eastmanblues:

Xezerez Posted: Tue, Dec 9 2008 2:02 PM

*These suggestions may not work for everyone. *

If you perform the suggestions below and still experience issues, then you are encouraged to post the error message and the steps taken to a thread titled with the exact error message.

Also, please provide your event logs as they may contain additional information for resolving your issue. Refer to the sticky post in LIVE Technical under Troubleshooting 101 on providing your event logs.

If your issue is specific to billing, transactions, account management, then you are encouraged to contact Games for Windows LIVE Support (North America) and Xbox LIVE Support that is closest to your country of residence.

LIVE Supported Countries - http://www.xbox.com/en-US/live/countries.htm

• Games for Windows LIVE Support (North America) 1-877-274-4349         

• Games for Windows LIVE Support (Worldwide) - go to www.xbox.com -> select Support -> look for Contact Us -> dial the number that is local for you.

IMPORTANT: For non-North America customers who must call Xbox LIVE Support. When you get a Xbox LIVE agent on the phone, indicate to them, clearly and politely, that your issue is specific to Games for Windows LIVE and you need support help.

First Things First

General Graphics Card Best Practices

Install the latest video drivers.

nVidia: www.nvidia.com

ATi: www.ati.com

Install the most current Service Pack for Windows  - http://support.microsoft.com/sp

Windows XP - http://windowsupdate.microsoft.com/

Windows Vista - http://windowsupdate.microsoft.com/

Windows 7 - http://windowsupdate.microsoft.com/ 

Run latest Microsoft .NET Framework

 .NET Framework v3.5

 .NET Framework v3.5 SP1

.NET Framework v4

 

 

LIVE Technical Issues  

Connection Timeouts

Common Cause: Firewall / Router

Solution: Add the games exe to your Firewall exclusions list (Win XP/ Win Vista), and forward the following ports:

UDP 88

UDP 3074

 

Error: This Game is Currently Unavailable

Download latest C++ runtimes: 32bit Version, & 64bit Version of Visual C++ redist.

Don’t know your version? Click Start > run > type WINVER > press OK

 

LIVE Error Codes

Error 0x800705b4

Error 0x80072741

Error 0x80151002

Error 0x80151911

 

1. Method 1 - Reset/Repair TCPIP Stack

2. Method 2 - Verify MTU and set appropraite windows size (backup registry steps included)

Method 1 

Two Netsh commands are available that 'may' help. But before you perform the following, you may want to make a back up of your LSP (layered stack protocol) that are installed so that you can reinstall what is removed, like anti-virus and blue tooth devices. This is listed below under More Information

Windows Vista this will reinstall the TCP/IP protocol stack 

1. Click on Start button.
2. Type Cmd in the Start Search text box.
3. Press Ctrl-Shift-Enter keyboard shortcut to run Command Prompt as Administrator. Allow elevation request.
4.  Type netsh int ip reset c:\resetlog.txt in the Command Prompt shell, and then press the Enter key.
5.  Restart the computer.

 The command will remove all user configured settings on TCP/IP stack and return it to original default state by rewriting pertinent registry keys that are used by the Internet Protocol (TCP/IP) stack to achieve the same result as the removal and the reinstallation of the protocol.

Note When you run the reset command, it rewrites two registry keys that are used by TCP/IP. This has the same result as removing and reinstalling the protocol. The reset command rewrites the following two registry keys:

SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\
SYSTEM\CurrentControlSet\Services\DHCP\Parameters\ 

To run the manual command successfully, you must specify a file name for the log, in which the actions that netsh takes will be recorded. When you run the manual command, TCP/IP is reset and the actions that were taken are recorded in the log file, known as resetlog.txt which can be found in the root of the C: drive.

Registry keys affected:

• HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\
• HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DHCP\Parameters\

 

Windows XP SP3 

Step 1: Reset to Default Setting

While logged in as Administrator or Run 'As Administrator' open up a cmd.exe window

Start > Run > type CMD > Press OK

Type in CMD window:

netsh winsock reset <PRESS ENTER>

Reboot PC

 Follow the same steps above to open a cmd.exe window and perform the following.

 type:

netsh int ip reset c:\resetlog.txt <PRESS ENTER>

Reboot PC

Note When you run the reset command, it rewrites two registry keys that are used by TCP/IP. This has the same result as removing and reinstalling the protocol. The reset command rewrites the following two registry keys:

SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\
SYSTEM\CurrentControlSet\Services\DHCP\Parameters\ 

To run the manual command successfully, you must specify a file name for the log, in which the actions that netsh takes will be recorded. When you run the manual command, TCP/IP is reset and the actions that were taken are recorded in the log file, known as resetlog.txt which can be found in the root of the C: drive.

