Re: another account hacked

Same thing. Not sure what is going on. If this is happening to multiple people, then Microsoft is to blame. We should post to a news group just as with the PS3 incident. See what will happen.

It was reported about two weeks ago.  Microsoft and EA issued blanket denials that apparently all the gamer news organs took as gospel.  There has been no follow up by the media despite the fact that the hacks keep happening and neither Microsoft nor EA has taken any steps (or at least not any successful steps) to prevent it from continuing to happen.

another one bites the dust, 10/28 for me, sorry to hear you had to join the club

Yeah. The response, or lack thereof, is the most frustrating thing.

I wasn't even affected by the Sony PS3 thing but they took action, kept me informed, and gave me a free year of credit monitoring. In addition they gave me four free games and a bunch of other fun stuff to make up for the pain and anguish.

Microsoft can't even manage to give me back the stuff I paid for. The second account added to my profile is an obvious fake. Anyone tech who looked at the details of my account for two minutes should willing and ABLE to reset my stuff.

The tech support guy said part of the problem with returning my account from Russia to the US is due to some quota system they set up and there are no "slots" available for migration to the US. What kind of nonsense is that?

I have always been a multi-console guy but I am afraid the loss of my DLC is unacceptable. This happened at the worst possible time because I have one of the original XBOX's (can't believe it still works) and I was going to upgrade to one of the new Kinnect kits with the big hard drive. Since I can't transfer my DLC that just isn't going to happen.  

There are no 'Hacks' when it comes to XBL. Its all Phishing. The E-mail is the key to your Gamertag and unfortunatly when you type Fifa Ultimate team into Google or Bing ;) it pull up a slew of Phishing websites. The card details on the actual console only show the last 4 digits and this is great as people can only make charges that are Xbox related and charges that Microsoft will 100% refund if they are fraudulent. A refund, mind you that they are under no obligation to refund as it was a lapse in security from the users side. Children and somethimes adults are always giving away personal information if they are promised '10th prestige lobbys' or a 'transfer of player packs' and all that nonsence.

@Garys Xbox

I got hacked, not phished. I've never been on a phishing website in my life and can spot them from a mile away.

So take your sympathies, or lack thereof, and move along. This time is hard enough without people like you chiming in and blaming the victim.

For the record, my account got hacked and the profile region wasn't changed (thank goodness). I started my UA case on the 29th of October and will definitely be making a thread here when I eventually get it back.

The guy spent £80, which I caught instantaneously after I woke up in the morning. The bank had me sorted out with a quick phone call and paypal also were extremely helpful. It was a typical FIFA 12 hack where the guy blew all my points on FIFA 12 gold packs.

I will reserve judgement on Xbox support until I get my account back, but so far they have been helpful.

Hearing all these horror stories of accounts being locked down for months on end tends to dampen my hopes, so I will be following xbox support up every week of my investigation.

Dittoes to Trelon.  I have turned in phishers who sent me promises of hacks, boosts, and points.  I don't fall for their scams and I will bust them when and where I can.  But, Gary, if it makes you sleep better at night to think we are all a bunch of idiots and cheaters and Xbox has come up with the 100% perfect system, well then enjoy the warm sand around your ears.  Just do us the favor of keeping your Pollyanaisms to yourself.

@auburnlaw

I've been following this forum ever since I got hacked and from what I've read from your posts, you seem to be in exactly the same situation as me. When I get my account back from UA investigation, I'll make a thread about it seeing as both of us started our investigation at roughly similar times. It should hopefully give you a time frame at least.

Yup, looks like they got us both on the same day, 10/29.  Have you gotten the "we're looking at it" email from the investigations team?  I haven't.

I am almost at the 25 day mark and have not had A word from MS.

Have you called them?  The guy who called on day 25 and was told his investigation was stopped because they failed to properly put in his alternate email address on day 1, scares the crap out of me.  You might want to call them and make sure they have your alternate email right.

I am about to call again now on 1 month + 4 days I think.  See if they will light up my afternoon!