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Cannot turn off auto renewal

  • Level   1

Hello, I cannot turn off auto-rewenal. It just gives me and errror screen after i click save changes and then all i can do it click don't save. Xbox chat is not available and i cannot get any ambassadors on the chat either. I would like to avoid having to call...

Any help would be appreciated.

All Replies
    • Level   2
    • Suggested Answer

    Greetings WickedStacey.

    To turn off auto-rewenal please follow these steps:

    Turn off auto renewal

    The recommended option for canceling your Xbox LIVE Gold Membership is to turn off automatic renewal. With automatic renewal “off,” your membership will expire at the end of its term. To do this:

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    1. Click Sign In (upper-right corner) and sign in using your Microsoft account (if you’re not already signed in).
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    1. Go to My Account.
    2. Next to Automatic Renewal, click Change.
    3. Change your automatic renewal setting to OFF.

    Important: If you turn off auto-renewal, your Xbox LIVE Gold Membership will expire at the end of your paid membership time. Until then, you can continue to enjoy all the benefits of Xbox LIVE membership.

    Note: If you would like to immediately cancel/disable your Xbox LIVE Gold Membership, please contact Xbox Support using the Assistance information at the bottom of this page. From the contact us page, use the Request a Call from Support option. You cannot cancel your account through chat or email. Immediately disabling your account will forfeit the remaining time on your membership.

    Note If you are on a 2 Year Xbox LIVE Gold Contract, and it is before the end of the two years, you are effectively canceling the subscription and will be charged an Early Termination Fee and any applicable taxes. At the end of your two-year agreement, your account will not be renewed automatically. Auto-renewal is not activated to renew your subscription when the contract ends.

    If that doesn't fix the problem, please inform us the error message or code.

    • Level   2

    if you got an outstanding balance you cannot turn off auto renewal untill balance is paid



     

    • Level   7
    • Suggested Answer

    Hi,

    If you get an error when attempting to switch off automatic renewal, please contact phone support by clicking this link here. That would be the only other way to turn it off unfortunately.

    • Level   1

    There is no phone support. Link is not working an there is no number to be found.

    A paying costumer should be given easy access to solve problems about his balance and actions regarding payments.

    But I have been put off by the difficulty to find a way to cancel my renewal 3 times now... exactly what Xbox live wants I guess. But X box also forgets that there are regulations, and is not enough to put a ghost link to fill the loop hole..

    • Level   5
    • Suggested Answer

    Red Prime and WickedStacey, suggest you each contact a Billing Agent.

    You can choose Option 1 after finding your country's support line:

    See http://tinyurl.com/XBLnumbers - which DOES work.

     

    But a faster way to speak to a Billing Agent is to go to http://xbox.com -

    sign in there if you can - then go to

    http://support.xbox.com/en-US/contact-us?xr=footnav#0:2:5


    If you are not in the US then replace the red US above w/ yr country code

    (i.e., CA for Canada, GB for Great Britain, et al.)

     


    Click on Request A Call and type in a few lines explaining your issue

    and you will get called back quicker than if you waited in queue on hold.

    Support: tinyurl.com/XBLnumbers or Request A Call support.xbox.com   How to get FreeLIVE j.mp/XVriY7

    • Level   1

    They are charging me for something I don't want, My gold account doesn't end until april and they are trying to charge me for another 3 months. I turned off auto-renewal before but I guess they turned it back on. I want a refund for the money they have taken off my card for a service I did not approve of and nobody is willing to help me, not even the enforcement team.

    • Level   5
    • Suggested Answer

    DISCALLEDDEF, these forums work best when you create a new thread with a first post of your own, as the original poster's problem and solution, although similar, could be very different in detail. It's great that you're researching here, but the quickest path to a solution is your own thread. That being said:

     

    Suggest you contact a Billing Agent. You can choose Option 1 after finding your country's support line: See http://tinyurl.com/XBLnumbers -

     

    but a faster way to speak to a Billing Agent is to go to http://xbox.com -

    sign in there if you can - then go to

    http://support.xbox.com/en-US/contact-us?xr=footnav#0:2:5


    If you are not in the US then replace the red US above w/ yr country code

    (i.e., CA for Canada, GB for Great Britain, et al.)


    Click on Request A Call and type in a few lines explaining your issue

    and you will get called back quicker than if you waited in queue on hold.

    Support: tinyurl.com/XBLnumbers or Request A Call support.xbox.com   How to get FreeLIVE j.mp/XVriY7