Re: Error C00000C2

Error C00000C2

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Level: 1

8 Dec 2011 2:51 AM

With the new update i was excited to start using the kinect again... but i was getting a red light and a C00000C2 error.

While following the steps of unplugging and reconnecting and such, now it doesn't even power on at all anymore...

Any suggestion or does xbox have a repair program or something?

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Verified Answer

Level: S

13 Jun 2012 3:42 PM

Verified Answer

Verified by Miss Kleo

Greetings, ToNy GoOnZ. I'm sorry you felt that I didn't answer the question truthfully. However, I do want to confirm and reassure you that if you've already gone through the troubleshooting steps on the page I linked, the console does indeed need a repair. Please feel free to reach out to me if you need any assistance or have any further questions. I'm more than happy to help!

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Level: 1

16 Jan 2012 12:25 AM

They really need to fix this, pulling the update then reinstalling did nothing to help the problem. My kinect is just over a year old and I really hope I dont have to buy a new one because of this error.

Level: S

18 Jan 2012 9:49 PM

Hey guys, the codes you have listed indicate an issue with the sensor itself. If you haven't done so already, can you please call phone support to report this error code to them? They can be reached at 800-4MY-XBOX if you're in the US or Canada.

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Level: 1

21 Jan 2012 9:21 PM

Suggested Answer

I had to call up Xbox and request a repair of the kinect sensor.

Suggested by ZxRage

Level: 1

27 Jan 2012 12:57 AM

I'm getting the same error. Haven't used the xbox in a couple months, turn it on, run the update everything is fine. Then try to play a kinect game and things keep crashing. Went to test the kinect settings and it finally just pointed down and now with red light. And getting the c00000c2 error.

What gives? It can't be this many of us with a sudden hardware failure, right? Has to be the xbox update???

This sucks. I really wanted to enjoy some kinect games while I had friends over. Ridiculous.

Level: 1

17 Mar 2012 11:46 PM

yes they do but it is $119.00 and you can get a new one for $150 that is if you do not have a warranty

rated by 0 users

Level: 1

18 Apr 2012 10:14 PM

true seems like some kind of conspiracy by microsoft to raise money...how come suddenly so many similar type of errors..right e

after the updat

Level: 1

1 May 2012 5:59 PM

Hey guys report Xbox to your state attorney general they said they are going to get them for this c00000c2 code it is on there end 80.00 I think not they will not get away with this we will win

Level: 1

1 May 2012 6:43 PM

Xbox do you have a answer are what weight let me quest send it in ha are read up and find out on your own which one are both ????????????????????!!

Level: S

4 May 2012 7:52 PM

Suggested Answer

Greetings, everyone! I'm very sorry to hear you're encountering this issue. If you haven't already, please try the troubleshooting steps on this page and let me know if you're able to resolve the issue: support.xbox.com/.../red-light-kinect-sensor-5.

If the problem persists then the sensor will need a repair. You can use our online service center to get this started: myservice.xbox.com/.../Welcome.aspx. If the sensor is less than 1 year old, then it will still be covered under warranty.

DARKPANTHERS, I understand that you are frustrated with this issue. However, we are unfortunately unable to address legal questions or concerns here over the forums. I would refer you to this page for any concerns you have: www.microsoft.com/.../Default.aspx. Thanks in advance. Please don't hesitate to get in touch with me via PM if you have any further questions.

If anyone else is having trouble with this error and needs support, I would encourage you to make a new thread. This will enable us to provide you with support based on your specific situation. Thanks, everyone.

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Level: 1

8 Jun 2012 5:59 PM

my kinect is a bust, i recommend not to buy... microsoft has a high fan base but the products are still garbage.... truth hurts..

Level: 1

8 Jun 2012 7:39 PM

Suggested Answer

Ok I figured it out for C00000C2 error is a overheating issue, the fan inside is not getting enough air or the fan stopped working all together. just touch it and you will feel a hot spot.

Suggested by ToNy GoOnZ

Level: 2

10 Jun 2012 9:14 AM

Suggested Answer

even though I know Mister Darcy answered the question, I seen this link which describes the Kinect sensor error messages, and wanted to link it so people know the error codes for the kinect.

support.xbox.com/.../kinect-error-messages

Suggested by illicituskiller

Level: 1

10 Jun 2012 9:26 AM

yea its failed hardware...and i dont think he answered the question truthfully....

Level: S

13 Jun 2012 3:42 PM

Verified Answer

Verified by Miss Kleo

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Retired Support Agent - No PMs please!

Level: 1

19 Jun 2012 4:09 AM

Suggested Answer

let stay on topic people fixes not i have the same error just make your own post

Like Mister Darcy Said If The Troubleshooting Steps Don't Work Then You'll Need To Schedule A Repair

You Can Contact Support At 1-800-4MY-XBOX

Suggested by TGC Packer

Re: Error C00000C2

13 - Using Kinect

Error C00000C2