I've seen many articles on the internet recently about the hacking of Xbox live accounts and purchases being made for Fifa Ultimate team.
Well yesterday, my xbox account was hacked, and i'm going to tell you about my experience.
I hope when you file your UA with Xbox Support that support personnel do not insist blaming you for a lack of personal security with respect to your Windows Live ID/XBOX Live account. Contact XBOX Support via phone; file a UA. Hope and wait. Sorry for your troubles; a lot of us have been there or are still there.. hoping and waiting.
Thanks for the support,
I have contacted microsoft, and thankfully, it was an easy process and "Hugo" was very helpful on the other end of the phone.
But 6 weeks for the investigation... really??
They quoted you six weeks? Sounds like things are getting even worse, as I got the 25 day quote on the 19th. Wonderful.