As you probably can see from the timestamp of the first message, it has been quite a while since I reported the issue. I have also reported the issue on several other forums here on Microsoft support but so far none of the troubleshooting tips have helped. Not only that, but I bought three other games (Batman Arkham Asylum and City, as well as GTA IV) without knowing that they had GFWL. So far I have bought four different games and they all share this issue. I, as a student with not much extra money in my hands, have usede what little extra I've got to these titles and found out that they are flawed.
The problem with not purchasing games with GFWL is rather obvious. The games are good. I cannot understand why Microsoft as a company dependant on its customers wants to *** on their faces like this. Behaviour like this leads to piracy, because at least those games do not require always on DRM on flimsy servers and provide in depht, detailed guides on how to get the games to work. In essence, pirates provide better customer service. After this, no-one should be surprised about the "rampant piracy" because you have entirely brought it upon yourself.
I want to play the games I paid good money for, I want to be able to save in a game I paid good money for and to do this I am willing to let a Microsoft employee get on my computer and try to fix the issue. Thus far every solution has turned out to be useless, and some have been reported to put my computer to risk. Who is responsible if I do what your troubleshooting crew tells me to do and end up rendering my one and a half thousand euros worth of a computer useless?
Should you fail to provide me with a working solution and instructions that I can follow without knowing everything there is to know about networking, firewall ports or such, I demand refund of a full retail price of each of the four titles I bought and a formal apology. It is good money I paid for each of those titles and I expect to get something for that money.