Common Games for Windows LIVE Problems:
There are a lot of issues users run into with logging in to their gamertag ingame. It is assumed by me that. (A) You are in a supported region of Live. (Where you are physically located is in the supported regions list.) (B) Meet the system requirements of the LIVE service. (Net framework, Windows XPSP3/Vista/Win7, Live supported high-speed internet, OS Service packs, etc.) (C) Meet the system requirements of the Live game you are playing. (Vista only game, Flash player, Rockstar Social Club, DX9/10/11 software/hardware, etc) (D) Have created an online gamertag outside of the game. (E) Have basic network, and computer knowledge. (You have Administrator Rights to the PC/Network, Know how to navigate to your router, and make changes, can change any setting or remove any software, etc)
Note: Some of this foreword does not apply to all areas or if any. This is a standard statement to make sure you do/have the necessary access/software to be successful in troubleshooting.
When I launch Games for Windows LIVE game it will not save my game status.
This will always happen with your first installation of any Games for Windows LIVE titles, and if you bypass the creating/loging in of a profile this error will apear. This is normal behavior of all Games for Windows LIVE titles, and can be read through most of the game manuals. Games for Windows LIVE requires profiles to be create to save the game progress, and If you are in a unsupported LIVE region you will have to create a local profile otherwise you will need to download your LIVE (online) profile from the servers by logging in as a existing user.
This gamertag is not supported for multiplayer.
This means that you are playing on an offline gamertag. Games for Windows LIVE does not require you to create an online gamertag. You can install the game, create an offline account, play single player, and save the game on every title available. Users run into problems by using an offline profile, and not creating one using their web browser, or they are not connect-able to the LIVE service, and create a profile. The system cannot connect to Live, so it creates an offline profile. After a while the user will head to the multiplayer only to see this message. Also they play a single player game, new DLC comes out for it, and they want it. How you fix it is by creating an online gamertag. This topic is covered in the Joining Games for Windows LIVE part of this thread.
I cannot connect to LIVE when I first start the game.
This is normal behavior with all of the Games for Windows LIVE titles. When you first install a new game to your system (That has never been installed to the system before.) it will not know what the LIVE access key (cd, product, online key, etc.) is to the game, so it will always fail. When you see the failure to connect to LIVE, because of invalid product key error; Click try again, and enter the key. It will then connect to LIVE. (assuming that the game/service is up to date.)
After typing in my product key, I am prompted to update Games for Windows LIVE system.
- This is a requirement in order to connect to the LIVE service. Basically it is updating the files that fall under the installation tab of "Microsoft Games for Windows Live - Redistributable" inside your add/remove programs. In order to log into your online profile, you will have to update the LIVE service to the lates version.
- A game update may be required as well, but only if there is one available for the region of the game. Ideally if you can update the Live system update through the ingame updater then game updates, and profile downloads will not be an issued.
- Another thing with this part, you will have to type your Windows Live ID three times in order to login. I don't know why this is. It seems that when Live updates it forgets the Windows Live ID credentials of your profile, because there is no profile on the PC yet. It is annoying but you will only have to do these steps one time.
Games for Windows LIVE will not update.
The update bar sits there & does nothing. If you are connectable then the blue bar should gradually get to 100%. The blue bar is downloading the files from the server and is dependent on your speed. The next message is for the user to save what ever game progress, and quite the game. After getting to the desktop UAC will prompt, and GFWL installed will update the service. Check the below items to resolve.
Cannot download profile.
When the service tries to download my profile, the status bar sits their, and does nothing. This issue is caused by users bypassing the ingame updater, and manually patching all of the updates. If you cannot connect, and update the game using the updater, then you will run into this problem. It basically means you are unable to connect to the Live service. You will have to open the ports the live service needs in order for your profile to be downloaded, and signed in.
Logging in to your gamertag.
This is a tough issue for many new users. They think that hey I can browse the internet fine. What's the deal? Live is a service that needs to have ports opened that usually won't be open, in order to work properly. It is comparable to a hosted dedicated game server through your PC. If you don't open the ports, and redirect them to the correct PC behind your firewall the service will never be seen by other gamer's game browsers. That being said lets continue.
Most of the time, when you cannot log into LIVE, there is something wrong with your network setup. You can look at the log files for the problem, but with this problem the service will tell you have a network problem. The best way to figure out what is going on is to circumvent your router by directly plugging your PC into the cable/dsl modem. If you can log in, check your network settings to see if it shows that your Nat is set to open. Also it is a good idea to test the connection by joining an online multiplayer game. See if you experience any type of lag, sign in changes, getting randomly kicked from the game, or any other anomaly. If that works then it is your router that is cause of not being able to login.
If you have a problem logging in while directly connected to your modem, then it is either a program like hamachi, xfire, firewall,antivirus/spyware, or ISP firewall that is blocking the service. There are instances that none of this works. Only things left could be that the ISP is incompatible with Live, router/gateway is incompatible, MTU settings in not within parameters, or your modem has a built in firewall that needs to be configured. If you are using your ISP's hardware, and think that is the problem. If you suspect your ISP is incompatible it is best to call their support line, and ask them if they support Xbox LIVE. They should be able to help you setting up LIVE too.
Running MS Services only.
The easiest step to take in order to make sure nothing is running that could block the services MSconfig. Search for MSconfig inside the search box in the start menu, or the search button on XP. Open it up to services. Click disable all services, and restart the PC. Check to see if it is working now. If it is not working then uninstall any program that could be adversely affecting the ability to connect. If it is still not working it is most likely not your software, and the problem is with your network hardware.
Your Games for Windows - LIVE is set to communicate with friends only. You cannot participate in matchmaking while this setting is active.
Your game for windows live account is set to communicate with friends only.
Your Windows Live account is not authorized for communication.
Sign into Xbox.com with your gamertag. Then click your gamertag in the top right. To the left of your avatar change your online safety settings accordingly.
Multiplayer priviledges are disable on your account.
This can be two different issues entirely. Either you have a child account and the Games for Windows LIVE option is disabled in your safety settings, or you have been given a account suspension either due to non-payment, or online corrective actions by your online interactions.