine NXE being a 100% rewrite...   

My thoughts exactly. How is this not fixed yet? My 360 is a paperweight till it gets addressed. No point in picking up any games till then...which is a real shame. Lots of good stuff hitting stores lately. :/

Oh, and I have a 20GB SKU as well.

Hi here :)

Is there someone on this forum that could give us an official indication about this problem being under investigation and a fix being prepared?

Five days... It's becoming a bit too long for a lot of us to wait without any piece of information. Maybe even an ETA?

thanks ;)

IF ANYONE IS IN THE UK, GIVE THE BBC WATCHDOG A RING TONITE, THEY WILL GET IT SORTED OUT FOR YOU. MICROSOFT WONT WANT ALL THIS BAD PUBLICITY JUST BEFORE XMAS. I HAVE NO PICTURE OR SOUND SINCE THE NXE UPDATE, AND I AINT PAYIN A PENNY TO FIX IT.

Have same audio issues as everyone else after upgrade to NXE.  Setup includes arcade model with 120 HDD connected via HDMI cable to Vizio 26" HDTV (720p).  If I power the console without the HDD and then install HDD console reboots and audio is resumed via HDMI cable.  Also, I noticed that when no audio is present, HDTV options are not available.  Only resolutions for DVI output are available.  After using HDD removal/reinstall work-around, HDTV options are restored to display settings under console settings.  Microsoft definately needs to get off the stick and get this fixed and compensate everyone for the problems.  And hey, lets do a little better than a free copy of Undertow!

---

Don Pike
gamertag: dpike36

PS

My arcade model is one of the newer models with the HDMI port.  It's less than a year old and has performed flawlessly up until now.

---

Don Pike
gamertag: dpike36

Lucky if you could continue to keep us filled in it'd be greatly appreciated.

I bought my arcade 3 weeks ago, specifically for the HDMI port.  And now it's a soundless brick.  This is ridiculous. 

I also note that while a lot of the gaming cites are coddling all the cool stuff you can do with avatars, they're ignoring reporting on this issue.

We've been Left4Dead :(

It´s getting old to say this but I´ll say it anyway...

I have the same monitor (BenQ G2400W) and the same problem --> no audio through HDMI after I updated to NXE. Thank you for this "new experience" Microsoft.

Luckily I stumbled upon this forum and read about the weird "turn your monitor on for five minutes ect." solution and to my surprise that actually worked despite how ridiculous it sounds. Well this whole problem sounds and feels extremely ridiculous and unnecessary. Especially considering how useless the NXE update is.

Even though I knew beforehand that it would be useless to call to the customer support I did it anyway and the lady I talked to (I seem to get the same lady every time I call the customer support, and yes she speaks finnish with an accent) just took my phone number and E-mail address and told me that I´d be contacted later. Of course I didn´t believe that they´d contact me ever but it is always fun to call them and get zero help. It´s like a tradition.
By the way this calling happened before I had found the aforementioned answer from this forum. Thank you very much xiaoanfan for bringing to public knowledge this "new and exciting" way to turn on your XBOX 360, you saved my last weekend and probably the weekend ahead.

Today I ended up sending them email regarding this issue, wonder if they´ll answer that?
I stated in my email that I´ll be extremely surprised if Microsoft actually fixes this apparent bug in NXE. I´m not saying that it couldn´t happen but the fact that NXE was released to the public with this glaring flaw leaves one to wonder if they even want to fix it. I mean, have they even publicly announced that this kind of pretty fatal bug has slipped in their hyped new release.

Just my luck, the moment I write something like this, saying that they probably wont fix this problem and that they probably wont contact me, an hour later I get a call from xbox customer support regarding this issue that I have with HDMI after theNXE update and they ask me what kind of monitor I use. When I tell them that it is BenQ G2400W they say that this is the fifth case that has come to their knowledge (fifth in Finland I presume?) and that they send this info to the U.S. and see if a patch is going to be released.

And surprisingly it wasn´t the same lady that called me this time around. The caller was some guy (still with an accent though). Wonder where these customer support calls go? Where ever it is. Working as a customer support person in Xbox Customer Support must be one of the most unthankful jobs in the world.

