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XBL Rewards not seeing me as Gold

  • Level   1

XBL Rewards not seeing me as gold or my purchases, or letting me join in on any of the Gold Member fun. Is there a time frame for it to recognize me as a gold member?

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    • Level   X
    • Verified Answer
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    Hi Jamazan! Thank you for reaching out. We are sorry to inform you that you did not receive Points for this 12-month Gold subscription, as you were not eligible. Since this was your 1st Gold subscription purchase, you would have needed to make the subscription purchase online via the Marketplace to qualify for the Rewards Points. It looks like this subscription was via a prepaid card, so for that reason you will not receive the 1st Gold purchase Rewards Points. Thank you for being a part of Xbox LIVE Rewards!

    Xbox Live Rewards Squad
    @XboxLiveRewards

All Replies
    • Level   1

    Ok it sees me as a gold member and has given me credit for my marketplace purchase, but not for adding gold to my account.