Game ME3 preorders being cancelled.

But they have cancelled pre-orders... lol.

Scowy:

From Gamedigitals Twitter account

@IRB @Xenovive We haven't cancelled any pre orders, we had to remove the product from the website due to reaching pre order allocation.

Tweet Reply 1

Tweet Reply Part 2

Jay if they're ment to be links they're not attached! lol

They are sparkle. It's just this forum is so damn shambolic they don't display properly because how DARE I use Firefox instead of IE!

https://twitter.com/#!/Gamedigital/status/169021363611377664

https://twitter.com/#!/Gamedigital/status/169021574320627712

https://twitter.com/#!/Gamedigital/status/169053853545803776

"If anyone you know has had their order cancelled can you ask them to shoot their order number to facebook@game.co.uk please?"

Why don't you just get the game cheaper in the supermarkets on release day? Any DLC that you want won't be as damaging to the bank balance that way

Try google chrome Jay, it lets you post links and videos etc. no problem. Just awkward with the paragraphs!

God knows why they haven't sorted the forums out yet, it is shambolic to say the least! 

I've been reading the tweets to and from game and I cant honestly believe they are saying they haven't cancelled preorders when people clearly have them showing as cancelled on their order history. Would we nice if they could give us an official statement .

PrimoFuSion:

Why don't you just get the game cheaper in the supermarkets on release day? Any DLC that you want won't be as damaging to the bank balance that way

Becuase you cant get the N7 edition anywhere else...

L1nko64:

He's allowed to base his views on the demo, after all that is the point of demos lol

And who was talking to you shush 

I'll shut up when you stop talking utter tripe. So expect me to keep posting for a long time.

demetre1972:

L1nko64:

He's allowed to base his views on the demo, after all that is the point of demos lol

And who was talking to you shush 

not needed.
The reason demos are there are to give you a feel of the game before you spend stupid amounts of money on a game you might not enjoy. saying that though one person may find it the most amazing demo ever and others with think it's pants but thats their opinion. to comment on the fact that someone has found the demo poor in their opinion is silly. (if i tried the demo i would probably find it poor)  this is what link was trying to say.

This is a reply to someone who had theirs cancelled, taken from that Bioware forum thread.

I thought it may interest you all to know that I just received an email from Mandy Jarvis in response to my questions yesterday.
---------------------------------------------------------------------
It was the fault of our fraud protection measures. Due to the limited stock of the item in question, we are obviously a target for fraudulent orders and had to tighten our security settings for orders, and inevitably some genuine customers have been caught up in the process.
In regards to your order in particular, I, unfortunately, cannot re-instate it or place a manual order for you, as every copy of the item in question has been allocated on our system.
Thank you for taking the time to contact Ian Shepard & Myself,
We hope your queries have been resolved to your satisfaction.
---------------------------------------------------------------------
So, that's that. No CE for me. Also, it still sounds like a pretty goddamn convenient excuse to me, but there's obviously nothing I can do about it... 

Does seem like a really convenient excuse, the way they have handled all of this is **** poor.

Wow, thats ****, no wonder people wont be too bothered when Game finally closes

LOl, so let me get this straight they took too many orders and when they couldnt secure the stock they said it was due to security measures that they have obviously never used before??

~

even i could come up with a better excuse than that!!

~

I would have at least said my cat ate it.

It's obvious seeing as they took it off the website and then started cancelling peoples orders with excuses like that and it still isn't on their website. Surely if they have been cancelling loads of peoples orders they should now have some available or am I being stupid? Why don't they just admit they took too many preorders for it and cannot fulfill them?

This is one reason why retailer exclusive editions suck.

They took it off the site a few weeks back aswell (21st Jan) as i asked them about it going back on the site for order for a friend. They said then to me that it wont be coming back to the site to order as they had sold all there allocation, then 4-5 days later it was back up for order.

It's ok Sparklefingers, i'll let him off.  Dont think he was around when i was a regular on here bless him and his silly comments :)

WOW. game have seriously cocked up. the poor people that ordered this. i would now be the evil side of me and a strongly worded letter would have been sent to game etc. (kind of like a letter recently sent to play from me with regards to a pre order being cancelled due to them no longer stocking it only to find they were no longer stocking it at the price agreed and that it had increase in price by 50%)

-

i know it's just he's saying you can't decide if a games worth a purchase from a demo (despite what it's for) and then telling you to shut up after pointing it out. not on.

This is an email I seemed to get from head office after emailing the facebook@game.co.uk address:

==============================================================================

Thank you fro your email.

I can confirm this order was cancelled sue to game not receiving sufficient information on you’re your,

When placing your order you did not provide a shipping address.

Please contact customer services and we will be happy to assist you with your order.

Kind Regards

=============================================================================

Utter BS.

This was my response:

=============================================================================

Please see below for my email confirmation clearly showing both my shipping and billing addresses.

The only address that may have caused issue is the one assigned to my reward card. The reason for this is that recently there was a breach of the Game Group servers in which it was reported that personal information may have been compromised.

However, both the billing (visa) and shipping addresses are correct. Also, if my order has been cancelled why have my reward points not been refunded? Also, why was there no notification of the cancellation???

You assertion that the shipping address was not provided smacks of being a poor excuse as without providing this information the order would not have been processed at all.