Your thoughts on this issue at the audio boards...

Edit: Slooooow. All has been said by amjm-whatever above. And the guy and the lady are clearly Estonian. Looks like I've been dealing with the same people.

 sixfootsxc wrote:

Lucky if you could continue to keep us filled in it'd be greatly appreciated.

The last details I posted were the latest details I had on the issue. But please know that the team continues to investigate the concern. Also, I have passed along the community's feedback on the additional workarounds found for the issue.

We appreciate your continued patience.

---

Visit Ask Xbox & Support.xbox.com.
Posts provided "as is" and confer no rights.

 l0lfat wrote:

Edit: Slooooow. All has been said by amjm-whatever above. And the guy and the lady are clearly Estonian. Looks like I've been dealing with the same people.

Thanks for clearing the nationality behind the accent.

And the gamertag is not "amjm-whatever" even though I can laugh at the joke, its AMjm021083.

Ok some important information already given in this forum and elsewhere :

I have the no sound problem as everyone here. Please notice that i have a HDMI to DVI switch in the xbox360 display parameters: before the NXE, i had HDTV parameters to choose (480p, 720p, 1080i and 1080p). After the NXE, i have no sound anymore AND a choice of resolutions instead of the choice of  HDTV format display.

It is obvious that if the XBOX360 consider the HDMI connection as a DVI connection, only the display output signal can be transmitted. It seems to me that the core problem is here.

Can other users affected by the no-sound problem confirm this?

^^ Well, yes, if you're asking if I get the DVI choices instead of the HDMI ones. A few people have suggested the same reason as you, namely that the console thinks it's using DVI, and I'd have to agree, it makes sense.

Yes for the above.

yep i used to get a list that had 480p 720p 1080i and 1080p and now i have a huge list of resolutions. so that leads me to believe the same thing.

 AMjm021083 wrote:

Just my luck, the moment I write something like this, saying that they probably wont fix this problem and that they probably wont contact me, an hour later I get a call from xbox customer support regarding this issue that I have with HDMI after theNXE update and they ask me what kind of monitor I use. When I tell them that it is BenQ G2400W they say that this is the fifth case that has come to their knowledge (fifth in Finland I presume?) and that they send this info to the U.S. and see if a patch is going to be released.

They answered my email too. The answer came pretty fast considering that I sent the email today.

The following is the message I sent. And yes, I wrote the message in english in the hopes of hitting a larger audience base.
I apologize for all the spelling errors in my message. Now that I read the message again I can see quite a few of them. At the very least there probably should be quotation marks around the phrase "non-preset mode" and the word "proir" should be "prior".

I´d appreciate if somebody would give feed back as to whether my message is even remotely understandable or complete gibberish, thanks.

--------------------------------------------------------------------------------------------------------------------
My Email Message to Xbox Customer Support begins...
--------------------------------------------------------------------------------------------------------------------

Hi,

First things first:
console: XBOX 360 60GB ; serial number:267229783305
monitor: BenQ G2400W LCD Monitor
HDMI cable: XBOX HDMI AV CABLE


After updating my Xbox 360 console to the NXE firmware I encountered the following problem.

No longer is sound being carried via the HDMI connection from the console to the monitor. This was never an issue prior the update and is thus clearly due to the update; the problem started the moment the update finished.

On a curious note I have been able to use a workaround method to get sound via the HDMI. I found this workaround method while browsing your community forums at xbox.com --  http://forums.xbox.com/1/24127296/ShowPost.aspx#24127296


The Workaround method explained:

Console connected to the monitor via HDMI cable.

Step 1: turn on the monitor and switch it to recieve DVI signal
Step 2: turn on the Xbox 360 console
Step 3: wait for five minutes
Step 4: switch the monitor to recieve HDMI signal

After doing this I get both sound and picture correctly via HDMI from the console to the monitor, just like before the update. The only difference being of course that previously I didn´t need to go through the aforementioned elaborate steps to be able to do something as mundane as to use my console normally.

