thnx for trying to help out and keeping an eye on this thread lucky, but I think it's safe to say that the majority of us in here have tried all of the above measures in an attempt to connect to a co-op game over live...

I for one have tried them all multiple times and have not once been successful....there is a problem with the game itself, not our consoles or isp's....

I really hope AH gets a patch soon...this has gone on long enough, and I for one know for a fact that my MS points will not be spent on Sierra's new title "mini-golf" when it hits the MP...

In fact I plan to quite possibly start a thread in hopes to get more people to boycott the game altogether (I mean people are still buying AH w/o knowing it's flaws and that is a shame)...there is no way (imo) that these developers should be releasing new titles when the older ones they hav realesed still do not function properly and as advertised.....

---

when you frag me I shall bleed......BLACK & GOLD!!!!

 IRISHprik411 wrote:

thnx for trying to help out and keeping an eye on this thread lucky, but I think it's safe to say that the majority of us in here have tried all of the above measures in an attempt to connect to a co-op game over live...

I for one have tried them all multiple times and have not once been successful....there is a problem with the game itself, not our consoles or isp's....

I really hope AH gets a patch soon...this has gone on long enough, and I for one know for a fact that my MS points will not be spent on Sierra's new title "mini-golf" when it hits the MP...

In fact I plan to quite possibly start a thread in hopes to get more people to boycott the game altogether (I mean people are still buying AH w/o knowing it's flaws and that is a shame)...there is no way (imo) that these developers should be releasing new titles when the older ones they hav realesed still do not function properly and as advertised.....

 

QFT.
its the game not us.

And lucky, it seems you have the game also.
Play online and you will have the same problems as we do.
You do not need our information.

---

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Developers And Publishers Gaming Industry Community Center.
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To IRISHprik411:

Yeah I know how people feel on the issue, but we still need more details before we can proceed further so please provide as much details as you can.

Oh and thanks for your posts that reminded me to consider asking about NAT and firewalls.

Please remember that the issue does not happen for everyone, so as far as boycotts go that is up to you personally but may not be warranted for everyone.

---

Visit Ask Xbox & Support.xbox.com.
Posts provided "as is" and confer no rights.

Ok, just sent out a message to users who have posted to this thread at the beginning. Since there is a limit on how many dashboard messages can be sent per day, I will send out the same message as a reminder to others who have participated in this thread over the next several days. This will help us gather as much information as possible from as many users as possible who are experiencing this issue.

 

---

Visit Ask Xbox & Support.xbox.com.
Posts provided "as is" and confer no rights.

All the effort you are putting into this is appreciated lucky...I know there is only so much you can do about the issue, as I would imagine that the MP team and Sierra would be the only partys that could actually do anything about this....

It just saddens me that all of us having trouble (and I understand that "some" people may not have any problems.) , are pretty much left in the dark and out 800 points...while sierra turns their collective backs to us I consider it a slap in the face that they would release "newer" content to this dedicated community....

Like I said before: there are people, including in this thread, that are still buying AH without the knowledge of it's shortcomings....I would only imagine the chances of there being problems with this new golf game are pretty good as well, since there has been absolutely no effort, beyond calling support and going through all of the futile trouble-shooting you described at the top of this page, on the part of the developers to patch this game...

I have done everything possible in my 50-75 attempts to connect to this game and I am done trying...until this is fixed Sierra/Wanako will never see the light of day on my gamercard...

Thnx again for the messages and the responses to the thread however.....

---

when you frag me I shall bleed......BLACK & GOLD!!!!