 More Information

1. 1.       About ‘netsh winsock’
2. 2.       Log File

 netsh winsock reset catalog

This command resets the Winsock catalog to the default configuration. This can be useful if a malformed LSP is installed that results in loss of network connectivity. While use of this command can restore network connectivity, it should be used with care because any previously-installed LSPs will need to be re-installed.

 netsh winsock show catalog

This command displays the list of Winsock LSPs that are installed on the computer.

 To output the results to a file type this in Command Prompt (CMD.EXE)

Create Log files before resetting:

• netsh winsock show catalog >C:\lsp.txt
• netsh int ip reset resetlog.txt

 

 

Error 80048265

 Method 1: Disable or Enable the "Automatically Detect Settings" option in Microsoft Internet Explorer

 

1. Start Internet Explorer. 
2. On the Tools menu, click Internet Options. 
3. Click the Connections tab, and then click LAN Settings.
4. Clear the Automatically detect settings check box, and then click OK.
5. Click OK to close the Internet Options dialog box.
6. Try to connect to LIVE

Then repeat the steps above and toggle that setting to OFF and then try. Sometimes registry bits get stuck.

Method 2: Create New LIVE Account

Try creating a new LIVE account just to see if the results change.

When you are going to login to the game, it will ask you to select from other accounts in your list or to sign in with a new account. Select New Account button, but put in the LIVE credentials of an account that already exist. Does this change anything?

Method 3: Uninstall any Anti-Virus or Security Program running

This is just to test it out, but some anti-virus programs just do not allow sockets to be connected, especially if they do not have an exception set. Pick any anti-virus program and do a search with trying to connect to an online game or multiplayer, its not just specific to LIVE.

Method 4 : Firewall / Router

Check to make sure that you have UDP 3074 open source <>destination ANY and the same for 88. Don't worry about TCP for now, just make sure these 2 ports are OPEN both ways or you will never connect.

Method 5: System Integrity Verificaiton 

System File Check
Go to the Start button.
In the Search Panel type... CMD.
At the top of that column CMD.exe will appear.
Right click on it, and select Run as Administrator.
The Command window will appear.

In the command window type...SFC /scannow
(note the space between C and /, and the 2 letters n)

• This will perform a system file test to ensure all the system files are installed/registered correctly.

Restart the PC when complete

  

 

 

Method 2 

IMPORTANT: How to Back UP System Registry http://support.microsoft.com/default.aspx?scid=kb;en-us;322756

NOTE: How to Edit System Registry

For Windows XP:

 

1. In Windows XP, from Start, and then click on Run.
2. Type “regedit“, then click on OK.

 

For Windows Vista:

 

1. From Start, then type “regedit"
2. Double click 'regedit' listed in programs

 

Change the Maximum Transmission Unit (MTU) Size (Windows XP)

This parameter specifies the Maximum Transmission Unit (MTU) for a network interface.

MTU stands for Maximum Transmission Unit and in basic terms, it defines the maximum size of a packet that can be transferred in one frame over a network.

Two steps must be done first:

1. Locate the Network Card ServiceName
2. Creatre MTU key, if it does not exist

Open your registry and find the key below.

Locate the NIC Adapter Interface that connects to the internet:

HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > WindowsNT > CurrentVersion > NetworkCards > (number)..

• Record the number of the Service ID as it will be used to determine which network adapter you need to create the MTU entry for.

Edit/Creating MTU Key

In Windows, changing the MTU value from the defaults, require you to modify the TCP/IP parameters for the network adapter in the Windows registry

WARNING: Editing Windows Registry incorrectly can cause serious problems that may require you to reinstall your operating system.

Steps on backing up the system regsitry are listed in the beginning of this troubleshooting seciton.

1. Click Start - RUN and type “regedit” and press enter.

2. Navigate to the following registry key

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\<AdapterID> <---ServiceName number  

In the right-panel, create a new DWORD named “MTU” with the value (1500 in Decimal)

NOTE: To create a new DWORD, right-click, select New and select “DWORD Value” and enter the name (MTU here)

[HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters\
Interfaces\

Recommended Values

• 576 - Dial-up Connections
• 1492 - PPPoE Broadband Connections
• 1500- Ethernet, DSL and Cable Broadband Connections

  Restart Windows for the change to take effect.

  Registry Settings
  System Key: [HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters\
  Interfaces\[Adapter ID]]
  Value Name: MTU
  Data Type: REG_DWORD (DWORD Value)
  Value Data: Default = 0xffffffff

 

/Editied and Reposted by eastmanblues

Can you increase the font sizes in this post?

Yes, by increasing your browser window size...

hotchilli1327:

Yes, by increasing your browser window size...

Holy fakk, PLEASE tell me you are joking Chilli . . .

You are talking about the browser ZOOM feature, right?

If you need to, there is a zoom feature on all browsers that you can use.

