By now most of you have been prompted to download, successfully installed and been exploring the most recent dashboard update to your Xbox 360 console. We wanted to take this opportunity to share a little more information about the update and hopefully...

Xbox Community Ambassadors is pleased to announce the extension of its Levels and Loot system! Starting today, the Level cap will be raised from Level 10 to Level 15, giving top-tier Ambassadors five more levels to unlock, and a ton of new stuff to earn...

Have you ever seen someone refer to themselves as an Xbox Community Ambassador, briefly wondered what that meant, and then moved along? Well, the purpose of the Xbox Community Ambassador (XCA) program is to connect Xbox fans with questions to Xbox fans...

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Although first person shooters were not always a prominent force on XBLA, there certainly are quite a few to choose from on the marketplace today. But one first person shooter manages to stand out among the crowd as the go-to FPS on XBLA. That game is...

The Xbox Community Ambassadors program is full of passionate Xbox gamers who know their stuff. Every other month, we are going to profile one of our Ambassadors so y’all can get to know more about them! To kick things off, we are going to share...

Hello and welcome to the new Xbox Community Support blog! We’ve created this blog as an extension of the support services we provide. If you have ever sought support from the @XboxSupport Elite Tweet Fleet and Xbox Forums Support Team (official...

Hello hello and welcome to April! This month leads us to another wonderful spotlight about another amazing Xbox Community Support Agent. Andrew, whom we affectionately refer to as Dimo, has been a member of XCS for a year now. He's quickly become...

Have you ever received assistance from an Xbox Ambassador before? Ambassadors are wonderful individuals in the Xbox community that spend some of their free time assisting other customers with support issues! In this month's Xbox Community Support...

The Xbox Community Ambassadors program is full of passionate Xbox gamers who know their stuff. Every two months, we are going to profile one of our Ambassadors so you can all get the chance to know more about them. This is our second month, and we are...

It’s been two and a half years. After all of the blood, sweat, tears and delicious pie, @XboxSupport has finally reached a landmark 1,000,000 tweets! WOOHOO!!!!! Check out tweet #1,000,000 above! Millions of Numbers While we’re not able to...

Greetings! We are pleased to announce a major change to the Xbox Community Ambassador Program ! As of today, Ambassadors will now have the ability to view a stream of all available customer questions being asked via a page on the Ambassador Website: The...

This month, we check out the big boss of the entire Xbox Community Support team, McKenzie! McKenzie is the Microsoft Program Manager that keeps all of us crazy kids in check. :) Without her, we’d probably be running around in circles flailing our...

Hello Ambassadors, We have a very Merry Christmas gift for you! Those of you who are most active on Ambassadors Chat during the holidays will have a chance to win MS Points! Beginning December 22 nd through January 4 th , we will be holding a daily raffle...

We would like to congratulate the following Ambassadors who each won a 160 MS Point code for their participation in the Ambassadors Holiday Giveaway! For those of you who may not know what we’re referring to, we had a sweepstakes from December 21...

Welcome to March...and welcome to Spring! It's that time of the month again to recognize some of Xbox Community Support's most helpful and talented Xbox Community Ambassadors ! Be it on the Official Support Forums , the Ambassabank, or Ambassador...

April time! Spring in full swing! YEAH! We know it's not like this in the rest of world, but here in the Greater Seattle Area, we've been seeing that rare sunlight that so infrequently makes an appearance for us. That said, it's about time...

Happy 2013, everyone! The XCS Blog is back from a short hiatus, and ready to dive deep into 2013! Thus, our first post of the new year! This month, we want to take a look at one of the most excellent members of the XCS team: Andrew (^AC)! Andrew is the...

Springtime! The sun is (sort of) out and the rain has (sort of) started to clear up. This month, let's take a frolick with Ben (^BB) of the XboxSupport Elite Tweet Fleet! Ben has been a part of the fweet for about a year and a half, and has become...

The Xbox Community Support Team quite frequently gets asked where we work—or, at the very least, for an approximate location. Today, we’re hoping to paint a much clearer picture for you of where we are and what our work environment is like...

On a whiteboard in a conference room in Redmond, our Call of Duty: Modern Warfare 3 launch plan didn’t look like much more than three columns of text in black and blue marker. Aside from the hieroglyphic nature of its shaky chicken scratch (likely...

Greetings & salutations! What do you get when you combine the better part of a calendar year, 10K+ XP, and a whole lotta community love? You get a Level 9 Xbox Community Ambassador . The Ambassadors below have been in the program for at least 210...

Greetings and Happy Xbox Update Season to you all! By now, it’s likely that you’ve been prompted to download and install the new Xbox 360 dashboard update. You’ve likely explored many of the changes and feature additions yourself, but...

Last week, we made some changes to the Xbox Community Ambassador program . Most importantly, Ambassadors can now earn experience points (XP) by helping out in Ambassador Chat and making helpful posts in the Official Support Forums. After an Ambassador...

Hey all! It’s time for another edition of the XCSLUV Monthly ! If you’re not quite sure what XCSLUV is, we encourage you to check out our previous blog post about the subject , which will explain what it is and why it’s special to us...