*Update* Tuesday 2/12/13
We have received word that the issue has been resolved and that all users should once again be able to connect within their games. If you are still having issues please, try the commands listed below and attempt to sign in again. If you are still unable to connect please call us and we will work with you to get you signed in.
Thank you for your patience and understanding over the past few days.
*Update* Monday 2/11/13
Users are still experiencing this issue, there has been some progress; the Games for Windows Marketplace should now be correctly showing the Games Activation Keys and Live Access Codes.
We are still looking into the connection issues with various games.
Some users are reporting success by running the following four commands in an admininstrator command prompt (right click on the command propt and select run as administrator)
- bitsadmin /reset
- ipconfig /flushdns
- netsh int ip reset
- netsh winsock reset
then restarting their computers, starting their game up and selecting "Sign-in with another account" and re-entering their log-in information.
This is not working for everyone and we are looking into a complete resolution for all of our users.
Starting from last night - some of our users are experiencing an issue connecting, in game, to games that they have previously had no issues with. We are aware of this issue and are looking into what is causing it and for a resolution.
Users may notice
- Cannot connect on their account on a game that worked previously
- Other users can use their account on the same PC without issues
- In the Games for Windows Marketplace, under view game keys may be getting "An unknown error has occurred."
As stated we are aware of this issue and are looking into what is causing it and for a resolution.