• To ZOOM IN press:
  • CTRL +
• To ZOOM OUT press:
  • CTRL -
• To RESTORE to NORMAL ZOOM, press:
  • CTRL 0

eastmanblues:

Xezerez Posted: Tue, Dec 9 2008 2:02 PM

*These suggestions may not work for everyone. *

If you perform the suggestions below and still experience issues, then you are encouraged to post the error message and the steps taken to a thread titled with the exact error message.

Also, please provide your event logs as they may contain additional information for resolving your issue. Refer to the sticky post in LIVE Technical under Troubleshooting 101 on providing your event logs.

If your issue is specific to billing, transactions, account management, then you are encouraged to contact Games for Windows LIVE Support (North America) and Xbox LIVE Support that is closest to your country of residence.

LIVE Supported Countries - http://www.xbox.com/en-US/live/countries.htm

• Games for Windows LIVE Support (North America) 1-877-274-4349 begin_of_the_skype_highlighting              1-877-274-4349      end_of_the_skype_highlighting 

• Games for Windows LIVE Support (Worldwide) - go to www.xbox.com -> select Support -> look for Contact Us -> dial the number that is local for you.

IMPORTANT: For non-North America customers who must call Xbox LIVE Support. When you get a Xbox LIVE agent on the phone, indicate to them, clearly and politely, that your issue is specific to Games for Windows LIVE and you need support help.

First Things First

General Graphics Card Best Practices

Install the latest video drivers.

nVidia: www.nvidia.com

ATi: www.ati.com

Install the most current Service Pack for Windows  - http://support.microsoft.com/sp

Windows XP - http://windowsupdate.microsoft.com/

Windows Vista - http://windowsupdate.microsoft.com/

Windows 7 - http://windowsupdate.microsoft.com/ 

Run latest Microsoft .NET Framework

 .NET Framework v3.5

 .NET Framework v3.5 SP1

.NET Framework v4

 

 

LIVE Technical Issues  

Connection Timeouts

Common Cause: Firewall / Router

Solution: Add the games exe to your Firewall exclusions list (Win XP/ Win Vista), and forward the following ports:

UDP 88

UDP 3074

 

Error: This Game is Currently Unavailable

Download latest C++ runtimes: 32bit Version, & 64bit Version of Visual C++ redist.

Don’t know your version? Click Start > run > type WINVER > press OK

 

LIVE Error Codes

Error 0x800705b4

Error 0x80072741

Error 0x80151002

Error 0x80151911

 

1. Method 1 - Reset/Repair TCPIP Stack

2. Method 2 - Verify MTU and set appropraite windows size (backup registry steps included)

Method 1 

Two Netsh commands are available that 'may' help. But before you perform the following, you may want to make a back up of your LSP (layered stack protocol) that are installed so that you can reinstall what is removed, like anti-virus and blue tooth devices. This is listed below under More Information

Windows Vista this will reinstall the TCP/IP protocol stack 

1. Click on Start button.
2. Type Cmd in the Start Search text box.
3. Press Ctrl-Shift-Enter keyboard shortcut to run Command Prompt as Administrator. Allow elevation request.
4.  Type netsh int ip reset c:\resetlog.txt in the Command Prompt shell, and then press the Enter key.
5.  Restart the computer.

 The command will remove all user configured settings on TCP/IP stack and return it to original default state by rewriting pertinent registry keys that are used by the Internet Protocol (TCP/IP) stack to achieve the same result as the removal and the reinstallation of the protocol.

Note When you run the reset command, it rewrites two registry keys that are used by TCP/IP. This has the same result as removing and reinstalling the protocol. The reset command rewrites the following two registry keys:

SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\
SYSTEM\CurrentControlSet\Services\DHCP\Parameters\ 

To run the manual command successfully, you must specify a file name for the log, in which the actions that netsh takes will be recorded. When you run the manual command, TCP/IP is reset and the actions that were taken are recorded in the log file, known as resetlog.txt which can be found in the root of the C: drive.

Registry keys affected:

·         HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\

·         HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DHCP\Parameters\

 

Windows XP SP3 

Step 1: Reset to Default Setting

While logged in as Administrator or Run 'As Administrator' open up a cmd.exe window

Start > Run > type CMD > Press OK

Type in CMD window:

netsh winsock reset <PRESS ENTER>

Reboot PC

 Follow the same steps above to open a cmd.exe window and perform the following.

 type:

netsh int ip reset c:\resetlog.txt <PRESS ENTER>

Reboot PC

Note When you run the reset command, it rewrites two registry keys that are used by TCP/IP. This has the same result as removing and reinstalling the protocol. The reset command rewrites the following two registry keys:

SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\
SYSTEM\CurrentControlSet\Services\DHCP\Parameters\ 

To run the manual command successfully, you must specify a file name for the log, in which the actions that netsh takes will be recorded. When you run the manual command, TCP/IP is reset and the actions that were taken are recorded in the log file, known as resetlog.txt which can be found in the root of the C: drive.

