Xbox Forums

Having trouble with your Microsoft account password? Read me!

Miss Portia — Sat, 20 Apr 2013 01:05:20 GMT

If you’re experiencing a problem with your Microsoft account password when signing in to Xbox Live, the options below may help you.

Forgot your password on your Microsoft Account? Learn more about how to Recover your Microsoft Account Password.
Did you recently add or change the security proofs on your Microsoft account? You may need to verify your proofs. Visit Add and update security proofs for your Microsoft account
Did you opt in for Two Step Verification for your Microsoft account? Learn more about Two Step Verification, and what you need to do to sign in to your Xbox console

Forum Email Notification Issue

Mister Gwyther — Wed, 27 Feb 2013 01:17:32 GMT

Hey folks! As some of you have noticed we are having trouble sending out email notifications for forum posts including replies, deletion, and moves. We are already engaged and working on the issue. We don't have anything to report at the moment, but we will provide any updates leading up to a resolution here for you guys. Thank you all for your patience and understanding!

New Networking Hardware Information Forum

Mister Gwyther — Fri, 21 Dec 2012 20:58:29 GMT

Hey everyone! I'm extremely excited to finally unveil a project we've been working on. We have amassed a wealth of information from the Connectivity Rangers and posted it in our new Networking Hardware Information forum for all to behold. This is your one-stop-shop for some of the most popular routers, gateways, and other networking devices. If you're looking to maximize your Xbox LIVE connection, give these forums a look!

The Rangers are also looking for feedback on their information. If you have trouble with the steps for a particular device, or have additional steps that did help, just post a reply to that specific thread and the Rangers will take a look at it. Who knows, you might help shape the future of networking support on the forums!

Announcing 5 new Levels for the Xbox Community Ambassadors Program! Earn Custom Avatar Items, Xbox LIVE Gold Time, 800 MSP, and more!

Mister Fitzer — Tue, 20 Nov 2012 15:47:01 GMT

Hello Fancy Forum Users,

We are pleased to announce that the Xbox Community Ambassadors Program is receiving a major update today to Levels & Loot! Going forward, Ambassadors can level up to Level 15, earning exclusive avatar items, Xbox LIVE Gold time, and more Microsoft Points along the way!

If you’re an Ambassador, be sure to check out our full Levels & Loot breakdown in the Ambassy!

If you’re not an Ambassador, check out the official Xbox Community Support Blog post on the subject. You can also visit the Apply Now page to sign up to be an Ambassador today!

Best,
-MrF

Using the Xbox Support Forums!

Miss Portia — Thu, 13 Oct 2011 22:25:40 GMT

Hello, and welcome to the Xbox Support Forums! Here is where you can get help if you’re having an issue with your Xbox 360 console or Xbox LIVE service. Help may come in the form of community members, Xbox Ambassadors, or official Xbox Support Agents. We also have a lot of support content right here on the forums, so you just might be able to find the answers you need without asking a question.

For reference, we have five (5) official Xbox Forums Support Agents on the forums. You can identify us by the "S" level and "Official Support" badge underneath our Gamerpics. Those agents are:

Mister Gwyther
Miss Kleo
Miss Ermine
Mister Ohnaka
Mister Cerb

On occasion, we also receive help from some of our comrades on the @XboxSupport team on Twitter. Those agents are:

Mister Iffic
Mister Rush
Mister Parks
Mister Joestar

And the following agents are retired, or semi-retired. These agents will not answer PMs, so please don't message them for help!

Mister Darcy
Mister Barakus
Miss Portia (Semi-Retired, and you might see me post occasionally! That said, I still won't be able to check PMs)

In addition to our Welcome post, which will introduce you to the forums, we’ve created this post to guide you when using the Xbox.com Support Forums:

First off, check the Xbox LIVE Status page. Often, by the time you notice an issue at home, our Xbox LIVE engineers are already working on a resolution in order to minimize the impact on your experience. When this is the case, those issues will be listed on the Xbox LIVE Status page. If you don’t see anything posted there, it’s time to hit the support forums.
Look for the forum relevant to your issue. We have 15 official support forums that cover a range of topics, so no matter your issue, you can find assistance here! To get the fastest assistance possible, be sure you’re posting in the correct forum. For example, if you are having issues with your console connecting to LIVE, check out forum 02 – Connecting to Xbox LIVE first. You likely would not find what you were looking for in forum 04 – Using my console.
Check the stickies! Our forums contain numerous “Sticky posts” penned by both the Xbox community and official support agents. Stickies contain tried and true troubleshooting steps, and they’re always a great first resource for common issues.
Browse the forums for posts by other users with the same issue. This one is simple! Just check the forums for relevant thread titles, or search the forums by the error code or message you’re receiving. Other threads may contain steps known to resolve your issue.
Create a new thread! Okay, so you’ve checked the Xbox LIVE Status page, checked the stickies, and other posts don’t offer clues on how to resolve the issue. What’s next? Create a new post! Make sure you include as much information about your issue as possible, including any error codes you might be encountering, and what you’ve tried to resolve the issue so far. Remember, something you don’t include might be something we have to ask for later, so try and get everything in there up front!

