Vibroplex, please explain how these two users issues are different and what if anything makes them different from the problem being experienced by anyone else in the two forums (at least) where you're telling people a faster means of getting nowhere with someone on the phone who can't fix the problem, but at least with less of a wait time in queue.
I'm not seeing the difference. All posters are unable to grant allowances of purchased MS points to the kids on the Gold Family Pack accounts, this feature is broken right now, looks like it's been that way yesterday and today, we're all getting the same errors. It's a specific feature that normally works, we all know how to use it and have done so previously, and now it is not working. This is the sort of thing that whatever programming personnel fix glitches and bugs in the system need to address, not something you call account support to resolve, except insofar as when enough people complain maybe the requests for a fix will eventually get forwarded to the right department.
No, we might not have solutions here, but 1.) it tells us all that the problem is on MS's end with the functionality of this Family Pack feature, as opposed to an issue with our accounts or systems. and 2.) if one of us does get through and get a solution, the rest will know what to do, or that it has been fixed and to try again.
Now NO ONE, including those who have actually gotten through to a human being via phone support, has yet posted a solution or said that support fixed the issue for them. No one. Therefore it makes zero sense for the rest of us to bombard MS with requests for return calls, when there is nothing that support can do for us right now.
So with all due civility and respect, I must reject your suggested answer, I do not think it applies.