 More Information

1.       About ‘netsh winsock’

2.       Log File

 netsh winsock reset catalog

This command resets the Winsock catalog to the default configuration. This can be useful if a malformed LSP is installed that results in loss of network connectivity. While use of this command can restore network connectivity, it should be used with care because any previously-installed LSPs will need to be re-installed.

 netsh winsock show catalog

This command displays the list of Winsock LSPs that are installed on the computer.

 To output the results to a file type this in Command Prompt (CMD.EXE)

Create Log files before resetting:

·         netsh winsock show catalog >C:\lsp.txt

·         netsh int ip reset resetlog.txt

 

 

Error 80048265

 Method 1: Disable or Enable the "Automatically Detect Settings" option in Microsoft Internet Explorer

 

1. Start Internet Explorer. 
2. On the Tools menu, click Internet Options. 
3. Click the Connections tab, and then click LAN Settings.
4. Clear the Automatically detect settings check box, and then click OK.
5. Click OK to close the Internet Options dialog box.
6. Try to connect to LIVE

Then repeat the steps above and toggle that setting to OFF and then try. Sometimes registry bits get stuck.

Method 2: Create New LIVE Account

Try creating a new LIVE account just to see if the results change.

When you are going to login to the game, it will ask you to select from other accounts in your list or to sign in with a new account. Select New Account button, but put in the LIVE credentials of an account that already exist. Does this change anything?

Method 3: Uninstall any Anti-Virus or Security Program running

This is just to test it out, but some anti-virus programs just do not allow sockets to be connected, especially if they do not have an exception set. Pick any anti-virus program and do a search with trying to connect to an online game or multiplayer, its not just specific to LIVE.

Method 4 : Firewall / Router

Check to make sure that you have UDP 3074 open source <>destination ANY and the same for 88. Don't worry about TCP for now, just make sure these 2 ports are OPEN both ways or you will never connect.

Method 5: System Integrity Verificaiton 

System File Check
Go to the Start button.
In the Search Panel type... CMD.
At the top of that column CMD.exe will appear.
Right click on it, and select Run as Administrator.
The Command window will appear.

In the command window type...SFC /scannow
(note the space between C and /, and the 2 letters n)

• This will perform a system file test to ensure all the system files are installed/registered correctly.

Restart the PC when complete

  

 

 

Method 2 

IMPORTANT: How to Back UP System Registry http://support.microsoft.com/default.aspx?scid=kb;en-us;322756

NOTE: How to Edit System Registry

For Windows XP:

 

1. In Windows XP, from Start, and then click on Run.
2. Type “regedit“, then click on OK.

 

For Windows Vista:

 

1. From Start, then type “regedit"
2. Double click 'regedit' listed in programs

 

Change the Maximum Transmission Unit (MTU) Size (Windows XP)

This parameter specifies the Maximum Transmission Unit (MTU) for a network interface.

MTU stands for Maximum Transmission Unit and in basic terms, it defines the maximum size of a packet that can be transferred in one frame over a network.

Two steps must be done first:

1. Locate the Network Card ServiceName
2. Creatre MTU key, if it does not exist

Open your registry and find the key below.

Locate the NIC Adapter Interface that connects to the internet:

HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > WindowsNT > CurrentVersion > NetworkCards > (number)..

• Record the number of the Service ID as it will be used to determine which network adapter you need to create the MTU entry for.

Edit/Creating MTU Key

In Windows, changing the MTU value from the defaults, require you to modify the TCP/IP parameters for the network adapter in the Windows registry

WARNING: Editing Windows Registry incorrectly can cause serious problems that may require you to reinstall your operating system.

Steps on backing up the system regsitry are listed in the beginning of this troubleshooting seciton.

1. Click Start - RUN and type “regedit” and press enter.

2. Navigate to the following registry key

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\<AdapterID> <---ServiceName number  

In the right-panel, create a new DWORD named “MTU” with the value (1500 in Decimal)

NOTE: To create a new DWORD, right-click, select New and select “DWORD Value” and enter the name (MTU here)

[HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters\
Interfaces\

Recommended Values

• 576 - Dial-up Connections
• 1492 - PPPoE Broadband Connections
• 1500 - Ethernet, DSL and Cable Broadband Connections

  Restart Windows for the change to take effect.

  Registry Settings
  System Key: [HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters\
  Interfaces\[Adapter ID]]
  Value Name: MTU
  Data Type: REG_DWORD (DWORD Value)
  Value Data: Default = 0xffffffff
  

 

/Editied and Reposted by eastmanblues

Sorry, best I could do on short notice.

I hope this helps out some.

Of course and it is a quick and viable solution if just want to focus on some text or even enlarg a pic.  Affects all open tabs as well.