In addition to the guide above, there are a few things to keep in mind when using the forums:

Official Forums Support Agent hours are Monday-Friday, 9AM-5PM PST. While you may get a response from the community or an Xbox Ambassador outside of our core hours, official support agents generally post within this time frame exclusively.
Please allow 24 hours for a response from an Official Xbox Forums Support Agent. While we often will respond to your issue sooner than that, we do ask that you allow us at least 24 hours to respond before “bumping” your thread. If 24 hours have passed and you have not gotten a response to your issue by either community or a Support Agent, please bump your thread so that it will remain visible.
Private Messages: How to use them, and when. Private Messages (PM) on the Xbox.com Forums are different than Xbox LIVE Messages. To send a Private Message on the forums, look for a small envelope icon below the post of the Agent you would want to Private Message. Do not click on the Agent’s Gamercard, as this will prompt an Xbox LIVE Message. Official Forum Support Agents will not respond to Xbox LIVE Messages.

So, when should you send a PM to a Support Agent? Typically, only when asked by us to provide more information. We don’t offer private support services, so if you message us asking for assistance with an issue, we will generally direct you to the relevant forum to make a post.

That’s it! Thank you for your part in building the Xbox Community into the coolest group of gamers around. It’s an honor to assist you all. :)

-Xbox Forums Support

Welcome to the Xbox.com Forums!

DMZilla — Mon, 16 May 2011 20:14:09 GMT

Welcome to the Xbox.com Forums! The forums are provided by Microsoft as a way for gamers and enthusiasts to connect with each other and talk about everything Xbox. On the forums, you’ll find people from many different backgrounds and age groups, from 13 years of age (the minimum age for accessing the forums) to grandparents, or even great grandparents! Because of this, our primary goal is to provide a safe and friendly environment where anyone can feel free to post and communicate with others.

The Forums at xbox.com are governed by these sets of guidelines:

1) Xbox LIVE Terms of Use

2) Xbox LIVE Code of Conduct

3) Xbox.com Forum Guidelines

4) Image/Video Posting Rules

The first two are the rules and regulations that all users agree to when signing up for the LIVE service, and are enforceable whenever the user is using the service; this includes by definition the Xbox.com forums.

The Xbox.com Forum Guidelines are specific to the Xbox.com forum platform itself. Included are some simple and common-sense rules, but also some things such as maximum allowable size of images, signature size, etc.

The Image/Video Posting Rules describe the guidelines for posting embedded Images and Videos on the forums.

Having trouble finding something?

Check out the new dropdown navigation by hovering over "Xbox Forums" below the main navigation bar. Also, make sure to bookmark the Forum Directory.

Who can help me?

In the forums, you will run into users that have an X, M, or S Community User Level (CUL) in the bottom portion of their Forum Gamercard. Users with an X are Xbox employees who occasionally wander the forums to keep you updated with the latest console or forum updates/news. Those with an M CUL are Forum Moderators. They’re here to serve the community, keep the forums family friendly, and answer whatever question you may have about the forums specifically.

And last (but not least!), you may also notice some users have an “S” in their Forum Gamercard. These folks are Official Microsoft Support agents. You can feel confident in providing whatever information these agents may request, but please remember to NEVER give out your Windows LIVE ID (WLID) and password to anyone.

If you are having a problem with Xbox LIVE, hardware, or accessories, please check out the Support Forums on the forums where you can find 6 official Xbox Forums Support agents eager to help you out. These agents are named Mister Gwyther, Mister Ohnaka, Miss Portia, Miss Kleo, and Miss Ermine. You can learn more about using these forums here: Using the Xbox Support Forums! You can also get official contact info and support documentation by visiting the Contact Page, or by contacting @XboxSupport on Twitter.

If someone breaks the Code of Conduct on the forums you can report them by clicking the "Report this post as abusive" button. This is the small circle with a slash through it. If you need to report abuse on the forums in a Private Message, please send a screenshot to XboxFA@microsoft.com. Please also include your GT that you are being harassed on. As always, do not engage violators on the forums or in PMs as this will most likely lead to more abusive content.

NOTE - do *not* report violations on Xbox LIVE via this alias. Reports of harassment via Xbox LIVE, questions about enforcement action, and general support inquiries will not receive a response. If you are being harassed on Xbox LIVE, please visit our Harassment and Complaint sticky for information and steps on reporting the offenders directly on your console.

I can post images to the forums?

Yes you can! Please check out the image posting guidelines posted HERE.

Where is the GamerchiX Treehouse in the new forums?

Please read this for information regarding the XGX Treehouse:http://forums.xbox.com/xbox_forums/general_discussion/f/18/t/8618.aspx

Where is the forum for my region/country?

For many regions with Xbox LIVE you can find forums for your specific region in the menu at the top of the screen (below the main xbox.com site navigation bar).

Thank you,

DMZilla, Miss Portia, and the rest of the Xbox Forum Staff.