Gamertage/Windows Live ID problem. Help!

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Level: 1

26 Jun 2012 8:29 PM

Hello there! So, after downloading a recent update, my Xbox is now asking for my Windows Live ID to get into my Gamertag. Initially, I wasn't able to remember the password for the account, and attempted to change it several times. I eventually remembered the password, and attempted to log into my gamertag. It acted like it was logging in, before giving me this message:

"Sorry, something's wrong with your Windows Live ID. Visit account.live.com for help.

80151012"

So, I just want to change my password and access my account, but it's sending the change password email to the Windows Live ID email, which has been closed for several years. I have another email that was added to my profile by a Xbox representative, so if I could just get the change password email sent to that email, I would be good. Please help!

My gamertag is CaptainChainsaw.

windows live id

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Level: 6

26 Jun 2012 11:39 PM

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Verified by Miss Kleo

That is odd that support would tell you to come to the forums to speak with support.

Sorry you are having this issue, but the info I gave you is the exact same info that was given to someone else with your exact problem from one of the xbox representatives.

You will have to try calling phone support again, I'm afraid.

writing for GamerLiving.net

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Level: 6

26 Jun 2012 8:48 PM

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hello pagedplace0 , wow that's really odd that support would ask you to use the forums. maybe try windowslivehelp.com to resolve your password issue.

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Suggested by Table 24

Level: 6

26 Jun 2012 11:39 PM

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Verified by Miss Kleo

That is odd that support would tell you to come to the forums to speak with support.

Sorry you are having this issue, but the info I gave you is the exact same info that was given to someone else with your exact problem from one of the xbox representatives.

You will have to try calling phone support again, I'm afraid.

writing for GamerLiving.net

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30 Jun 2012 1:01 AM

having the same problem. it seems that it happened to me after i used the xbox profile protection thing and the update.

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Level: S

30 Jun 2012 5:06 PM

Greetings, BonniestGrub. Can you please create a new thread for us? Be sure to include a full description of your situation and we'll be happy to help. :)

How to use the forums
Retired Support Agent - No PMs please!

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Level: 4

30 Jun 2012 9:24 PM

Paged, you said you could remember the information and it directed you to account.live.com. What happens when you sign in there? That status code you received is normally and issue with your WLID being blocked. If you can sign in online, you should be able to attempt to manually change your password... which might show a blocked id.