 Lucky 13 X wrote:

- Internet service provider you have.
- Type of connection: Direct to modem, Through a gateway, Through a router, Wireless Connection
- Manufacturer of the device(s) you are using.
- Times you are trying to connect to other users online.
- Have you ever been able to successfully connect to a match online?
- If so, when?
- Have you tried doing a private match and inviting a friend to play co-op with you?
- Was it successful?
- This maybe unrelated, but it is worth asking, but any similar difficulties connecting to an online match with other games?
- If so, which games? And what steps have you tried to resolve the issue with these other games?
- Are you aware of the following support troubleshooting articles? If not, have tried the suggestions contained in them and was the information provided helpful in resolving your connection issue?

http://support.microsoft.com/kb/907711/en-us
http://support.microsoft.com/kb/909817/en-us

For example,

1. Verizon DSL whatever the higher speed is you can get 3mbps i think
2. through a modem
3. Westell 527w
4. any time of the day
5. once it was around 3pm in the afternoon (est)
6. see 5
7. yes. no luck
8. see 7
9. never. not even once
10. see 9
11. yes. wasnt really helpful in this case.

A. yes. my Nat is wide open.

I have called MS support. pretty much useless IMO.
i for one have been completely turned off of XBLA at this point. i wont be buying any new arcade games unless they are free or i get the points for free. Ive used up my last 400pts and im done. lets all thank Sierra for ruining a great experience up until this pile of crap came out.

 Fujiwarano wrote:

 IRISHprik411 wrote:

thnx for trying to help out and keeping an eye on this thread lucky, but I think it's safe to say that the majority of us in here have tried all of the above measures in an attempt to connect to a co-op game over live...

I for one have tried them all multiple times and have not once been successful....there is a problem with the game itself, not our consoles or isp's....

I really hope AH gets a patch soon...this has gone on long enough, and I for one know for a fact that my MS points will not be spent on Sierra's new title "mini-golf" when it hits the MP...

In fact I plan to quite possibly start a thread in hopes to get more people to boycott the game altogether (I mean people are still buying AH w/o knowing it's flaws and that is a shame)...there is no way (imo) that these developers should be releasing new titles when the older ones they hav realesed still do not function properly and as advertised.....

 

QFT.
its the game not us.

And lucky, it seems you have the game also.
Play online and you will have the same problems as we do.
You do not need our information.

I haven't tried the online mode recently, but honestly my one setup won't help to better identify what is happening for others and their individual connections setups.

---

Visit Ask Xbox & Support.xbox.com.
Posts provided "as is" and confer no rights.

- Plus.NET ADSL Service. 5Mbit Downstream 468mbps upstream, Interleaving OFF
- Through router, over wireless link (802.11g Official 360 adaptor)
- Linksys. WG854 (4port ADSL 2+ modem in router.
- usually between 4pm and midnight GMT weekdays but have tried < midday at weekends.
- NEVER sucessfully connected
- N/A
- Yes
- NO!
- All other games have no connection issues whatsoever (well the odd one now and agin but this is VERY rare)
- RR6 used to have a few people not connect correctly and sink in to the track. Resolved by opening the NAT on the router.  Made no difference to Assault heros
- Yes, no use in my case (well, they didn't help I have an open NAT and no lag issues)

For more information...
    - The firewall in my router is turned OFF
    - I have 14 OTHER arcade games and they ALL work fine.
    - I've tried it wired and that doesn't work either
 

I just want to say that the reason I purchased Assault Heroes was solely for the purpose of being able to play it with my friend.  As a matter of fact, the reason I purchase most Xbox Live Arcade games is to be able to them with a friend over Live.  With Assault Heroes, I’ve tried countless of unsuccessful times to do so. 

 

Last night, Mikebz28 and I played GRAW2 without a problem, but when we had tried to do so with Assault Heroes, when it first came out, we had no success.  I hope this issue will be resolved with either a patch or a refund.

an refund and then a patch would be nice:)

---

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Developers And Publishers Gaming Industry Community Center.
Coming SOON!
The place for all Gamers...

1. AT & T DSL
2. Wireless
3. I'm using the 360 wireless adapter with a 2wire wireless gateway provided by the ISP.
4. Usually after 10 pm, but I also tried saturday during daytime. I also tried to connect to my brother (so I know there were other people)
5. Never.
6. N/A
7. Yes.
8. No.
9. I never had any problem connecting online with other games.
10. N/A
11. I'm aware of them, but they didn't help me.