Can I ask that you tell me the real reason for the order being cancelled please?

Regards,

=============================================================================

Just check im good for now but really **** poor service and will be the last time I use game as this the only thing they have that others don't but will place a normal copy preorder to anyway mine says this 08/07/2011 14:33 Unshipped at the moment

Whats the odds on these CE's turning up on Ebay selling for silly money?

Does anyone know if the extra content like the extra squad member and mission will be available to download off the marketplace for those who are not lucky enough to have got the collectors edition?

From what I've read over on the Bioware forums the character and mission will be available but the armor, guns, pet, and casual outfit won't be

Interesting. I got a reply from Game about the unknown cancelled order item on my order history. The item (as per my earlier post) was 0 qty with no order date (but wasn't there a week ago) and I can't click on it to see what it is. I emailed Game asking what this erroneous order is and they emailed me back:

"I can confirm that this is the correct order number for your preorder of Mass Effect xxxxxxxxxxxx"

And gave me the order number for my mass effect order. What's odd is I know the order number for that, it's earlier on my order history, and I never mentioned mass effect in my email to them.

As of now my me3 order is still "unshipped" but it makes me wonder if they bodged something up on their records which has lead to this unknown order on my account and people's me3 preordered seemingly cancelled for no valid reason.

I have to say this sounds like a massive *** up by GAME Group, gotta feel sorry for those of you that have been denied your pre-orders.

Not just GAME having issues, took a call from the Gamestation that I pre-ordered the LE edition with, they have said they should have stopped taken pre-orders for the CE version a month ago, but were not told by Head office...so whilst my voucher says CE edition, there is a chance I wont get one...bit of a bugger, the manager there is looking into it for me

Game and Gamestation both owned by the Game Group.

I know, but interesting as it seems both "brands" suffering possible same issues

I wouldn't be surprised if they aren't telling people because they hope those same folk will then order a regular edition from them instead, rather than going to cheaper places like Amazon.

They are taking pre-orders for the standard edition but by doing so  you get some kind of bonus pack of weapons and armour.....be interesting to see what happens in a couple of weeks

This is what the HQ rep had to say:

=========================================================

Thank you for your email.

I have had the matter looked into the reason your order was cancelled.

I have been advised the reason your order was cancelled was due to a system error.

I apologise for any inconvenience caused and can assure you this will not happen again.

If you require any further assistance please contact me in order for me to assist you.

Kind Regards

==========================================================

So that's it, not even an offer to reinstate my order or do anything about it, just "we screwed up, sorry".

So unimpressed, my response below:

==========================================================

None of this adds up. First you told me it was because I had not

provided my shipping address (which I clearly had) and now it's because

of a "system error".

You have still not addressed the issue of my Reward Points not being

refunded despite the order being cancelled and finally you have

apologised but made no attempt to actually correct the issue.

May I kindly suggestion that someone at Game be a little more proactive and actually try to resolve the problems.

Regards,

============================================================

Game.co.uk == a bunch of jokers. Is it any wonder that they're on the verge of going under?

Is this just happening to the online store, or is it instore as well.

Quick question for those that pre-ordered the CE at Game, what does your pre-order receipt say? Mine just says DEP .360 MASS E £5.00....does that mean its the normal edition?

Mexicola1984:

Quick question for those that pre-ordered the CE at Game, what does your pre-order receipt say? Mine just says DEP .360 MASS E £5.00....does that mean its the normal edition?

Just checked ours and it still states unshipped N7 Collectors Edition so hopefully we're ok for that. Doubt it'll be delivered on time though even if the order stays on their system - of the last 3 360 preorders we made they have turned up about half a week late! If it wasn't my other half paying for this I would not have used Game, their service has gone totally shoddy in the last 6 months or so. I took the chance of Skyrim not arriving on time and bought a second copy from Asda, gladly, as the Game copy turned up the following thursday. Terrible service.

Inapplicable:

Mine says the exact same, I asked for the CE. I hope this means I've got a CE otherwise I'll be stuck with money on a gift card that I don't want >_<

Yeah, I pre-ordered the CE in-store mine says" DEP .360 MASS E £5.00" I also bought Dragon Age 2 the same day I pre-ordered it. On my Dragon Age 2 receipt at the bottom it says (my pre-order issue receipt is stapled with my Dragon Age 2 one):

Description: DEP.360 MASS EFFECT 3 COLL ED

I went in-store to check and they said that I have pre-ordered the CE and also said that they only do deposits on products over £50 or pre-order PC Games.

DEP means deposit so that means you have got the CE because its over £50.

Yeah I just checked my original receipt that is stapled to the preorder issue one and it has the added CE part at the bottom. Should have checked that >_<

MA71LDA:

Whats the odds on these CE's turning up on Ebay selling for silly money?

Just looked on eBay, I am paying £70 for mine. The top I have seen is £299. You can buy an Xbox and a half for that.

Check it out: www.ebay.co.uk/.../250996535969

ShopTo have just announced that they (along with other retailers) will be selling the Collectors Edition: www.shoptonews.net/.../mass-effect-3-n7-collector%E2%80%99s-edition-announced

On the face of it, it looks like EA have done the same as Capcom and broke the exclusivity arrangements with GAME group.