TopsideSalmon wrote:
This process does not appear to work and I would like to havea supervisor give us another way of communicating our issue. First of all my son has not used his account since his original suspension which was to October 15, on the 15 he tried to log on and it was extended until October 20, on the 20 he tried to log on and it was extended until November 3. He has not used the account so he can't have any innapropriate language. Also, the first email today said our first coments were posted then a second one said it wasn't. I don't care if it is posted or not but I want a clear expanation for why a service I have paid for is suspended again and again with no additional information. If I do not recieve some way of actually speaking to someone on this matter I will be contacting the Attorney General's Office to file a claim. I am saving a copy of this communication.
I would appreciate help in resolving this matter.
Thank You
Your son put "Negroes are lazy good for nothing tricksters and crack smoking swindlers. ALL NIGS MUST DIE I have a broken wrist dont judge my ability" in his bio, which is clearly inappropriate and against the Terms of Use. Your son has numerous infractions which show a trend of misbehavior on Xbox Live that is against the Code of Conduct and Terms of Use. We reserve the right to suspend users that exhibit this behavior with actions up to and including permanent suspension of users accounts and consoles from Xbox Live.
We want you to play and have fun. We need you to follow the Code of Conduct and Terms of Use however. Help us out be ensuring that your son does this, and he won't get suspended.
