Hi, I recently tried to recover one of my gamertags onto my xbox, but when i do, it does not work
The download bar gets to "donloading game info" and then I get the error message
"Unable to download profile at this time
What should I do?
Having the same problem can anyone help please
just need to valid "new conditions of use" via your account & it works!!!
I got exactly the same problem and, as someone else said in another answer, got it solved by signing into xbox.com and accepting new terms and agreements.
I was then able to download my profile :0)
has anyone figured it out yet ??
Yes. This is, BTW, a Microsoft Account issue, not an Xbox issue; the Microsoft Account support folk have their own support forum at answers.microsoft.com/en-us/windowslive/forum/liveid
1) Please go to www.xbox.com/accounts and click on Billing Contact Information at lower left. After signing in with your Microsoft Account, then update your billing contact information there. If you are prompted to cofirm the email address, please do so.
2) Next, go to Account.Live.Com and sign in there.
3) Complete the security information by clicking on the Edit Security Info link below. Make sure to update the Security Question down below as well make sure there's a cellular number in the Phone Numbers field and also make sure there's an Alternate email address which is different from the Microsoft Account address.
Support: tinyurl.com/XBLnumbers or Request A Call support.xbox.com How to get FreeLIVE j.mp/XVriY7
I tried all of that and it still isnt working.
can anybody direct me to where i can change my parental account because i can not get on xbox live and i dont know their password and are no longer around??
Hello all! We have some official steps that you can try to resolve this issue if you are still experiencing it. Give these a try first! :)
For more information, please visit our support article on this error: Error 80070428 occurs when downloading updates or purchasing from Xbox LIVE
How to use the forums
Why am I having this problem?! I took the damn security protection to my Xbox account and now my account is not only deleted from my hard drive but I can't even re-download it! Somebody better fix this!!
support.xbox.com/.../error-code-80070428 (check out this link...I hope it works)