1. I did, it's open. Currently I have my 360 on DMZ.
2. Yes, I did.
3. No, but I will.
4. I tried without any positive results.

 Lucky 13 X wrote:

- Internet service provider you have.
- Type of connection: Direct to modem, Through a gateway, Through a router, Wireless Connection
- Manufacturer of the device(s) you are using.
- Times you are trying to connect to other users online.
- Have you ever been able to successfully connect to a match online?
- If so, when?
- Have you tried doing a private match and inviting a friend to play co-op with you?
- Was it successful?
- This maybe unrelated, but it is worth asking, but any similar difficulties connecting to an online match with other games?
- If so, which games? And what steps have you tried to resolve the issue with these other games?
- Are you aware of the following support troubleshooting articles? If not, have tried the suggestions contained in them and was the information provided helpful in resolving your connection issue?

 

Type of connection:  Tried on DSL (at&t) at home, Comcast Cable (parents), UCLA LAN (work), both wired and wireless at most places

Tried Netgear 614 wired router, Linksys wrt54gv5 wireless and netgear 624v3 wireless.

Tried connecting usually between 6pm-midnight weekdays.

Never been able to successfully connect to a match, invite to a private one or anything.  It always freezes on either the Loading... screen or Waiting... screen.  Why the difference?  no clue.

Never had any trouble connecting with any other game.  Spent the past couple months playing a whole lot of rainbow 6 and gears of war.

Seen the articles before, not helpful i'm sorry to say :C

 

 

- At&t DSL elite.
- gateway tried both wireless and currently wired
- 2 Wire 1701HG Gateway
-  at least 10 Times tried to connect to various people including friends.
- have never been able to connect, stops at the waiting part.
-firewall should be ok. no issues. 
- tried private, public, with private chat, without private chat. muted, unmuted, all the tricks tried with other online games. no luck
- have not tried to clear cache.
- only game with this much trouble. 
- ports are open according to Xbox Live.
- NAT is open

-tried deleting the game and redownloading the game. no luck

 

good luck.  Sierra is no help   poor customer service.

---

on 3rd 360.

- Internet service provider you have.
Verizon DSL
- Type of connection: Direct to modem, Through a gateway, Through a router, Wireless Connection
Wireless Connection
- Manufacturer of the device(s) you are using.
Westell (Modem) Linksys WRT54G (Router) Xbox 360 Wireless Adapter
- Times you are trying to connect to other users online.
Evening 6pm-12am PST
- Have you ever been able to successfully connect to a match online?
NO
- If so, when?
- Have you tried doing a private match and inviting a friend to play co-op with you?
Yes
- Was it successful?
NO
- This maybe unrelated, but it is worth asking, but any similar difficulties connecting to an online match with other games?
Yes
- If so, which games?
Several
And what steps have you tried to resolve the issue with these other games?
I turned on DMZ on my router. Haven't had any connection issues since. (except for AH)
- Are you aware of the following support troubleshooting articles?
Yes
 If not, have tried the suggestions contained in them and was the information provided helpful in resolving your connection issue?
- Have you checked to see if you have a strict NAT setting on your network?
I had Moderate NAT, But now its Open after enabling DMZ.
- Have you checked for any issues with a network firewall?
Don't have a firewall.
- Have you tried clearing the game's cache?
Yes
If willing, have you tried deleting the Assault Heroes game content from your hard drive or memory unit and redownloading Assualt Heroes game then tried an online co-op match?
Yes

hmm, i have been trying to get this working with a mate for ages, we both normally use the wireless adapter, and we have been having the same problems as those posting on this thread, today we tried running it without the wireless adapter, so our setup was identical to what it was before, only now we were connected to the routers via ethernet cable rather than by a wireless connection, its a huge pain in the *** as normally my 360 isn't anywhere near the router, so naturally, its an unacceptable solution for most, but seems like somehow assault heroes dev team screwed up in the wireless case

1. Orange Broadband
2. Through a wired router
3. Belkin f5d5231-4 (4 port router), connected to modem from Orange
4. Any time of the day
5. Yes
6. In December right after the game came out. Hasn't worked since.
7. Yes.
8. Still did not work.
9. I can connect online to other games fine.
10. Not applicable.
11. Yes. Tried all suggestions to no avail.

