Lucky 13 X wrote:

Issues like this can take time to investigate, but the team is aware.

Sure they are aware, but the question is, are they going to fix the problem?  I really like this game, but I don't think it's such a big seller.  Games that don't sell much are usually the ones that don't recieve support once they've been released.

1-800-4MY-XBOX. talk to the Xbox Live issues dept. then ask to talk to a supervisor. NOT the Issues with games dept. they cant help you. Beleive me it took 5 calls in a row in one day to talk with a supervisor, but IMO they are the only ones that speak english and are willing to listen and help out. good luck everyone keep the posts coming :  )

What does S represent and will co-op be fixed ???

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 JDog053 wrote:

What does S represent and will co-op be fixed ???

member of xbox support team.

Sweet, thanks, I am very new to this forum malarkie. Now back to assault heroes.

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Download Echoes+ and DUOtrix off Xbox Indie Games!

 Eric The Duke wrote:

 Lucky 13 X wrote:

Issues like this can take time to investigate, but the team is aware.

Sure they are aware, but the question is, are they going to fix the problem?  I really like this game, but I don't think it's such a big seller.  Games that don't sell much are usually the ones that don't recieve support once they've been released.

exactly.

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You know you're old when you can remember as a young lad queuing for a Coleco Vision with your mother.

signed - coop never worked once and it's the only reason I got it

According to a Sierra rep they've known it's been broken all along:
http://forums.vugames.com/thread.jspa?threadID=43518&tstart=0

I give up on Sierra, if they cared out at all they'd post the state of the problem (repro'd in dev environment? root caused? fix in test? patch in cert?)

Complaining doesn't work, time to talk with my money. I'm gonna get me a refund. I recommend everyone else who's disappointed to do the same.

Hi im having the same problem just download it today to fine i cant use this online , why have microsoft  left this so long! why dont they get off there back sides and fix this problem out  . Or they should refund everyone who has download this game .

A-holes! I want to play my game online!!!

ffs!!!

/signed

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[-]http://www.danasoft.com/sig/1337a1.jpg[/-]
http://www.danasoft.com/sig/1337a1.jpg

I cannot do a private chat.  I can barely ever invite friends to a game or get invited.  It gets really annoying.  Also I can't find my friends' games in the "Find Custom Match"

I've had this game since it launched, and online still doesn't work! And there's no confirmation of a fix either!

Is it still possible to get a refund now, considering this game came out so long ago?

Signed!

I really wish I would have read about this problem prior to purchasing this game.  Has anyone gotten word on refunding our MS Points on this multiplayer dud?

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Think professionals are expensive....just wait until you see what amateurs will cost you.

This is my 3rd post to this forum, and 3rd call to Microsoft about this issue.  2-3 weeks ago, they told me that if I hadn't heard from them in 1 week with a solution, that I should call them back.  Needless to say, I hadn't heard from them. 

I called today and went through the whole thing all over again, describing how the game doesn't work and on and on...

The supervisor on the phone actually said to me at one point "Sir, your game works perfectly.  You have to delete it and redownload it."  I had told her that I've already tried that, and she continued to say that there's nothing Microsoft can/will do about this issue.

Here's what I'm doing now.  I am contacting the Better Business Bureau and reporting Microsoft, Sierra, and Wanako games for fraudulent advertising and a faulty product, and I am contacting a lawyer to see if I (we) can bring a class action lawsuit against Microsoft for essentially stealing our money.  The way I figure it, each of us who are having problems with this game spent $10.  There are probably literally thousands of us having this problem, so that's tens of thousands of dollars that Microsoft has made by selling us a faulty product.

I will start a new thread about the lawsuit and please sign it if you're interested (assuming I have a case after I talk to a lawyer).

 Lucky 13 X wrote:

Issues like this can take time to investigate, but the team is aware.

I'm a little confused at what the deal is.  Time to investigate?  Hmm, let's see, turn on the 360 and try to play over Live.... There's a problem.   Took me all of 20 seconds to investigate.   Now that the investigation is over, let's admit there's a problem, let's train our call centers to not tell people that there is no problem, while we're at it, let's train them to stop telling people that it's the consumer's problem and not theirs.

If the team is aware, then let's have them make a statement.  Let's have them address the issue by telling us, "We're sorry for telling you all that you're full of it and our product works fine.  There is indeed an issue and we'll update you guys as we progress, since you've spent your money on a faulty product."

It's just very frustrating that it's been how long since the game was released, and still no admission and fix?  Maybe if "the team" would come out and make a public statement and own up to it instead of making us gamers feel ripped off, then we'd be a little less upset.  We've purchased a product with given specifications, and the product failed to meet those.  What recourse do we have?  To complain in a forum.  Attempts to email the company only lead to responses that blame us, the users, for the problem in an attempt to absolve them of any responsibility to sell a non-defective product. 

 CommanderVideo wrote:

I will start a new thread about the lawsuit and please sign it if you're interested (assuming I have a case after I talk to a lawyer).

I would keep your actions and posts limited to this thread, but if you do start another please link us all to it within this one.....

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when you frag me I shall bleed......BLACK & GOLD!!!!

http://forums.xbox.com/10644922/ShowPost.aspx

Here is where the guy started the post on the lawsuit.  I certainly signed it and encourage everyone to do so as well.  It may not be anything that could actually happen, but it would certainly get MS's attention on the matter.