If I don´t go through the aforementioned steps and decide to turn my console and monitor on normally. The screen image is green mess (due to the fact that I have enabled the Overscan option from my monitor´s settings) and the monitor outputs no audio, also the monitor´s message non-preset mode appears on the screen.
All this is solved if I take the trouble of following the steps I described earlier. After I have followed the steps the screen shows normally even with Overscan option enabled from the monitor´s settings and monitor outputs audio.

However, currently I have to do this every time when I turn on my Xbox 360 console, which is ridicilous considering that the HDMI connection between my console and monitor worked flawlessly proir the NXE update.


I contacted your finnish customer support 20.11.2008 ( case number: 1085376914) but all they did was take my E-mail address and phone number and then they told me to wait for further instructions. It is pretty obvious for me now as it was then that these further instructions are never going to arrive. And why do I make such a claim? Because it is now five days later since the problem occurred for me and many others and you still haven´t been able to fix it. This fact alone easily leads to speculation if you really are even going to fix this problem that occurs with HDMI. And to be honest I don´t think you are going to fix it. Of course I hope that you prove me wrong preferably in the near future.

Luckily I have an alternative method to get sound and picture working correctly on my monitor as opposed to many people with no alternative methods to use as a workaround thus rendering their Xbox 360 consoles currently as very expensive paperweights.

As you can probably guess I am very disappointed to this new experience. It hasn´t brought to the table anything so spectacular that in the end would warrant these unreasonable troubles people are experiencing with it.

Sincerely,
Ari-Matti Martikainen


--------------------------------------------------------------------------------------------------------------------
And now follows the answer I got...
--------------------------------------------------------------------------------------------------------------------
Loose translation of the above message to all non-finnish speaking people (do such people exist?) by me...
--------------------------------------------------------------------------------------------------------------------
Naturally at first they thank me for sending the email message.
They want me to call to the Customer Support number and give them more information about the problem I´m experiencing. Only when they have gathered enough information can they send this case onwards to the Technical Department.
The reason I have to call them back is that one more test must be carried out and the test results recorded. After this has been done the problem will be forwarded to the Technical Department.
At the end of the message they let me know that they are able to give me more information via phone and that they are sorry (apparently about the fact that I have to call back there).

Translation ends....
--------------------------------------------------------------------------------------------------------------------
Again apologies for my numerous spelling errors and akward use of english language. My english ain´t probably any better than the finnish on that reply message I got from the Xbox Customer Support.

 APLawrence wrote:

yep i used to get a list that had 480p 720p 1080i and 1080p and now i have a huge list of resolutions. so that leads me to believe the same thing.

yup Basically the update has switched off the HDMI so it thinks its DVI
this also affects  DVD play back HDCP not found

 Rahband wrote:

 APLawrence wrote:

yep i used to get a list that had 480p 720p 1080i and 1080p and now i have a huge list of resolutions. so that leads me to believe the same thing.

yup Basically the update has switched off the HDMI so it thinks its DVI
this also affects  DVD play back HDCP not found

Oh i know that also happened to me haha.

But seriously this bug needs to get fixed ASAP. it's so inconvient to have to think....."hmm am i going to want to play xbox in about 5 minutes? if so, i should turn it on now so i'll actually be able to have sound"

Since NXE install i also have lost the ability to select any HD formats and of course have no sound. I now get the choice of resolutions in display settings. I am also unable to use the HD DVD player as no secure HDCP can be found!! My xbox is looking more and more like it will be replaced with a PS3 if the problem isn't resolved soon. As well as contacting MS support i have been in touch with BBC Watchdog.

 Kruug wrote:

Ok some important information already given in this forum and elsewhere :

I have the no sound problem as everyone here. Please notice that i have a HDMI to DVI switch in the xbox360 display parameters: before the NXE, i had HDTV parameters to choose (480p, 720p, 1080i and 1080p). After the NXE, i have no sound anymore AND a choice of resolutions instead of the choice of  HDTV format display.

It is obvious that if the XBOX360 consider the HDMI connection as a DVI connection, only the display output signal can be transmitted. It seems to me that the core problem is here.

Can other users affected by the no-sound problem confirm this?

I confirm, problem is HDMI seen as a DVI connection.