---

XBOX AMBASSADOR

Send a friend request to "Wave 100" to join our Xbox Live Arcade Clan.

1. Time Warner Roadrunner
2. Wireless connection
3. Linksys WRT54GS w/ official 360 wireless adapter
4. Mostly after midnight Eastern US and weekends
5. Never successfully started an online match - people can connect to me, me to them. But the game gets stuck on the waiting screen....
6.N/A see above
7. No luck creating or joining private matches - same result.
8. N/A see above
9. Never had any other problems connecting that weren't game related glitches - been on Live over 4 years.
10. N/A see above
11. Aware of info and no luck. NAT is open....

I appreciate the effort, but I think this going nowhere....Sierra/MS have hosed us on this one.                                                                                                                    

Let me guess MS nor Seirra STILL have no F**king clue what the problem is. cause as you can very well see there is a broad range of different ISPs that cant connect. So im pretty confident its not us. Wheres my  MS PTS refund?

- Internet service provider you have.
Versatel/Tele2
- Type of connection: Direct to modem, Through a gateway, Through a router, Wireless Connection
Through a router - but ports are forwared correctly
- Manufacturer of the device(s) you are using.
Davolink Modem/Router
- Times you are trying to connect to other users online.
All the time
- Have you ever been able to successfully connect to a match online?
Never Ever!
- If so, when?
- Have you tried doing a private match and inviting a friend to play co-op with you?
Yes.
- Was it successful?
No.
- This maybe unrelated, but it is worth asking, but any similar difficulties connecting to an online match with other games?
No , Ports Forwarded and NAT is open.
- If so, which games? And what steps have you tried to resolve the issue with these other games?
None
- Are you aware of the following support troubleshooting articles? If not, have tried the suggestions contained in them and was the information provided helpful in resolving your connection issue?
Did'nt do a thing.

 LingoManiaC wrote:

hmm, i have been trying to get this working with a mate for ages, we both normally use the wireless adapter, and we have been having the same problems as those posting on this thread, today we tried running it without the wireless adapter, so our setup was identical to what it was before, only now we were connected to the routers via ethernet cable rather than by a wireless connection, its a huge pain in the *** as normally my 360 isn't anywhere near the router, so naturally, its an unacceptable solution for most, but seems like somehow assault heroes dev team screwed up in the wireless case

Sorry guys, somewhere along the line i forgot to mention that when BOTH me and my mate stopped using the wireless adapter and connecting to our routers directly via ethernet that it Assault Heroes co-op over Live WORKED.  So we changed nothing felse about our setup, when we connected to our routers via the wireless adapter, it didn't work, when we connected to it via ethernet, it worked like a charm, thats a major pain in the neck for most, including myself, but thats the problem it seems, now its up to the dev team to fix it up so it works with the wireless adapter

 LingoManiaC wrote:

 LingoManiaC wrote:

hmm, i have been trying to get this working with a mate for ages, we both normally use the wireless adapter, and we have been having the same problems as those posting on this thread, today we tried running it without the wireless adapter, so our setup was identical to what it was before, only now we were connected to the routers via ethernet cable rather than by a wireless connection, its a huge pain in the *** as normally my 360 isn't anywhere near the router, so naturally, its an unacceptable solution for most, but seems like somehow assault heroes dev team screwed up in the wireless case

Sorry guys, somewhere along the line i forgot to mention that when BOTH me and my mate stopped using the wireless adapter and connecting to our routers directly via ethernet that it Assault Heroes co-op over Live WORKED.  So we changed nothing felse about our setup, when we connected to our routers via the wireless adapter, it didn't work, when we connected to it via ethernet, it worked like a charm, thats a major pain in the neck for most, including myself, but thats the problem it seems, now its up to the dev team to fix it up so it works with the wireless adapter

thats not the problem. if you read half of the post on this thread you would know that more than half of us are using wired connections.