It's pretty sad when all we want is our $10 game fixed.  Unfortunately,that's probably how they are looking at it, "It's just a $10 game, what's their problems?"

It's this kind of treatment from these companies that irks me since it's our dollars that keep them in business.

/signed

Guess that's just the "rigorous certification process".

SIGNED

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Life's like a video game. You've got to die sometime.

Neutral Army
SEMER = Neutral Commander of the ranks

Signed!

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Think professionals are expensive....just wait until you see what amateurs will cost you.

SIGNED

Moderators locked the thread.

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Think professionals are expensive....just wait until you see what amateurs will cost you.

Hey all, I got my points back and returned this broken game - refund was pretty easy.

For other people who want to get refunds as well - Call in to (800) 4MY-XBOX (email support won't do it). As an earlier poster said, the first line of techs on the phone won't be approve the refund, so make sure to ask to talk to a supervisor (there will be a wait). The first level techs will also tell you the policy is no refunds unless there is an error with your points or your downloads, but actually their policy is to approve refunds for "product failure", and that's what this is in this case.

I'm very happy with Microsoft & the Live Arcade and feel I have been treated well. I think it's highly likely that microsoft can't fix the problem without sierra and Wanako games making a patch. From the sierra forums, it seems to me sierra just doesn't care and is the real problem here. If you want to make your dissatisfaction with things known, I recommend you get a points refund, it's the best way to show you are not happy. Don't let them take your money in exchange for a broken product.

Hey Thor

I'm glad you had good luck in getting your money back and I wish the same to others. However, for those outside the States the call wont be free. If I was to call them from the UK, be put on hold, etc., I dare say the price of the call would out-weigh the ~£6 I spent on the game. For the sake of two pints of lager I don't think I'll bother - it's the principle of the matter that infuriates me!

Is a small disclaimer: "Multiplayer functionality bugged - fix in progress" on Marketplace too much to ask? There are poor saps that are still downloading it! :(

Same problem  here - no online co-op working.

/*me gave up trying to join ~ like many others ~ began wondering why i bothered....so....

 

/*Signed.

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Time you enjoy wasting, is not wasting time.

 Groovy *** wrote:

There are poor saps that are still downloading it! :(

I'm one of them, good game but would of been nice to play co-op. If i could be bothered i would chase them up, but for 800 points.... nah i'll pass.

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yeh wtf same thing is happening to me when i get the waiting... does anyone know a fix... =\



soemone should send this to majornelson.com nd he will bring attn to the issue

 orbit19 wrote:

yeh wtf same thing is happening to me when i get the waiting... does anyone know a fix... =\



soemone should send this to majornelson.com nd he will bring attn to the issue

 

i will contact him.

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Hello again everyone. Sorry for the long delay between posts.

Please know that the team is still looking into the concern some of you are experiencing when trying to connect online, but we are needing more details to help troubleshoot the issue further and hopefully get a final resolution. So can everyone please provide the following details to help us better understand why some of you are not able to find an online game and even better why some of you can?

- Internet service provider you have.
- Type of connection: Direct to modem, Through a gateway, Through a router, Wireless Connection
- Manufacturer of the device(s) you are using.
- Times you are trying to connect to other users online.
- Have you ever been able to successfully connect to a match online?
- If so, when?
- Have you tried doing a private match and inviting a friend to play co-op with you?
- Was it successful?
- This maybe unrelated, but it is worth asking, but any similar difficulties connecting to an online match with other games?
- If so, which games? And what steps have you tried to resolve the issue with these other games?
- Are you aware of the following support troubleshooting articles? If not, have tried the suggestions contained in them and was the information provided helpful in resolving your connection issue?

http://support.microsoft.com/kb/907711/en-us
http://support.microsoft.com/kb/909817/en-us

For example,

1. Road Runner
2. Wireless
3. Microsoft MN-740 wireless adapater with an Microsoft MN-700 router connected to a modem provided by Road Runner.
4. From 7pm CST to midnight
5. No.
6. Not applicable.
7. Yes.
8. Still did not work.
9. I can connect online to other games fine.
10. Not applicable.
11. I am now, but they were not helpful in helping me with my Assualt Heroes issue unfortunately. The information was not needed for my other games. 

Finally, if you have not called into Xbox Customer Support about this issue to provide information like you see above, please do so at your earliest convenience so we can also look there also for what steps you have tried with our phone support agents.

Once again we appreciate your patience as we continue to root out why some of you are having difficulties with this game's online mode.

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A few other things I wish to add to the above post:

- Have you checked to see if you have a strict NAT setting on your network? NAT can either Open, Moderate, or Strict.
http://support.microsoft.com/kb/908880/en-us
- Have you checked for any issues with a network firewall?
- Have you tried clearing the game's cache? The method can be found in step #5 of the below freezing article.
http://support.microsoft.com/kb/907586/en-us FYI. The other method by holding down the A button on your controller is only for the Oblivion title.
- If willing, have you tried deleting the Assault Heroes game content from your hard drive or memory unit and redownloading Assualt Heroes game then tried an online co-op match? NOTE: You will lose your save game in the process, but it would be helpful for us to know if this proved successful if you are willing to try this.

Just looking to cover all the bases.

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