Thanks for looking into this, even though it is a bit overdue.


- Manufacturer of the device(s) you are using.
Linksys WAG354G ADSL Modem/Router running current firmware
Official Microsoft Xbox 360 wireless adapter

- Times you are trying to connect to other users online.
Usually between 19:00 and 01:00 GMT, though i've tried during the day at weekends as well.

- Have you ever been able to successfully connect to a match online?
Never.

- Have you tried doing a private match and inviting a friend to play co-op with you?
Yes, and this was unsuccessful.

- This maybe unrelated, but it is worth asking, but any similar difficulties connecting to an online match with other games?
None whatsoever - everything else works perfectly.

- Are you aware of the following support troubleshooting articles? If not, have tried the suggestions contained in them and was the information provided helpful in resolving your connection issue?
I have tried all of them and none of them helped.

- Have you checked to see if you have a strict NAT setting on your network? NAT can either Open, Moderate, or Strict.
http://support.microsoft.com/kb/908880/en-us
My NAT is open.

- Have you checked for any issues with a network firewall?
My 360's local IP is in my router's DMZ so this does not apply. I tried enabling it just for the *** of it and still have connection trouble regardless.

- Have you tried clearing the game's cache? The method can be found in step #5 of the below freezing article.
http://support.microsoft.com/kb/907586/en-us FYI. The other method by holding down the A button on your controller is only for the Oblivion title.
Yes, no luck.

- Internet service provider you have.

Road Runner 6MB Premium Service

 

 

- Type of connection: Direct to modem, Through a gateway, Through a router, Wireless Connection

D-Link DI-604, XBOX is configured in the DMZ with Live Ports forwared to it's IP Address which is statically assigned.

 

- Manufacturer of the device(s) you are using.

Microsoft, D-Link

 

- Times you are trying to connect to other users online.

M-F after 7 PM and before Midnight

S-S Anytime between 9 AM and Midnight

 

- Have you ever been able to successfully connect to a match online?

No.

 

- If so, when?
N/A

 

- Have you tried doing a private match and inviting a friend to play co-op with you?
Yes

 

- Was it successful?

No

 

- This maybe unrelated, but it is worth asking, but any similar difficulties connecting to an online match with other games?

No

 

- If so, which games? And what steps have you tried to resolve the issue with these other games?

N/A

 

- Are you aware of the following support troubleshooting articles?

No

 

 If not, have tried the suggestions contained in them and was the information provided helpful in resolving your connection issue?

 

Why should I have to have a different setup for this game?  Live is supposed to eleminate the need to have games be difficult to connect to, it's why I send Microsoft $50 for the service each year.  I pay, you make it work.  If I pay and I have to make special adjustments per game, and I have to make it work, I want a partial or full refund for Live.

 

-The Dren

 

---

ClanEasyFrag

360Blog

- Internet service provider you have:

Comcast Home Package

- Type of connection:

Through a router (MicroSoft MN-700 : running most current firmware)

Wireless Connection on 360 using official adapter

- Times you are trying to connect to other users online:

M-F after 7 PM and before Midnight

S-S Anytime between 9 AM and Midnight

 
- Have you ever been able to successfully connect to a match online?

Connect yes, actually play a match no.  It just hangs at the "Waitng Screen"

 
- If so, when?
N/A

 
- Have you tried doing a private match and inviting a friend to play co-op with you?
Yes

 
- Was it successful?

They were able to connect, but game just won't go pass the "Waiting Screen".  We were still able to chat though.

 
- This maybe unrelated, but it is worth asking, but any similar difficulties connecting to an online match with other games?

Not once since I've been using LIVE (was a first wave Beta tester).

 

- If so, which games? And what steps have you tried to resolve the issue with these other games?

N/A

 
- Are you aware of the following support troubleshooting articles?

Yes

 
- If not, have tried the suggestions contained in them and was the information provided helpful in resolving your connection issue?

 I cleared my cache and tried re-downloading, both to no avail.

I called MS support (the one in India) and requested my points to be reimburst.  I had to fax them a copy of my consoles purchase receipt.  Why I'm not sure?  Then I was told to wait 3 days and call them back.  Did so and was then told it could take up to two week for MicroSoft to have the points become available.  WTH!?!?!  Last arcade game I buy!

---

Think professionals are expensive....just wait until you see what amateurs will cost you.

I already got a refund (highly recommend it to anyone experiencing this problem if you can call support toll free), but here are my answeres anyways (since you messaged me...)
1. DSL Extreme
2. Wireless
3. D-Link NAT/wireless & US Robotics modem
4. Late Evenings, various days
5. NO - it always just hung at the waiting screen
6. NA
7. Yes, I tried every possible way to connect I could find
8. still didn't work
9. Never had any difficulty with any other game (Gears of War, Big Bumpin & Pocketbike racer)
10. NA
11.  Yes, all net tests pass & I have open NAT. will not do heroic measures to try and fix things for one game when it is the only problem one

-----
So Lucky X 13, Why are you collecting this data? are you part of the Wanako dev staff?

If you are in contact with devs, ask them why they don't have any timeout or error detection for the waiting to connect thing. I know TCR's say games can't dump error codes or obscure messages, but it's kinda dumb that there is no failure checking with user-digestible error messages in the connection code. It would help narrow down the problem for them, I'm sure. If they can't figure any way to patch, at least they should be able to update with better error handling there.

Internet service provider you have.
- Type of connection: Direct to modem, Through a gateway, Through a router, Wireless Connection
- Manufacturer of the device(s) you are using.
- Times you are trying to connect to other users online.
- Have you ever been able to successfully connect to a match online?
- If so, when?
- Have you tried doing a private match and inviting a friend to play co-op with you?
- Was it successful?
- This maybe unrelated, but it is worth asking, but any similar difficulties connecting to an online match with other games?
- If so, which games? And what steps have you tried to resolve the issue with these other games?
- Are you aware of the following support troubleshooting articles? If not, have tried the suggestions contained in them and was the information provided helpful in resolving your connection issue?

1. Verizon FIOS 15/2
2. through a router
3.dlink
4.too many
4. once
5. when i was playing with a friend
6. yes
7. no
8.nope all games work perfectly
9. yes but it does not help

Does anyone have any conections to any online media? Kotaku, Xbox360 Fanboy or Joystiq for example? They don't seem to care which I think is strange.

STILL DOESN"T WORK. F*&^%$g Sierra as%$^les.

- Internet service provider you have:
BTYahoo!

- Type of connection:
 Through a Wireless router

- Manufacturer:
BT Voyager 2091 Wireless Router
Also, tested Netgear DG834 Wired

- Times you are trying to connect to other users online: Multiple times between 16:00 to 02:00 GMT

- Have you ever been able to successfully connect to a match online? : NEVER

- Have you tried doing a private match and inviting a friend to play co-op with you? :
Yes

- Was it successful? :
no difference

- This maybe unrelated, but it is worth asking, but any similar difficulties connecting to an online match with other games?
NO

(Nat Open - firewall ports forwarded appropriately for XBOX Live. No such problem with any other of my online games for either router)

i have never been able to ever play anyone on-line with assault heros, i have had no problem with ay other game dics or arcade download games playing on line, i send 2-3 hours on the phone between xbox 360 tech support and my router manufacturer problem is with assault heros server or the likes of that, thru forum i read everything possiable about this problem dating back to early december ? whats up ? if theres a problem fix it !!!!! or refund >>>>>>>>>!!!!!!!!!

the game is great fun and i hope they come out with more like it but fix the problem!!!!!!

wakakano games ,seirria online or xbox live whoever!!!!!!!